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based on 86007 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional
My carpets looks so clean, smells clean and I am very pleased with how clean it looks!
We had to have you come back and you did and fixed our problem and I truly appreciate your willingness to make it right!
Thank you!
The thorough cleaning, stain removal and NO residue! Service is also very good.
It doesn’t leave a residue and stays cleaner longer.
The products and personnel have always been great. Has helped with making my carpet always looking new.
This is the first visit in the over 10 years I have used only Zerorez for my carpets and furniture that I was disappointed after tech left. Call was due to pet urine smell. Tech cleaned whole carpet, $89, but no pet treatment .I believed and trusted him. But shortly after leaving g the smell was there. I now had to schedule a separate appointment to clean the area 😟
Very expensive. Time will tell whether it is worth it.
It was quick and easy to schedule/reschedule, and the service on the day of was fast and effective.
I have had Zerorez do my carpets for the last 2 years and have always been very pleased with the service and products. The carpets have always come out very clean, soft and fluffy. I would highly recommend Zerorez to friends and family. The carpets dry quickly and smell very clean. Dan was the young man that cleaned my carpets. He was very informative of what products are used to clean the carpets and get the dirt and stains off the carpets. Dan was very congienal, respectful and helpful.
Quick response and on time. Also technician was very courteous and explained what I needed to do.
After the tile was cleaned and upon closer inspection, I was grossed out.
great service from Josh
Overall I couldn't complain you guys were on time and did the job right I will be sure to call again and refer a friend as well
Very professional.
I like that there is no residue and the technician was very professional. He did a great job.
Great job and awesome worker!!
Quality service.
Service was excellent AND they called me just prior to my technician arriving.. I liked that..
Excellent service! Price is a little steep to do the whole house esp with the add ons (biological, protectant). Thanks!
Phone call consultation the day before the appointment
We enjoyed how friendly and helpful the technician was. We also enjoyed the how clean our floors look now.
I like how clean the carpet comes without harsh chemicals. The carpet is not left feeling like there is a residue or film. Even deep stains seem to come clean. David was very nice, protected his shoes, protected my cabinets and wall corners. I was very pleased!
Carpets are clean service was fast and friendly
It was easy from start to finish. No problems at all
Condition of carpet after cleaning was nice!
Fantastic service. Very professional tech who was knowledgeable about the product and the expected results. Our carpets look and smell great!
This was a quick job this time. The stairs still look dingy and I only had one mild stain on the whole job and although the cleaner said he got it and it appeared that way while wet, it was still there when it dried. Also the cleaner didn’t clean in a straight pattern so there are lines going in Every direction unlike the previous job. Finally, the cleaner asked me to go up and approve the work. I asked wouldnt it leave footprints and marks and he said it would dry and be fine. Hesitantly, I agreed to walk up stairs to see the job and lo and behold this morning I see every footprint that I took now that the carpet is dried. My last tech asked me to come up and see the upstairs before she did the stairs which I would have preferred. The last tech took about 75-90 minutes to complete whereas this cleaner was done in roughly 35 minutes. It was apparent this time around. I have photos to support my concerns. Overall, the tech was a very nice guy, with a friendly spirit...no concerns with him personally but not satisfied now that the work is dry. I will not write this on Facebook as I don’t believe in public complaints but wanted you to be aware.
Carpet looks fantastic and the customer service was exceptional
The carpets took a lot longer to dry than your ad said it would. If that is normal, than you should change your ad to match.
Professional...super clean carpet. Pet stain removal exceptional.
Great customer service. Carpet soft, fresh, clean!