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based on 85990 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Jeremy was great- we love Zerorez, they do a great job!
No soaps or chemicals. Great end result. Great friendly sales agents and techs. Prompt service.
The service was great, however it would have been nice to have some of my furniture moved. I live by myself and I don’t like to ask my neighbors for help as they are all like me 🤨
Service from Joshua was amazing
Fast and effective
I love that it doesn't take forever for my carpets to dry and they don't feel stiff after they have been cleaned. They just smell and feel clean!
Thank you!!
Great service and always reliable.
Excellent service and carpet looked good as new
Quick and clean
Your technicians are always on time and do a great job.
The tech was very professional and helpful. I love how the carpets and tile look and feel when they are done.
They smell great while using it & your guy got a very persistant spot out of my carpet.
The carpets were crunchy after drying, and the whole room smelled like pet urine when prior to carpet cleaning it was not present (And I understand heavy pet damage is practically impossible to remediate)
It would have been nice to hear of such disclaimers and the proper treatments and handling post-carpet cleaning.
Service people very professional and my floors are clean!
Awesome job! Informative, quick, professional. Love my zerrez results!!
We had carpets cleaned and had large rugs that sit on top of carpet and asked those be cleaned in place of the carpet underneath as those carpets underneath have not been soiled since the last time you were out. We were told no that could not be done as part of the service but we could pay an additional fee to have the carpets on top cleaned.
We find that the company was inflexible, the carpet square footage was the exactly the same. We believe this not to be a customer service oriented company. There is no flexibility and it is all about making more money off the customer. It makes no sense. Your company ended out cleaning less than the three rooms because of the two large carpets that sat in two of those rooms and all you had to do was go around it.
This has nothing to do with the nice gentleman who cleaned our carpets he was very polite, nice and was just following protocol but very disappointing.
Will look for another company and post of social media. Poor customer service in my book.
Name removed
The service tech gave me great feedback on my carpets condition. He was not pushy about adding product. My carpets look great!
Communication was good
Carpet looked great
The techs were informative, efficient, courteous, and direct. Just the kind of customer service I like.
Great job by the tech. Helpful and informative
Cleaner carpet every time!
My technician was so awesome!! He was very professional, detail oriented and quick. Great Job!!
Dedication to doing a good job
Very professional and knowledgeable. The technician did a great job and the carpets dried quickly
I was in desperate need of help and your people were here in 15 minutes of my phone call. They got the smell out of the carpet immediately therefore keeping me from having a serious asthma attack. Your associate was very quick to get the job finished for me and very informative. It was a very good experience and there is no odor and my carpets look brand new. Thank you ZeroRez. You have a regular customer for life.
I like the scheduling was adaptable and convenient that to me. I also appreciate that the tech who came to the house was very informative
Likeb the deep cleaning and the fact the rep took the time to explain the process and water used, erc.
Absolutely great customer service wonderful people wonderful service they came out cleaned my carpet he was a professional experience with a lot of knowledge and information he did a great job
Our carpets look great and the service was timely and professional. Extremely satisfied!!!
I’ve been a customer for about 5 years. Such amazing quality and service. My most recent serviceperson was very detailed, courteous, professional. Did a spectacular job! Will continue to use Zerores!