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based on 85993 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The appointment time window is ridiculous. Communication could be better. It took me the customer calling multiple times to get an eta on time when tech would arrive. Tech arrived outside of appointment time. Was compensated. Thank you. Tech was very pleasant and courteous. Did good job.
This service was awesome.
Technician was very friendly and did a great job. Very happy with the results.
Appreciated the patient, polite, and genuine customer service I received at each 'touch point' of the process...from calling in to schedule the service, to the notification of arrival, to the actual service itself. My service tech explained what he was going to do BEFORE he did it, told me how long it'd take, what was covered and what wasn't, and, icing on the cake, he was tremendously patient and sweet with my 1 year old 'puppy' (she's full grown but still full of energy when new people enter the home). Service turned out excellent, price was great, overall a very positive experience from start to finish.
We have been using Zerorez for several years. They always do a great job and are generally done faster than we expect. This service was no exception. I recommend them to all my friends.
Friendly, fast and thorough!
Techs were very friendly, knowledgeable, and timely!
My carpets and traffic ways looked really clean and all the spots were gone. I was very pleased and will use your company again.
The service was great! Our carpets are 15 years old and still look great. They were done quickly and did such a great job!
as always, the carpets turned out great; you guys are awesome
Our tech was super polite and efficient and left my carpets fluffy and clean without worry for my pets. I will only use Zerorez.
I didn't expect miracles but the carpets are miraculously clean. They were badly stained from our dogs, and your treatment process is amazing. Our tiles and grout also look brand new. We couldn't be happier and Dave was a pleasure to work with! We plan to request him again in the future.
Price is the same even if you have small rooms with furniture in them. Very little carpet cleaned in bedrooms.
From the very start when I called the number we heard on the radio Customer Service George listened to my needs and concerns, then proceeded to answer every question I had and gave me a quote that I felt was fair. George informed me how the process works and when to expect a call informing me when the Technician would be arriving.
Our Technician was Dillion, Dillion listened to my concerns and what I was expecting from this service, also he completed a walk thru as we talked. He as very polite, courteous and professional taking time to answer and ask his own questions concerning our needs.
We were extremely pleased with the workmanship and the price quoted was what we paid, no up sales where pushed.
I most definitely would use Zerorez Phoenix again.
The young man Kieran was very pleasant to work with
ease of setting up a day and time
neatness of the staff member
quickness of the process
Fast service.. After carpet dried, I could see a huge difference. Thank you!!
Prompt and courteous. Good job!
Friendly and knowledgeable technician!
Great service! Carpets look SO much better
I like the eco friendly nature
Gary was very thorough and my carpet is really clean. he did a great job on the stains.
micah was very pleasant and detailed in the process of putting together my estimate. many thanks!
The tech was very professional and aware of parts that needed some extra cleaning. My husband and I can’t believe how clean our carpet and tile is!
Showed up to the house early
Always friendly and do a great job
Less crunchy residue and great work!
I was impressed with the agitator machine and the suction on the wand...our technician Evan was professional and very knowledgeable about what would happen with carpet such as ours.
Clean empowered water, technicians was knowledgeable, professional and nd friendly. Service was quick and loved the finished look.
Quality service tech, ease of scheduling appointments, priced fairly..
No residue left that tends to pick up the dirt. No funny smells that linger forever. Techs really try to do the best job possible for the customer. My tile and carpet are very clean! I will be using them again!