Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84672 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 23, 2019 — Rated 10 out of 10 by Jeff Arnot Zerorez Phoenix
What do you like about our products and services?

Tech was awesome!
Great job!
Very pleased with the finish product!

Report a concern   July 23, 2019 — Rated 10 out of 10 by Lisa Hawkins Zerorez Phoenix
What do you like about our products and services?

We are big fans of structured water and, in fact, use it to clean laundry and our house rather than using chemicals. We were very excited to find a carpet cleaning company using that technology as well!! We had our carpets cleaned the first time on the 22nd of July and were very happy with the results. Very professional service guy as well....we will definitely call them back for next time.
Thank you!

Report a concern   July 23, 2019 — Rated 10 out of 10 by Ann Reinsch Zerorez Phoenix
What do you like about our products and services?

Clean and efficient!

Report a concern   July 23, 2019 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

Technician was very friendly and knowledgeable.

Report a concern   July 23, 2019 — Rated 7 out of 10 by P.C. Zerorez Phoenix
What could we do to improve?

Move furniture

Report a concern   July 23, 2019 — Rated 2 out of 10 by J.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The traffic area in my living room did not come clean.

Report a concern   July 23, 2019 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Friendly service

Report a concern   July 23, 2019 — Rated 7 out of 10 by J.W. Zerorez Phoenix
What could we do to improve?

The tech was very nice. The rooms he used the "brush" machine on came out much nicer than the ones that it was not used on. I asked about that after he did the two rooms without using it, and somehow he didn't answer, but used it on the other two.
I believe I would use your company again, but I would clarify the use of that brush machine beforehand.
Also, I hate the back-end push for an extra service. That should be presented and accepted or rejected before the tech arrives.

Report a concern   July 23, 2019 — Rated 10 out of 10 by Patricia Johnson Zerorez Phoenix
What do you like about our products and services?

Love the quality of the cleaning, the personnel and the lack of residue!

Report a concern   July 23, 2019 — Rated 4 out of 10 by B.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My daughter threw up in her room and we cleaned it up immediately. We had you guys come out a few hours later but it still smells like vomit in there. I was hoping the smell would be completely gone.

Report a concern   July 23, 2019 — Rated 10 out of 10 by B.H. Zerorez Phoenix
What do you like about our products and services?

I think that the technicians are exceptionally professional and very timely.
I received a coupon for this service and it wouldn't work on the website so I didn't schedule.
I then got a call from the office and if I hadn't used the service before I probably wouldn't have scheduled as the office person was exceptional rude and treating me like a 2 year old. Definitely not doing you a good service. But I am happy with the service so I just listen to her treat me badly and get scheduled. Next time I will only schedule online.

Report a concern   July 23, 2019 — Rated 10 out of 10 by Kristin Myers Zerorez Phoenix
What do you like about our products and services?

Great products and results from the products, application, and cleaning, The techs are prompt, knowledgeable, friendly and detail oriented. I have used Zerorez three times already and have been very pleased! I have recommended Zerorez to others and will do so in the future.

Great job! Thank you for your honesty and professionalism!!

Report a concern   July 23, 2019 — Rated 10 out of 10 by robert grainger Zerorez Phoenix
What do you like about our products and services?

Fast friendly service. Carpets look great.

Report a concern   July 23, 2019 — Rated 10 out of 10 by E.M. Zerorez Phoenix
What do you like about our products and services?

Good results and nice work by the worker.

Report a concern   July 23, 2019 — Rated 10 out of 10 by L.R. Zerorez Phoenix
What do you like about our products and services?

Overall, it was a great experience!

Thank you and I appreciate your service and technician!

Report a concern   July 23, 2019 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

love everything about your company , from the schedulers to the tech that comes out to clean my carpets!!! Jeff is the best!!! will use your company again and again. will happily refer to my family and friends!!!

Name removed

Report a concern   July 23, 2019 — Rated 10 out of 10 by C.P. Zerorez Phoenix
What do you like about our products and services?

quick and great service

Report a concern   July 23, 2019 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Wonderful service by a great tech!

Report a concern   July 23, 2019 — Rated 7 out of 10 by M.F. Zerorez Phoenix
What could we do to improve?

I requested service online for a couch cleaning. It came up as a love seat. In the little remark section I put that it was a couch. I get a quote for $114. The service guy gets to my house and the price is increased by $25.

Report a concern   July 23, 2019 — Rated 10 out of 10 by C.F. Zerorez Phoenix
What do you like about our products and services?

Friendly reliable employees

Report a concern   July 23, 2019 — Rated 10 out of 10 by Diane Rust Zerorez Phoenix
What do you like about our products and services?

Tyler did a great job. He was professional and he was working very hard to give me a terrific result. I love the fact of NO harsh chemicals. It is a great result and I recommend your company to anyone who will listen.

Report a concern   July 23, 2019 — Rated 10 out of 10 by Brooklyn Elkan Zerorez Phoenix
What do you like about our products and services?

Able to come same day and get tomato soup out of my white carpet!

Report a concern   July 23, 2019 — Rated 1 out of 10 by X.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

After the whole house cleaning includes carpet, tile and upholstery cleaning and apply protestant. My tile and grout has cracked... no such issue before cleaning. Very disappointed.. Would not recommend to others with this service.. I thought zerorez is a professional company know what they do...

Report a concern   July 22, 2019 — Rated 10 out of 10 by peggy jelen Zerorez Phoenix
What do you like about our products and services?

Great customer service. Carpets looked very nice after cleaning. No mess, cleaning process very efficient.

Report a concern   July 22, 2019 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Technician was very peasant, showed up on time and got my carpets very clean. Would definitely recommend.

Report a concern   July 22, 2019 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

I have recommended you to several people.

Dan who cleaned my carpets and rugs recently was very professional, informative, and answered all my questions.

He was polite and explained procedures to me.

When I am ready for another cleaning, I will be calling Zerorez..

Thank you
Name removed

Report a concern   July 22, 2019 — Rated 10 out of 10 by N.Z. Zerorez Phoenix
What do you like about our products and services?

Service technician was excellent!! Asked if I had any questions/concerns, explained what he was going to do and completed the job in record time!! Would definitely recommend your service!!

Report a concern   July 22, 2019 — Rated 10 out of 10 by Stephanie McComb Zerorez Phoenix
What do you like about our products and services?

They answered the phone at 3 minutes until closing and were extremely friendly and understanding. They were able to come the next day after I called, the tech arrived on time, was fast and informative, and did not try to push other available services.

Report a concern   July 22, 2019 — Rated 10 out of 10 by L.R. Zerorez Phoenix
What do you like about our products and services?

Paul was great and did a nice job. Satisfied.

Report a concern   July 22, 2019 — Rated 10 out of 10 by A.H. Zerorez Phoenix
What do you like about our products and services?

Tile looks great! Gets the grout cleaner than anything I can do myself.


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