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based on 85993 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Had tile cleaned, however there was still some small paint drops that did not get cleaned off. I just used a butter knife and took them off. If you can't get those off with your machines then what else are you not getting off?
Not being able to get behind or around the toilets are not okay with me. You could have a special smaller tool to do this.
Feel like the guy flew through the cleaning. Maybe a 2nd pass or a slower 1st pass would have done a better job.
Not impressed at all.
Chemical free friendly staff with knowledgable service techs
Last year I used a mom & pop carpet cleaning company for my carpet and grout and I was left dissatisfied. I felt as if there were things over looked!
This time I wanted to try a recommended company so I called Zerorez!
Joshua was amazing! I couldn't be home so my Father was there. I was able to talk with Joshua over the phone to make sure he knew exactly what I needed done. He was very nice & very easy to work with & because of his great customer service, I'm booking my tile grout to be cleaned by Joshua from Zerorez. Thank you for doing such an amazing job & focusing on the trouble spots that I had. My Father said you did an excellent job, Thank you for that!
Schedule better, we thought he was coming for an estimate. But it was to clean. We had to hurry and move things. We are 81 and 78 years old so it was a struggle, no time to get help. Our previous cleaner mover everything for us.
Courteous and job well done
As far as referral, it will depend on how far gone the carpets already are. Mine were visibly in good shape but previous renter had a dog that peed all over them. Your tech sold me on a $300 odor eliminator package after looking at the black light with him and it still smells the same now that it’s dry..... I feel helpless after spending that much money to have them cleaned and my daughters new room still smells terrible. However, if Myself or someone I knew had newer carpets in a home I would absolutely recommend for more regular cleaning so as to not allow the carpets to get too bad. I am also concerned that I got swindled on the protective coating on the carpet because I did a small water test to see the beading and blotting clean up described by the tech and it just went straight in to the carpet.....
excellent customer service from tech
Great service!
The entire process was easy! Extremely friendly personnel - from the phone representative, Jonathan to the technician, Brandon. Our carpet had heavy foot traffic marks on the stairway that came right out. Will definitely be using Zerorez again.
Fast and friendly
Our tech was awesome. He worked hard all day. He was polite and friendly. He did a great job.
I don't think a bedroom that has a California king bed and dresser with only 2 feet on each side should be considered a whole room. Especially when we have to move all the furniture in the house ourselves.
Professional, quick, great service!
The rep was great. The floors were great. Will tell everyone what great job you guys do. Will us again.
On time, friendly, great product
More affordable extraction for pet stains.
I would like someone else to come and redo floors. The guy we had didnt have good customer service and the service felt rushed.
Prompt and friendly associates. Always do a fantastic job on tile and carpet alike!
Not sure the results were any better than the last carpet cleaner we had come to our house. The last one was much for affordable too.
The tech was very courteous and prompt. He did a great job.
Great service
Our carpets and tile both look like new!! Jason the technician did a great job!!
The carpets came out great & the tile grout came out better than I could have imagined. Rob was super hard working.
Less price increasing at job..a $10 bathroom became $20...
They were here on time. They did great work, explained everything. My floors carpeting and tile are beautiful. They also cleaned my furniture and it looks great!!!!. I would recommend them to everone.
I was skeptical until I saw the results. The technician was great!
Our guy was super professional!
Abraham cleaned and sealed our tile on September 29 and he did an awesome job. He was professional, courteous and such a hard worker. He then left our home and went to our second home and cleaned and sealed the tile at that house. He worked non-stop and did not miss a spot on our tile. Great Job Abraham!!!
Excellent customer service technician was on time technician was courteous.
zerorez does agood job.