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based on 85988 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great experience from start to finish. Our technician was so friendly and helpful. Thank you Zerorez!
The orange pretreatment smelled wonderful! The old carpets look great and they are off white.
I Ike how the carpet is scrubbed first and then it always drys fast.
On time...very organized and keeping me up to date on my appt., the representative that showed up was informative and helpful....he did a great job!!!! Would definitely recommend the company to everyone in Arizona ❤️❤️❤️.
Friendly associate, and my carpets looked awesome afterwards. Associate was upfront and honest.
The carpet looks and smells so good when done. It dries a lot faster too.
2 year old carpets came out looking great plus I had them do a 8 x10 area rug beige that came out great also. I had them Clean it in my garage.
I highly recommend zerorez
Quick and did a fantastic job!
Good guys and very prompt!
No residue and customer service..
Chemical free, flexible, good job in cleaning area rugs, sofa, chairs, pillows and chair seat upholstery. Husband was very eased. Everything was dried fairly quickly. 👍🏼
Everything!
Our ZeroRez tech was prompt, friendly and knowledgeable. However; He did not take the time to cover the corners of our walls when bringing in the equipment and hoses. The first time we used ZeroRez, they put corner covers on so that the hoses wouldn’t damage our walls and corners. This time, those were no were in sight and after the tech left, I had to touch up our walls with new paint due to a few scratches and discoloration left by the hoses. I do want to stress, I don’t believe the tech is at fault here. I think a simple solution would be more in depth training. He knew how to operate the equipment, but I feel like deeper training in courtesy in the homes would go a long way. I’m point is not to get this tech in trouble but to point out a training point moving forward.
The tech was great...my carpets look much better than I hoped and price was reasonable. Thanks!
On time, professional and explained everything to me. When I asked questions he was able to guide me through what I wanted to know.
Awesome service!
Zerorez did a phenomenal job on our tile! It looks brand new again. We will definitely use them again! Very courteous and hard working individual cleaned our tile. I was very impressed with him! Thanks again!
Last longer than others .
Great job! Very professional and informative. I love the results!!
I hired you because I had two issues: a syrup stain under my stairs and a urine issue from my young nieces who stayed with us over Thanksgiving.
Your tech found the urine spot and treated both the urine and syrup spots but both the sickeningly sweet smell of the syrup remains and the disgusting smell of urine is still very present. For $300 I expected both issues to be resolved.
My carpet is only 5 months old so it is extremely frustrating to have these two areas of my home that smell disgusting.
I was very impressed with the man who came and performed the service. He was friendly, responsive, on time, and very knowledgeable of the process. If there was an 11, I would give it to him. Thanks for assigning him to my job. I am sold on Zerorez - the process is great. But the telephone answering system - - - not so much. I had occasion to call back three times and had to endure how the hype guy telling me how the water is made three times. I understand selling services but this is over the top. How about simply an option to select what you are calling for with some soft music while I am on hold?
Carpet looks great
The cleaning methods used. This last crew did an excellent job.
The tech was great!
Very effective and professional
Job very well done. Thank you
I love Zerorez! I feel like they do such a thorough job and I always find their people courteous and helpful.
Very clean and looks great! Josh the technician did a good job and was very professional.
My technician Paul was excellent left my house spotless, and was polite and friendly and on time. My carpets look lovely.
Carpets turned out great! Staff was very friendly!