Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84664 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 10, 2019 — Rated 9 out of 10 by A.J. Zerorez Phoenix
What do you like about our products and services?

Love that the carpets are clean and soft! They did take a very long time to dry as it seems they were much more wet than the first time we used Zerorez.

Report a concern   October 10, 2019 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

Carpets were very clean, spots gone, smelled clean. Service person was friendly. Wore booties on clean carpet and took us up to look at them when complete.

Report a concern   October 10, 2019 — Rated 10 out of 10 by L.F. Zerorez Phoenix
What do you like about our products and services?

Am very pleased with the way my tile and grout looks. James did an excellent job.

Report a concern   October 10, 2019 — Rated 10 out of 10 by P.B. Zerorez Phoenix
What do you like about our products and services?

My carpets turned out beautiful!! Thank you so much!!

Report a concern   October 10, 2019 — Rated 10 out of 10 by Tammy VanCleve Zerorez Phoenix
What do you like about our products and services?

Nice Job guys. Thanks!! A lot of hard work!

Jerry & Tammy

Report a concern   October 10, 2019 — Rated 10 out of 10 by S.L. Zerorez Phoenix
What do you like about our products and services?

Quick, well priced, no hidden fees, thorough and efficient. Carpets always look great.

Report a concern   October 10, 2019 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

Tech was very good

Report a concern   October 10, 2019 — Rated 10 out of 10 by Susan Woodward Zerorez Phoenix
What do you like about our products and services?

I use Zerorez for everything. Carpet, upholstery and tile. They just cleaned our tile floors and they look new! Grout was clean beyond my expectation.
I love it that they don't use detergent leaving the carpets with no residue. My older chairs also came back to life.
Thank you Zerorez. I am a customer for life!

Report a concern   October 10, 2019 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

I liked everything about our experience with zerorez. The technician was very careful of the remaining furniture, and explained everything to me as I watched. The carpets were clean and dry within a few hours. They all look new after three days.

Report a concern   October 10, 2019 — Rated 8 out of 10 by K.B. Zerorez Phoenix
What could we do to improve?

You could tell you customers up front of the cost of special solutions costs. I had pet stains that needed extra cleaning solution and was not happy with the cost, had I been aware of the cost up front I might have chosen some one else or tried to do a better job myself prior to the technician coming out to do the carpet cleaning. I spend way more on 2 gallons of the cleaner than I did for the 2 room cleaning.

Report a concern   October 10, 2019 — Rated 5 out of 10 by K.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I have had only one previous experience with your company and this 2nd cleaning was definitely less clean. My husband has passed and I was expecting company and the two bedrooms were still dingy looking. I thought of calling to complain but never got around to it due to my situation. Hopefully you would be willing to make the visit better. Thank you in advance.
Name removed

Report a concern   October 10, 2019 — Rated 10 out of 10 by N.H. Zerorez Phoenix
What do you like about our products and services?

Great service technicians

Report a concern   October 10, 2019 — Rated 10 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

Technician Paul E was very courteous and did a good job, carpets were clean and soft.

Report a concern   October 10, 2019 — Rated 10 out of 10 by Rayonne Primeau Zerorez Phoenix
What do you like about our products and services?

The service technician was very friendly and informative. He was on time and did a great job!

Report a concern   October 10, 2019 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

No chemicals, quick drying.

Report a concern   October 10, 2019 — Rated 10 out of 10 by Debi Gumm Zerorez Phoenix
What do you like about our products and services?

The brushes awesom

Report a concern   October 10, 2019 — Rated 10 out of 10 by R.C. Zerorez Phoenix
What do you like about our products and services?

everything very polite and easy and helpful as we are older and needed some help

Report a concern   October 9, 2019 — Rated 10 out of 10 by A.E. Zerorez Phoenix
What do you like about our products and services?

The technician was polite and professional. The tile and grout were amazingly clean!

Report a concern   October 9, 2019 — Rated 3 out of 10 by E.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I felt for the price was way over priced for the quality. The guy told us the carpets would only be wet for a few hours, and they were wet for two days. When they finally did dry we had spots show up that we never had before we had the carpet cleaned. A week later our carpets looks just as bad as they did before we had them cleaned. I didn't expect wonders but I did expect paying over $300 for cleaning that it would last more then a week and wouldn't get new stains right after it dried. I rather do it myself at least the carpets do dry in a few hours, and stay clean for at least a month.

Report a concern   October 9, 2019 — Rated 10 out of 10 by C.D. Zerorez Phoenix
What do you like about our products and services?

I thought Zach was very knowledgeable and explained everything along the way.

Report a concern   October 9, 2019 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

We like the idea that the cleaning process is chemical free and the Zerorez technicians were
very professional and friendly.

Report a concern   October 9, 2019 — Rated 10 out of 10 by P.T. Zerorez Phoenix
What do you like about our products and services?

Professional and courteous crew. Carpets look great.

Report a concern   October 9, 2019 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

We like the quality cleaning without unnecessary chemicals.

Report a concern   October 9, 2019 — Rated 10 out of 10 by A.S. Zerorez Phoenix
What do you like about our products and services?

Always do a great job.

Report a concern   October 9, 2019 — Rated 10 out of 10 by T.W. Zerorez Phoenix
What do you like about our products and services?

Great service and nice people 🤗

Report a concern   October 9, 2019 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

I like that your products are non-toxic and that your techs are professionals. Carson was polite and worked efficiently. Would highly recommend based on this service appt.

Report a concern   October 9, 2019 — Rated 10 out of 10 by V.W. Zerorez Phoenix
What do you like about our products and services?

Technician was very knowledgeable and hardworking. He arrived on time, explained everything, and worked hard. We are very pleased with the results.

Report a concern   October 9, 2019 — Rated 10 out of 10 by R.T. Zerorez Phoenix
What do you like about our products and services?

Reliable. Knowledgeable.

Report a concern   October 9, 2019 — Rated 9 out of 10 by A.O.C. Zerorez Phoenix
What do you like about our products and services?

No odors, spot cleaning first . Carpet and tile cleaning. Workers are considerate and helpful.

Report a concern   October 9, 2019 — Rated 10 out of 10 by G.S. Zerorez Phoenix
What do you like about our products and services?

The tech was very professional and finished up in just under two hours. The price was right. The floors look great


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