Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85990 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 27, 2019 — Rated 3 out of 10 by J.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The three marks on the carpet are still there. It looks exactly the same as it did before you came.

Report a concern   November 27, 2019 — Rated 10 out of 10 by S.L. Zerorez Phoenix
What do you like about our products and services?

This is the best carpet cleaning process I've ever experienced. In fact, I didn't have to have the service back until a year and a half following the previous cleaning because the carpeting looked so good for that long.

Report a concern   November 27, 2019 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Very courteous and professional gentleman did the work quickly and carpets look great! Only company I use.

Report a concern   November 27, 2019 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

Uses only hot water, no detergent or chemicals. Carpets look great.

Report a concern   November 27, 2019 — Rated 0 out of 10 by W.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I scheduled the carpet cleaning because I hear on the radio all the time that it's a great carpet cleaning company if you have pets. When the tech got to my home he told me that if I have pet urine that you need to buy a solution from them for $75 per gallon and that I would need 20 gallons, that is $1500 just for a carpet cleaning. I can replace the carper for that price. So he did the basic clean for $385 dollars and told me that the urine stains will pop up again since I didn't do the per solution. This makes me very upset!! It also makes me think that the radio is doing false advertisement because of it.

Report a concern   November 27, 2019 — Rated 10 out of 10 by Natalie Pevitt Zerorez Phoenix
What do you like about our products and services?

Stains removed and they don’t come back! Prompt arrival Friendly employees

Report a concern   November 27, 2019 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Professional, experienced, did a fantastic job!

Report a concern   November 27, 2019 — Rated 10 out of 10 by Brian Pinson Zerorez Phoenix
What do you like about our products and services?

Jeff always does an awesome job. On time and quick takes care of my carpets. They come out amazingly clean and soft.

Report a concern   November 27, 2019 — Rated 10 out of 10 by Jack Barz Zerorez Phoenix
What do you like about our products and services?

Cleans great, dries quickly, not crunchy afterwards. Technician Terrell Fowler was excellent! Very professional and did an amazing job, highly recommend him and Zerorez, definitely a customer for life.

Report a concern   November 26, 2019 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Clean and scent free. No crunchy after effect.

Report a concern   November 26, 2019 — Rated 10 out of 10 by R.E. Zerorez Phoenix
What do you like about our products and services?

Technician listend to all of my carpet concernce and also educated me about how zerorez works. Tech was very courteous and payed extra attention to troubled areas on carpet.

Report a concern   November 26, 2019 — Rated 10 out of 10 by Jack Gatlin Zerorez Phoenix
What do you like about our products and services?

They were on time, friendly,knowledgeable and well skilled at their job. My carpet was extremely dirty and when they were finished, I was very pleased at how my carpet looked and felt. Other cleaners I have used,or done myself,left my carpet sticky and stiff. Thank you Dave Muncy for recommending this company. Whatever is in the empowered water does a beautiful job.

Report a concern   November 26, 2019 — Rated 10 out of 10 by Jodi Bills Zerorez Phoenix
What do you like about our products and services?

Very friendly staff on phone and the tech who came out nd did the work, personable, professional and knowledgeable. The work completed was awesome! Thank you!

Report a concern   November 26, 2019 — Rated 10 out of 10 by Sheryl Zeger Zerorez Phoenix
What do you like about our products and services?

I love that you guys are fast and efficient, protect my belongings, and listen to me the customer. Thank you

Report a concern   November 26, 2019 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Great service! My carpets look wonderful.

Report a concern   November 26, 2019 — Rated 10 out of 10 by T.V. Zerorez Phoenix
What do you like about our products and services?

The technicians were professional and courteous. They were efficient and asked if I was satisfied after each room. I was pleased with their service and the results. My carpets look great!

Report a concern   November 26, 2019 — Rated 10 out of 10 by Bridget White Zerorez Phoenix
What do you like about our products and services?

Super friendly, helpful and efficient tech. No sticky residue and carpet looks great! Even old dark stains are gone.

Report a concern   November 26, 2019 — Rated 10 out of 10 by Kristii Reid Zerorez Phoenix
What do you like about our products and services?

I thought the stains where never going to come out of my carpet with 3 Great Danes, 2 teenage boys and 2 toddler grandsons there seems to always be something on the carpet that’s not supposed to be there. ZeroRez was able to make the carpet look clean again!

Report a concern   November 26, 2019 — Rated 4 out of 10 by D.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Customer service was awesome. From first text contact to the gentleman that came to clean my carpet. I had a 12x14 carpet area that needed to be cleaned. I had a small section that my dog had peed on and the technician treated it with a gallon of treatment that they use to clean up that kind a soil. I spent 189.00 total and the smell is more prevalent now than it was before he came. I’m kind of disappointed that I spent that much money and now have an order instead of clean carpet.

Report a concern   November 26, 2019 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Team was quick and very professional!

Report a concern   November 26, 2019 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

You guys did an awesome job. Showed up right on time. Very polite.

Report a concern   November 26, 2019 — Rated 6 out of 10 by R.E. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Pet stains still in daughters bedroom. Technician said he didn’t have black light to determine exactly where it was. Paid extra for spot treatment and protectant sealant and it is still visible and the odor that he said would be a citrus smell still smells like urine. Disappointing

Report a concern   November 26, 2019 — Rated 10 out of 10 by M.F. Zerorez Phoenix
What do you like about our products and services?

Fast, quality service with excellent customer experience. Carpets are like new!

Report a concern   November 26, 2019 — Rated 10 out of 10 by Karen Bramble Zerorez Phoenix
What do you like about our products and services?

very professional

Report a concern   November 26, 2019 — Rated 10 out of 10 by Ronald Vogel Zerorez Phoenix
What do you like about our products and services?

Always do a terrific job!

Report a concern   November 26, 2019 — Rated 10 out of 10 by Roger Hacker Zerorez Phoenix
What do you like about our products and services?

Great staff, on time, excellent work.
Very pleased with the company...we will not use any other company!

Report a concern   November 26, 2019 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

You always have the nicest people. This time the stains didn’t come out but I wasn’t sure they would. We appreciate the promptness in coming over though!

Report a concern   November 26, 2019 — Rated 10 out of 10 by Harriet Lillmars Zerorez Phoenix
What do you like about our products and services?

Very pleased with the job your employees did. Fast, efficient and the results were amazing.

Report a concern   November 26, 2019 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

Everything!

Report a concern   November 26, 2019 — Rated 10 out of 10 by D.A. Zerorez Phoenix
What do you like about our products and services?

From my mom


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