Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84672 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 26, 2019 — Rated 10 out of 10 by P.R. Zerorez Phoenix
What do you like about our products and services?

Our tech arrived early and was great. He explained the process thoroughly and did a great job cleaning all of our carpets.

Report a concern   July 26, 2019 — Rated 10 out of 10 by Cheryl Koontz Zerorez Phoenix
What do you like about our products and services?

Great job and professional technician!

Report a concern   July 26, 2019 — Rated 10 out of 10 by R.J. Zerorez Phoenix
What do you like about our products and services?

No chemicals

Report a concern   July 26, 2019 — Rated 10 out of 10 by Y.A. Zerorez Phoenix
What do you like about our products and services?

I love that there is no odor at the end and the carpet dries with a few hours. As an owner of 3 dogs, the faster they dried the better.
The employee who came to clean my carpets was extremely friendly and very helpful! He answered all my questions and was very professional. I have used this company in this past and will continue to in the future!

Report a concern   July 26, 2019 — Rated 10 out of 10 by Madelyne Derrick Zerorez Phoenix
What do you like about our products and services?

Brandon's expertise, his quality of work, and his professionalism. He did an exceptionally good job.

Report a concern   July 26, 2019 — Rated 10 out of 10 by J.E. Zerorez Phoenix
What do you like about our products and services?

I like that I'm not putting chemicals into my house and the carpets get very clean!, The technician was quick but thorough and very nice.

Report a concern   July 26, 2019 — Rated 10 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

That it doesn't use soap and that your service is excellent!

Report a concern   July 26, 2019 — Rated 10 out of 10 by Erik Hanson Zerorez Phoenix
What do you like about our products and services?

Michael did a fantastic job! The carpets are so much nicer now. He explained the process and then got right to work and finished our whole house in barely over an hour. He was very pleasant and professional. I would absolutely use Zerorez again from here on out each time I need my carpets cleaned. Thank you!

Report a concern   July 26, 2019 — Rated 10 out of 10 by Brent Griggs Zerorez Phoenix
What do you like about our products and services?

I like the idea of the use of water instead of harsh chemicals and my tech Brandon was courteous and informative through the entire process!

Report a concern   July 26, 2019 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

Staff was friendly, carpet looks great!

Report a concern   July 26, 2019 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Everything is good

Report a concern   July 26, 2019 — Rated 10 out of 10 by Brad Willis Zerorez Phoenix
What do you like about our products and services?

I've heard several good comments from a number of people in regards to the quality of floor/carpet cleaning services provided by Zerorez.

After having used various different floor/carpet cleaning companies over the years I must agree that the finished product from Zerorez is,in my opinion, a much better result!

No chemical smell, greatly reduced dry time, and no 'crunchy' feel to carpet just as I was informed would be the case.

Extremely satisfied with the result!

I must also add that my technician, Carson, was outstanding! Punctual, professional, knowledgeable and expressed genuine concern that i was satisfied with the work before leaving my home.

Thank you Carson, it was a pleasure!

Report a concern   July 26, 2019 — Rated 10 out of 10 by D.D. Zerorez Phoenix
What do you like about our products and services?

You don't use any chemicals

Report a concern   July 26, 2019 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

That your company uses their own treated water.

Report a concern   July 26, 2019 — Rated 10 out of 10 by C.F. Zerorez Phoenix
What do you like about our products and services?

The promise to redo any work that wasn't totally acceptable is without a doubt correct even on stubborn stains like blood.

Report a concern   July 26, 2019 — Rated 8 out of 10 by J.T. Zerorez Phoenix
What could we do to improve?

Lower the cost. The tech and service was excellent.

Report a concern   July 26, 2019 — Rated 9 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

Quick, clean,and efficient

Report a concern   July 26, 2019 — Rated 5 out of 10 by B.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

technician was let in and house was vacant. we walked through and he pointed out prior problems with pet stains, etc. he had 3 bedrooms, hallway, and stairs to prespot ??? treat the pet stain areas, set up and clean.. everything was done upstairs. downstairs he said he couldn't do because there were issues with the grout joints and so he said he just mopped with a fiber mop ??? my granddaughter and I left to run to the post office ( approx 1 mile ) and then up the street to get a drink and lotto tickets.. we were actually at the circle k ( 1/2 mile from house ) when he called saying he was done. the amount of time was no more than 3/4 of an hour to a full hour max. we both said that how could he be already done. since then the upstairs smells old..like a musty old motel.. I just thought, from what I've heard that the cleaning experience would have had better results. I know its been a few weeks before I submitted this survey, but with my work schedule and prior commitments I was just able to move in and respond.

Report a concern   July 26, 2019 — Rated 0 out of 10 by R.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

All the tiny pee stains from my small dog came back. Every single one. I am not happy as JonJay and Rich talk about how you can get out any pee stain. Unfortunately you can not and our house is on the market to be sold and has pee stains. I paid $350 for 3 rooms 1 hall way and our stairs and honestly it does not look much better then before. Very Disappointed.

Name removed

Report a concern   July 26, 2019 — Rated 10 out of 10 by Bob Bleau Zerorez Phoenix
What do you like about our products and services?

Cleaning without residue, professional end-to-end

Report a concern   July 26, 2019 — Rated 7 out of 10 by M.O. Zerorez Phoenix
What could we do to improve?

We only had the carpet cleaned a couple of days ago. So I can't make any decision yet

Report a concern   July 26, 2019 — Rated 10 out of 10 by Patty Schultheis Zerorez Phoenix
What do you like about our products and services?

We had a great experience - everything went smoothly and technician was on time and was very pleasant and knowledgeable and provided additional information on cleaning our tile should we decide to do that later on. Our carpets look great!

Report a concern   July 26, 2019 — Rated 10 out of 10 by R.G. Zerorez Phoenix
What do you like about our products and services?

Office personnel kind and knowledgeable, technicians polite, hard working, knowledgeable, and no chemicals or odors.

Report a concern   July 26, 2019 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

Professionalism of employees and attention to detail.

Report a concern   July 26, 2019 — Rated 10 out of 10 by Suzanne Yanovitch Zerorez Phoenix
What do you like about our products and services?

Quick response and appointment times. He did a great job in explaining what he was doing. Overall excellent service

Report a concern   July 26, 2019 — Rated 10 out of 10 by B.H. Zerorez Phoenix
What do you like about our products and services?

Good cleaning, reasonable cost, great service

Report a concern   July 26, 2019 — Rated 10 out of 10 by H.C. Zerorez Phoenix
What do you like about our products and services?

Did a wonderful job...the carpet looks great now but will know more in months to come....so ask me in a couple of months!!!

Report a concern   July 26, 2019 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

Service is excellent and my carpet and tile look great!

My service technician Dustin was professional and a pleasure to do business with.

Report a concern   July 25, 2019 — Rated 10 out of 10 by C.G. Zerorez Phoenix
What do you like about our products and services?

Everything was great.

Report a concern   July 25, 2019 — Rated 10 out of 10 by C.A. Zerorez Phoenix
What do you like about our products and services?

Did a great job


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