Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84679 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 22, 2019 — Rated 10 out of 10 by K.C. Zerorez Phoenix
What do you like about our products and services?

Treatment was effective and great customer service.

Report a concern   April 22, 2019 — Rated 10 out of 10 by Alicia Cherry Zerorez Phoenix
What do you like about our products and services?

My rep was knowledgeable, professional, and friendly. He listened to my needs and did a great job making my carpet look amazing!

Report a concern   April 22, 2019 — Rated 10 out of 10 by K.C. Zerorez Phoenix
What do you like about our products and services?

My carpets look great. Very v
friendly service.

Report a concern   April 22, 2019 — Rated 5 out of 10 by A.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Had a chair cleaned at it appears he only did certain spots not the full chair

Report a concern   April 22, 2019 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

Very good service & products are great, leaves my rug looking new, i also tired tile cleaning a oh my looks great. Always on time, worker very nice n polite

Report a concern   April 22, 2019 — Rated 10 out of 10 by S.A. Zerorez Phoenix
What do you like about our products and services?

Quality work, affordable pricing and kind, respectful staff.

Report a concern   April 22, 2019 — Rated 10 out of 10 by B.L. Zerorez Phoenix
What do you like about our products and services?

Timely. Great results. Super affordable!

Report a concern   April 22, 2019 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

Scheduling was so easy. Abel showed up on time and was so professional. He made sure we were happy with each room before he moved on. The results were just fantastic!

Report a concern   April 22, 2019 — Rated 10 out of 10 by Christina Steele Zerorez Phoenix
What do you like about our products and services?

Technician was very professional and friendly and did an awesome job.

Report a concern   April 22, 2019 — Rated 10 out of 10 by A.G. Zerorez Phoenix
What do you like about our products and services?

Very friendly staff, they do the job right, and are not in a rush to get in and get out. Very punctual also, arriving right at the start of the 2 hour window they provided. If you have issues with pet urine, they can get the majority of that up and make everything smell infinitely better!

Report a concern   April 22, 2019 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

Employee was very courteous and did a very nice job......

Report a concern   April 22, 2019 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Fast, efficient and friendly

Report a concern   April 22, 2019 — Rated 9 out of 10 by T.L. Zerorez Phoenix
What do you like about our products and services?

No chemicals. Dried fast. Knowledgeable tech
Thanks

Report a concern   April 22, 2019 — Rated 10 out of 10 by P.C. Zerorez Phoenix
What do you like about our products and services?

Always excellent service. Carpet is never left wet like so many others

Report a concern   April 22, 2019 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

Friendly staff and quality work!

Report a concern   April 22, 2019 — Rated 8 out of 10 by A.Z. Zerorez Phoenix
What could we do to improve?

The service is good - both customer service and the cleaning. I have no problem with any of it but I can't rave about it. If someone asks, I am happy to recommend Zerorez.

Report a concern   April 22, 2019 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

Ty did an amazing job! Love the results and he was very professional and personable! Would definitely request him in future!

Report a concern   April 22, 2019 — Rated 10 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

Technician was friendly, quick but thorough, and my carpets looked brand new

Report a concern   April 22, 2019 — Rated 10 out of 10 by M.V.M. Zerorez Phoenix
What do you like about our products and services?

The process did a great job. The service tech was friendly, listened to my questions and requests.

Report a concern   April 21, 2019 — Rated 10 out of 10 by K.C. Zerorez Phoenix
What do you like about our products and services?

The carpet looks very clean and drys quickly. The person was very polite and professional.

Report a concern   April 21, 2019 — Rated 10 out of 10 by V.M. Zerorez Phoenix
What do you like about our products and services?

The technician that came was very helpful and knowledgeable. I was semi satisfied with the results. The technician explained that the grout may not be 100% stain free. It only seemed about 50% better. But since the technician was so great and helpful, I was fine with it.

Report a concern   April 21, 2019 — Rated 6 out of 10 by M.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technician was ok. He didn’t bother to clean the carpet under a floor lamp. I didn’t unplug it because the base is small and it’s so light, I figured he would move it but he did not. He didn’t clean the carpet in our master bedroom closet. My husband did a walk-through with him when the tech said he was done. My husband asked him to do the closet too and he did, but I feel like we shouldn’t have had to ask. He also said he would give us booties to wear at the end of the cleaning but he did not.

Report a concern   April 21, 2019 — Rated 9 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

On time. Very polite and helpful. Explained things. Carried chairs to clean and then helped bring them back. Showed me what would happen to a spot in a hidden place.

Report a concern   April 21, 2019 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

The technicians were very professional and answered all my questions. We had heard good things about your company and decided to go with you. Thank you for the work well done!

Report a concern   April 21, 2019 — Rated 10 out of 10 by Donna and Jerry Wilson Zerorez Phoenix
What do you like about our products and services?

Heart service good tech

Report a concern   April 21, 2019 — Rated 10 out of 10 by Marcia Schmit Zerorez Phoenix
What do you like about our products and services?

Fast, efficient, thorough service. Clear about what you can and can’t do. Safe cleaning —no chemicals so safe for humans and animals. Reasonable prices.

Report a concern   April 21, 2019 — Rated 3 out of 10 by G.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I had the carpet on my stairs cleaned and I was told the carpet would be dry in approximately 4 hours. I really needed it to be dry at lease by the next morning. The property had to staged the by the next afternoon because I had guests checking in at 4 PM. The carpet was still damp the next afternoon and I had to have people walking on the damp to get everything ready for the guest. The carpet was still damp when my guest arrived. Because we had to walk on the damp carpet it did not look as if it had been cleaned at all.

Report a concern   April 21, 2019 — Rated 8 out of 10 by S.F. Zerorez Phoenix
What could we do to improve?

You advertised that the carpet would not be "crunchy". It was very crunchy. We vacuumed it and its fine now.

Report a concern   April 21, 2019 — Rated 10 out of 10 by Janice Bednarik Zerorez Phoenix
What do you like about our products and services?

Carpets are really cleaned. Smell clean, look clean. I also like the idea that I can buy some of the water that they use for spot treatments.

Report a concern   April 21, 2019 — Rated 10 out of 10 by S.N. Zerorez Phoenix
What do you like about our products and services?

Good results, great technician.


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