Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85990 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 26, 2019 — Rated 10 out of 10 by Whitney Westgate Zerorez Phoenix
What do you like about our products and services?

Very professional. From scheduling to showing up on time to great work, it was a pleasant experience. I had no previous with carpet cleaning in Arizona and had the highest quality carpets installed a couple of years ago. I asked the carpet provider which service they recommended and there was an immediate, single answer: Zeroez.

They were/are correct.

Report a concern   November 26, 2019 — Rated 10 out of 10 by P.B. Zerorez Phoenix
What do you like about our products and services?

excellent experience. tech was on time and finished within an hour.

Report a concern   November 26, 2019 — Rated 10 out of 10 by G.K. Zerorez Phoenix
What do you like about our products and services?

The cleaning of the carpet was quick and efficient. the carpet is very soft. the service person was very kind and unassuming. He explained what he would be doing thoroughly.

Report a concern   November 26, 2019 — Rated 10 out of 10 by K.P. Zerorez Phoenix
What do you like about our products and services?

The service was amazing! The technician who came was very professional, courteous, and very thorough. Our carpet looks like new!

Report a concern   November 26, 2019 — Rated 10 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

The whole process was easy.

Report a concern   November 26, 2019 — Rated 10 out of 10 by Ben Junk Zerorez Phoenix
What do you like about our products and services?

My tile floors look like brand new and they're 19 years old. Can't beat that!!! The service tech was wonderful. Couldn't do enough to make sure we were pleased with the results.

Report a concern   November 26, 2019 — Rated 5 out of 10 by C.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

This was our second time using zerorez. The first time we just had one room cleaned and we were so impressed by the attention to detail the technician had. The second time using your services we decided to do all our rooms. The technician that came out was nice but in a rush. We were left with unevenly cleaned grout. She stated that was normal and nothing she could do. We paid $377 and ended up having to finish cleaning our grout after she left. I was so disappointed. It took a lot to talk my husband into spending money on this service I dont think i will be able to do it again now.

Report a concern   November 26, 2019 — Rated 8 out of 10 by M.T. Zerorez Phoenix
What could we do to improve?

I felt like it was a very short amount of time taken to clean carpets that could have used a little more attention. 3 rooms and stairs done in an hour and a half seems fast. For the most part, we are happy with the results, but kinds feel like we would have gotten the same results had we done a particular room ourselves.

Report a concern   November 25, 2019 — Rated 0 out of 10 by T.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Please refund my money. This was for a move-out cleaning. At the time I scheduled the cleaning, I informed the person I spoke with that there was side stains, animal smell and vomit stains. I was told that these would all be addressed and that the entire cleaning should take about an hour. I had all furniture removed from the bedrooms so there were no obstacles present.

The cleaning took 21 minutes for 3 rooms. I was told that the tech would clean closets in every room where the room was less than 250 sq ft. This also was not completed. I was told the carpets would be dry within 4 hours. They were still damp the next morning. All stains were still present (the soda stain was smaller & lighter in color). The landlord informed me that due to the stains still being present I would have to pay their carpet cleaner who they trust in order to get my security deposit returned to me. I have photos and will happily provide those to you along with the receipt showing payment made to the other carpet cleaning provider if needed.

I could not have your company back out to the premises for a re-clean because I surrendered the keys to the property at the time of the walk through. I do wish this work had been performed right the first time.

My number is Phone number removed. The address the cleaning was performed at is 1317 W. Palomino Dr., Chandler, AZ 85224

Report a concern   November 25, 2019 — Rated 10 out of 10 by D.F. Zerorez Phoenix
What do you like about our products and services?

Professional and friendly!!

Report a concern   November 25, 2019 — Rated 3 out of 10 by S.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I normally do my carpet myself but I just didn't have the time. The carpet still has a dark area and it seems dirt was pulled to the edges of carpet which didn't have a dark line before. The results were not as stated in commercials. I'm not sure what powered water is, but when I steam it myself, the dark area where we sit is gone and I've not had an issue where the edges got dark, it's like the dirt pulled to the edge and just got darker as it dried.

