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based on 85990 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional. No chemical smell. Takes good care of our home.
Enviro cleN
I like how clean the carpet looks and is not too wet. Plus the technicians are on time and do a great job.
Did a great job
Do a great job. We have 15 yr. old carpet and they make it like new. Friendly workers
Service texts are fabulous! Technician (Derek) was on time and very knowledgeable.
Excellent service - very happy with the results.
Got my carpet really clean!!!
BRANDEN DID A GOOD JOB
Zerorez shows up on time and does a great job every time!
on time, polite, easy to get in to house with hose, clean, tried a few products on stains
The call center NEEDS a huge improvement!! Ridiculously long wait times to speak to someone, then when I selected the option to hold my place in line and have someone call me back, it never happened! Finally someone called me back but a day or two later when I had given up. I would have passed on to another company but I was going based on a recommendation from someone that clearly had a better experience than I did. A friendly guy by the name of Kyle showed up and was very thorough with the process.
Service was done promptly and professionally. Brandon (hope I got his name right) was friendly, professional and a hard worker. Thx much.
Gary was wonderful! Helpful, informative and quick!
My carpets are in the exact same condition as they were before the cleaning they still stink and they still had the exact same stains
I can't say enough about how CLEAN everything is after they come ... lthe first time I had them clean some room, area, and throw rugs. Most of them had been 'cleaned' before but the pile was stiff and the colors in the rugs were not brighter. With Zerorez, not only was the pile/rug soft but the colors were much brighter, vibrant, than ever before.
This time they cleaned my dining chairs.The dining chairs look like new!
A point I would like to emphasize is that even though they use a power water system, it is like no other. Amazingly the water really does evaporate in a couple hours. Something about 'light' water. In addition, it is great that they don't use any soap, cleaners so nothing fades. It is brighter, softer and so much cleaner!
After these experiences, I will only use Zerorez to clean!
I love how beautiful our carpets look after a Zerorez cleaning, and all without toxic chemicals or fragrances!
You are timely and always do a good job.
The technician was very professional and completed the job in a timely manner. The floors look great!
This a copy of the feedback I texted after our service Wednesday: Hi, we've always had Jeff Klaus as our tech and were a little disappointed that he was off today, but that's understandable.
Dan was very nice, but we noticed as he was leaving that he did not use the baseboard guards like Jeff does. We have 6" white decorative/molded baseboards and when Dan drug the hoses around the corners of the house and to/from the truck, they not only left blue marks, but ground them down to the wood 😞 This happened on 4 different corners. Unfortunately this will cause extra work for my husband before company arrives tomorrow for Thanksgiving as he will have to paint where the paint was rubbed off and the wood is now showing.
The photo of the foyer corner attached not only had baseboard damage, but the hoses rubbed a couple feet up the wall.
Also, we noticed all of the baseboards in the rooms we had treated have marks and there are some several foot long scrapes. We understand that there may sometimes be marks from the machine, but we never had this issue with Jeff.
I have attached photos.
We would recommend that all of your techs use the baseboard guards, especially if customers have the tall decorative/molded baseboards. Thanks
Fast friendly great service!
Technician was very pleasant and did a great job! Very pleased with Zerorez and I will use them again.
No chemicals!! This also means no residue and our carpets really do stay cleaner for longer.
We’ve had our carpets cleaned by Zerorez many times, but just had you clean our tile and grout for the first time. It looks amazing!
Great cleaning and quality tech.
The tech was professional and communicated well.
I was quoted half of what I was charged which I didn’t appreciate.
The empowered water was great and the carpet is wonderfully clean
Satisfied with results and customer service.
I set my Appointment 100% online including the quote. Loved it. Someone called to confirm my appointment the day before. I told him I would not be home but needed 30 minute call ahead to meet them. Said no problem. Day of I get a text 15 minutes before technician arrived. I could not make it. I had to walk out of a meeting. Luckily the technician was nice and waited. But I was rushing .
Tech was amazing. Excellent service. I tried calling the office after but wad on hold way too long. Hung up!
Employees were polite , and through. Need more employees like them.
I thought that gentlemen was very professional and kind but we did have a musty smell the next day when the rug dried. It was a pain to get the smell out.