Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85110 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 7, 2025 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

It appears that the are well made and fit well.

Report a concern   May 7, 2025 — Rated 10 out of 10 by K.V. Zerorez Phoenix
What do you like about our products and services?

Worked hard

Report a concern   May 7, 2025 — Rated 4 out of 10 by L.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

EVEN THOUGH I WAS INFORMED AHEAD OF TIME THAT THE POOP STAIN MAY COME BACK AFTER DRYING. I WAS STILL VERY DISAPPOINTED THAT IT DIDNT COME OUT.

BUT WHAT DISAPPOINTED ME MOST WAS I WAS QUOTED 43$ FOR THE CLEANING BUT WASNT INFORMED OF A 25$ SERVICE FEE.
I AM ON A STRICT WIDOWS BUDGET. IT MAY NOT BE A LOT TO EVERYONE ELSE BUT TO ME ITS A LOT OF $

Report a concern   May 7, 2025 — Rated 10 out of 10 by Traci Cavendish Zerorez Phoenix
What do you like about our products and services?

Gave me a call to let me know they were on their way, clearly explained cleaning options, friendly, kind, hard working, very professional. Definitely recommend

Report a concern   May 7, 2025 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

Prompton clean

Report a concern   May 7, 2025 — Rated 10 out of 10 by Aimee Roberson Zerorez Phoenix
What do you like about our products and services?

Michelle was very thorough!

Report a concern   May 7, 2025 — Rated 10 out of 10 by P.S. Zerorez Phoenix
What do you like about our products and services?

Jose did a great job and was very helpful.

Report a concern   May 7, 2025 — Rated 10 out of 10 by Phillip LeRoy Zerorez Phoenix
What do you like about our products and services?

I appreciate the numerous services provided by the Professionals at Zerorez. These folks make it easy to get a number of items of the proverbial list. Great job!

Report a concern   May 7, 2025 — Rated 10 out of 10 by T.L. Zerorez Phoenix
What do you like about our products and services?

Tech did a great job explaining all the process to clean the carpets. Did a great job getting the carpets and the tile in the shower clean. Would recommend this company to everyone.

Report a concern   May 7, 2025 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

Amazing service. The technicians called to let me know at what time they would get to my home. He was very thorough and did a great job.

Report a concern   May 7, 2025 — Rated 7 out of 10 by L.C. Zerorez Phoenix
What could we do to improve?

Get a few more stains out.

Report a concern   May 7, 2025 — Rated 10 out of 10 by Neal Ethridge Zerorez Phoenix
What do you like about our products and services?

Your cleaning process leaves our carpet looking new. Very nice young man represented your company well. Fully satisfied.

Report a concern   May 7, 2025 — Rated 10 out of 10 by E.L. Zerorez Phoenix
What do you like about our products and services?

Hammed was very professional and courteous and did a wonderful job!

Report a concern   May 7, 2025 — Rated 10 out of 10 by D.A. Zerorez Phoenix
What do you like about our products and services?

Your representative is great.

Report a concern   May 7, 2025 — Rated 10 out of 10 by S.E. Zerorez Phoenix
What do you like about our products and services?

Professional, clean, thorough, friendly.

Report a concern   May 7, 2025 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

Carpets are clean and were not left with that dirty wet carpet odor! Everything looks and feels clean!

Report a concern   May 7, 2025 — Rated 10 out of 10 by T.O.G. Zerorez Phoenix
What do you like about our products and services?

The technician was great .

Report a concern   May 6, 2025 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

I like that the carpets are brushed first, I think it really makes a difference in the end result. The staff is always very kind.

Report a concern   May 6, 2025 — Rated 10 out of 10 by Asmar Mako Zerorez Phoenix
What do you like about our products and services?

Very profasional

Report a concern   May 5, 2025 — Rated 4 out of 10 by C.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Should warn the customer about the mess that will be caused in their home, while you are cleaning the vents. As a cleaning company, you should ensure what the customer sees and is left with is clean. Paint, dust and whatever fell from each vent as it was removed was left under it. Most of the time this was the floor, but in one case it was over my computer desk and got mess all over it, including in keyboards. Another room it was over makeup brushes and items annoying to clean. One vent was over my bed and the crew did not have anything to put on my bed to prevent them from stepping on it with their dirty feet. They mentioned they used to have a tarp but recently soiled it. We improvised with a tumbling mat I had, but again, this was left very dirty with more for me to clean up. I also started vacuuming as I noticed the mess, but the technicians didn't warn me more mess would come as they replaced the vents, despite me vacuuming those too. So now I had to clean everything twice! I was exhausted after my experience and very annoyed.

Report a concern   May 5, 2025 — Rated 10 out of 10 by Maryann Arreola Zerorez Phoenix
What do you like about our products and services?

Very professional and quick

Report a concern   May 5, 2025 — Rated 9 out of 10 by L.D. Zerorez Phoenix
What do you like about our products and services?

Always prompt, do a good job, carpets dry quickly and look clean.

Report a concern   May 5, 2025 — Rated 10 out of 10 by P.Z. Zerorez Phoenix
What do you like about our products and services?

I love the zero residue formula

Report a concern   May 5, 2025 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Colton did a great job cleaning the dog urine smell from my carpets.

Report a concern   May 5, 2025 — Rated 10 out of 10 by Jason Still Zerorez Phoenix
What do you like about our products and services?

Our technician was friendly and professional. I had some scheduling problems that were my fault but he changed up his route and was still able to service our house on the same day!

Report a concern   May 5, 2025 — Rated 10 out of 10 by T.Q. Zerorez Phoenix
What do you like about our products and services?

Great service and tech was very informative.
All my questions answered. He did a great job

Report a concern   May 5, 2025 — Rated 9 out of 10 by Dave Scheina Zerorez Phoenix
What do you like about our products and services?

No chemicals is a priority for me. Add to that friendly employees and you have a customer for life!

Report a concern   May 5, 2025 — Rated 5 out of 10 by D.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The non traffic areas came out clean. I was disappointed that the traffic areas while cleaner did not come as clean as I had hoped. I will have to rent the Bissel cleaner from Lowe's to go over again

Report a concern   May 5, 2025 — Rated 6 out of 10 by M.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My carpets need to be redone or my money refunded. I do not want the same person back. He said he got all my stains out and they are all still there.

Report a concern   May 5, 2025 — Rated 10 out of 10 by K.K. Zerorez Phoenix
What do you like about our products and services?

The carpet is really clean.


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