Report a concern   November 25, 2019 — Rated 10 out of 10 by Helen Johnson Zerorez Phoenix
What do you like about our products and services?

Service was outstanding from beginning to end. It was convenient to communicate with sales via text, confirmation 2 days prior, and again 20 minutes before arrival was perfect. My carpets look new and my house smells fantastic. The gentleman who cleaned my carpets was professional and knowledgeable. And to top it off, they are BBB Accredited!

Report a concern   November 25, 2019 — Rated 10 out of 10 by John Ore Zerorez Phoenix
What do you like about our products and services?

Your technicians are outstanding and they arrive on time.

Report a concern   November 25, 2019 — Rated 10 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

Great service. On-time appointment. Very friendly technician. Great value for the price.
We are a repeat customer and will continue to be.

Report a concern   November 25, 2019 — Rated 10 out of 10 by N.G. Zerorez Phoenix
What do you like about our products and services?

Reliable, on time, quality service.

Report a concern   November 25, 2019 — Rated 10 out of 10 by B.L. Zerorez Phoenix
What do you like about our products and services?

Prompt
efficient
friendly
knowledgeable

Report a concern   November 25, 2019 — Rated 5 out of 10 by P.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

One room was left a bit soiled.

Report a concern   November 25, 2019 — Rated 9 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

Service was wonderful pricing is a little high. But overall it looks great.

Thank you!

Report a concern   November 25, 2019 — Rated 10 out of 10 by Anna Morales Zerorez Phoenix
What do you like about our products and services?

Great customer service.

Report a concern   November 25, 2019 — Rated 10 out of 10 by D.U. Zerorez Phoenix
What do you like about our products and services?

How prompt they were and professional. Carson was very thorough and friendly.

Report a concern   November 25, 2019 — Rated 10 out of 10 by Fred Pratt Zerorez Phoenix
What do you like about our products and services?

The company called and said the tech was running ahead of schedule and could he come early. that was fine and very shortly he arrived. He was very neatly dressed and as soon as he entered the house he had his booties on. Every time he did something he made sure to explain what he was doing and why.He was very quick and when he left he explained everything again including everything on the bill. I hope the rest of my holiday projects go as well as this one.

Report a concern   November 25, 2019 — Rated 10 out of 10 by A.A. Zerorez Phoenix
What do you like about our products and services?

Did a very good job

Report a concern   November 25, 2019 — Rated 10 out of 10 by N.W. Zerorez Phoenix
What do you like about our products and services?

Our technician was awesome. Great job. will definitely use your services again in the future.

Report a concern   November 24, 2019 — Rated 10 out of 10 by B.W. Zerorez Phoenix
What do you like about our products and services?

They work!!

Report a concern   November 24, 2019 — Rated 10 out of 10 by P.E. Zerorez Phoenix
What do you like about our products and services?

The gentleman was very pleasant and professional. My carpets look great.

Report a concern   November 24, 2019 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

Customer service and quality of work.

Report a concern   November 24, 2019 — Rated 10 out of 10 by Darlene Rodriguez Zerorez Phoenix
What do you like about our products and services?

Your always on time. Your team members are polite and professional. My carpets always dry extremely fast and feel so soft too.

Report a concern   November 24, 2019 — Rated 10 out of 10 by Lissa Elzalafi Zerorez Phoenix
What do you like about our products and services?

I loved the fact that my home feels cleaner. Anthony was just a gem. I asked question and Anthony was right on it with answers and made the experience great. My husband and I just bought a home that once housed three cats we have suffered from allergies. We are customers for life and please keep us on your service calendar for every six month servicing. Anthony was awesome with us, and extremely professional in our eyes a true asset to a great company! Thank you so much

Report a concern   November 24, 2019 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

That my house is clean.

Report a concern   November 24, 2019 — Rated 10 out of 10 by L.N. Zerorez Phoenix
What do you like about our products and services?

The fact that there's no


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