Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84679 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 18, 2019 — Rated 10 out of 10 by L.A. Zerorez Phoenix
What do you like about our products and services?

Robert did a great job! I would recommend Zerorez to anyone wanting a good cleaning and professional service.

Report a concern   April 18, 2019 — Rated 10 out of 10 by C.J. Zerorez Phoenix
What do you like about our products and services?

Very courteous early arrival tile was excellent

Report a concern   April 18, 2019 — Rated 10 out of 10 by N.C. Zerorez Phoenix
What do you like about our products and services?

Service was incredible. Brad our technician was friendly, professional and respectful. Products left no smells and no crunchy carpets.

Report a concern   April 17, 2019 — Rated 10 out of 10 by A.L. Zerorez Phoenix
What do you like about our products and services?

No residue and carpet looks practically new.

Report a concern   April 17, 2019 — Rated 6 out of 10 by K.J.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

the timing of your services

Report a concern   April 17, 2019 — Rated 2 out of 10 by R.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

You can see dirt in front of couches where we sit and a path where we walk into the bedroom. The guy told me it is wear. Last time we had you do the carpet, everything came out. He was done rather quickly and carpets were dry within 2 hours which is rare. The guy who did it was very informative, but those spots don't look good at all.

Report a concern   April 17, 2019 — Rated 10 out of 10 by L.F. Zerorez Phoenix
What do you like about our products and services?

No residue

Report a concern   April 17, 2019 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Very professional. Cleaning was beyond our expectations. We are very pleased with the service. Did recommend to friends of ours.

Report a concern   April 17, 2019 — Rated 9 out of 10 by P.S. Zerorez Phoenix
What do you like about our products and services?

Carpet did not come out as clean as I had hoped.

Report a concern   April 17, 2019 — Rated 10 out of 10 by D.V. Zerorez Phoenix
What do you like about our products and services?

You were able to come within a week, don't use harsh chemicals, and are professional!

Report a concern   April 17, 2019 — Rated 10 out of 10 by S.A. Zerorez Phoenix
What do you like about our products and services?

I like the knowledgeable and professional technician that you employ.
They are efficient, tidy, and give you feedback on how to keep your carpet in good condition.
I love how my carpets look after Zerorez has been here! I also love the special water . I use it all the time on for most of my cleaning needs. Thank you!

Report a concern   April 17, 2019 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

Quick and easy to schedule and the cost!

Report a concern   April 17, 2019 — Rated 10 out of 10 by Patricia Bowler Zerorez Phoenix
What do you like about our products and services?

Environmental friendly. Workers were efficient, courteous and professional. Excellent outcome..

Report a concern   April 17, 2019 — Rated 6 out of 10 by R.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Area rug still has some grayness (dirt) around the edges. Tech could have made a little more time on it. Did not realize until tug was dry. Too late I guess. Thanks First name removed

Report a concern   April 17, 2019 — Rated 10 out of 10 by R.K. Zerorez Phoenix
What do you like about our products and services?

Very prompt. Communicated effectively. I did think the phone girl speaks a little fast. Hard to understand at first.

Report a concern   April 17, 2019 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

Always on time, do great work at a reasonable price.

Report a concern   April 17, 2019 — Rated 10 out of 10 by B.M.L. Zerorez Phoenix
What do you like about our products and services?

WE HAVE USED YOU FOR YEARS...GREAT SERVICE

Report a concern   April 17, 2019 — Rated 10 out of 10 by P.B. Zerorez Phoenix
What do you like about our products and services?

Your great!!

Report a concern   April 17, 2019 — Rated 10 out of 10 by Diane Howard Zerorez Phoenix
What do you like about our products and services?

Loved my service and carpets look new!

Report a concern   April 17, 2019 — Rated 10 out of 10 by W.H. Zerorez Phoenix
What do you like about our products and services?

On time very professional.

Report a concern   April 17, 2019 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

Very upfront about costs, offered a deal, great results and fast dry time.

Report a concern   April 17, 2019 — Rated 10 out of 10 by J.K.G. Zerorez Phoenix
What do you like about our products and services?

Professional service. Will definitely use again for other cleaning needs

Report a concern   April 17, 2019 — Rated 10 out of 10 by N.M. Zerorez Phoenix
What do you like about our products and services?

Service Tec, was very courteous and excellent preforming his duties. The procedure is of high quality.

Report a concern   April 17, 2019 — Rated 10 out of 10 by A.F. Zerorez Phoenix
What do you like about our products and services?

No soap residue is definitely a plus. Beyond that it is unbelievable how clean the carpet is! In addition, ZeroRez service rep, Lucas was so polite and professional. He made sure all our concerns were met and did a thorough job. Will definitely use ZeroRez in the future.

Report a concern   April 17, 2019 — Rated 10 out of 10 by Diana Watson Zerorez Phoenix
What do you like about our products and services?

Technicians were professional and efficient.

Report a concern   April 17, 2019 — Rated 10 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

That your company uses water, rather than harsh chemicals, which could harm my family or the environment.

Report a concern   April 17, 2019 — Rated 2 out of 10 by S.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We have a lot of shadowing on the carpet. You can see where the orange cleaner was sprayed and not sprayed. There was no care to be sure everything was covered. Just seemed like more attention was given to getting done than the quality of the job. Mentioned he would be done in 45 minutes. 219.00 is a lot of money to be spent on a rushed 45 min job.

Report a concern   April 17, 2019 — Rated 8 out of 10 by A.C. Zerorez Phoenix
What could we do to improve?

Price was steep, unforseen up charge for large room felt like a money grab. All things in was pass on to recommends. However the tech was well trained, polite, and good with communication, for this reason when I call zerorez back out I will request Johnathan again.

Report a concern   April 16, 2019 — Rated 10 out of 10 by P.S. Zerorez Phoenix
What do you like about our products and services?

the professional way you are greeded and the knowledge of your personnel and the products that are used.

Report a concern   April 16, 2019 — Rated 0 out of 10 by G.I. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I will be honest with you it seemed like the carpet just got wet. My other carpet cleaner that uses hot water and soap cleaned 100% better. I have taken pictures and I am having my normal cleaner for 50 bucks for a 1 bedroom be so much cleaner. I get the carpets cleaned every other month. Zerorez unfortunately did not do what I expected. I’m a Director of Rooms for Hilton Hotels. Either the machine was broken or something just was not working. The staff of guys very nice.

Name removed


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