Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85110 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 1, 2025 — Rated 9 out of 10 by Lance Cardwell Zerorez Phoenix
What do you like about our products and services?

Great staff. Very friendly. They do a really good job of making the carpets clean. No harsh chemical smell when they are done.

Report a concern   May 1, 2025 — Rated 10 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

They do a great job

Report a concern   May 1, 2025 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

The customer service & the cleaning was quick and easy

Report a concern   May 1, 2025 — Rated 10 out of 10 by S.L. Zerorez Phoenix
What do you like about our products and services?

Professional. Job was greatly done .

Report a concern   May 1, 2025 — Rated 10 out of 10 by Carla Swanson Zerorez Phoenix
What do you like about our products and services?

Great affordable service. Technician was extremely nice and very efficient.

Report a concern   May 1, 2025 — Rated 10 out of 10 by Ruth Sewart Zerorez Phoenix
What do you like about our products and services?

Great service. The carpets look really good. We were happy with the cleaning

Report a concern   May 1, 2025 — Rated 10 out of 10 by B.P. Zerorez Phoenix
What do you like about our products and services?

Always a wonderful technician who works their hardest to make my rooms look the best they can be.

Report a concern   May 1, 2025 — Rated 10 out of 10 by Jessica Beeler Zerorez Phoenix
What do you like about our products and services?

The 2 employees that came to my home were very kind and professional. I appreciated the feedback for maintenance and that they were timely and efficient. Will definitely hire this company again.

Report a concern   May 1, 2025 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Quick and thorough service

Report a concern   May 1, 2025 — Rated 10 out of 10 by G.H. Zerorez Phoenix
What do you like about our products and services?

The

Report a concern   May 1, 2025 — Rated 8 out of 10 by J.F. Zerorez Phoenix
What could we do to improve?

Tech had problems with equipment and my carpets are crinkly. Make a small noise when I walk on them

Report a concern   May 1, 2025 — Rated 9 out of 10 by V.F. Zerorez Phoenix
What do you like about our products and services?

a bit more effort on the tough spots from them would have been much better as it is i had to work on them myself

Report a concern   May 1, 2025 — Rated 10 out of 10 by Martha Melgoza Zerorez Phoenix
What do you like about our products and services?

Our floors look 110% better after your technician cleaned and wax our floor to the community room laundry room and bathrooms, I would recommend your company.

Report a concern   May 1, 2025 — Rated 10 out of 10 by S.E. Zerorez Phoenix
What do you like about our products and services?

Everything!! Carpets look great and Cody was helpful and professional!

Report a concern   May 1, 2025 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

The gentleman who came here was very professional and polite.

Report a concern   April 30, 2025 — Rated 10 out of 10 by A.L. Zerorez Phoenix
What do you like about our products and services?

Excellent service and cleaning.

Report a concern   April 30, 2025 — Rated 5 out of 10 by S.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Technician tracked black dirt onto my tile and then my carpet from his tennis shoes prior to cleaning and during the spraying of the areas with stain remover. I asked if he was supplied booties and then he put them on saying he was going to clean up the mess via the cleaning process. All previous cleaners have worn the booties to prevent the additional mess in the first place. Previous experience last year with ZeroRez was a 10 and this experienced shows me that the quality of cleaning is inconsistent.

Report a concern   April 30, 2025 — Rated 10 out of 10 by Michael and Cheryl Moore Zerorez Phoenix
What do you like about our products and services?

We liked the nice smell of the product used and that the associate was focused on his work and did an excellent job. We took advantage of the "special" and it was well worth it to clean carpeting in three rooms

Report a concern   April 30, 2025 — Rated 8 out of 10 by J.L. Zerorez Phoenix
What could we do to improve?

The only thing that I noticed is that the bedroom. carpet was crunchy and hard when you walk on it. On your web page you state that the client wouldn't have that issue. The tech was very considerate and did a great job!

Report a concern   April 30, 2025 — Rated 10 out of 10 by L.E. Zerorez Phoenix
What do you like about our products and services?

They are healthy and you do a great job

Report a concern   April 30, 2025 — Rated 10 out of 10 by Pat Mews Zerorez Phoenix
What do you like about our products and services?

The Technicians (Cody & ?) were very friendly and helpful while cleaning my carpet.
Thanks, Pat

Report a concern   April 30, 2025 — Rated 10 out of 10 by L.J. Zerorez Phoenix
What do you like about our products and services?

The Tech was very friendly. I am very happy with the quality of the service.

Report a concern   April 30, 2025 — Rated 10 out of 10 by Kenneth Hogg Zerorez Phoenix
What do you like about our products and services?

Staff was ontime and professional, cleaned all available and also was able to help with a small room that I wasn't sure how to add to the order.

Thank you for getting my house clean!

Report a concern   April 30, 2025 — Rated 10 out of 10 by D.D. Zerorez Phoenix
What do you like about our products and services?

My carpet looks amazing, and it is 20 years old!! Quick drying, and your technician, Ezekiel, was very thorough, polite, and friendly. It's great to walk on a clean carpet.

Report a concern   April 30, 2025 — Rated 10 out of 10 by Diana Veltri Zerorez Phoenix
What do you like about our products and services?

Service was amazing!

Report a concern   April 30, 2025 — Rated 10 out of 10 by B.K. Zerorez Phoenix
What do you like about our products and services?

Employee was very nice & did a good job!

Report a concern   April 30, 2025 — Rated 6 out of 10 by S.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technician was great, and the sales person and resulting price were very transparent. In general, the floors looked a lot better, but there were spots that looked pretty rough even after two passes at cleaning them. I ended up scrubbing several sections myself with a toothbrush to get them cleaned. I would equip technicians with some kind of hand touch up kit to do the same. My floors are now clean and sealed. I don't know that there is a way to make it more "right".

Report a concern   April 29, 2025 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

I like that your products are chemical free. The tech was friendly, polite and did a very good job!

Report a concern   April 29, 2025 — Rated 10 out of 10 by T.B. Zerorez Phoenix
What do you like about our products and services?

Clean, professional and prompt.

Report a concern   April 28, 2025 — Rated 6 out of 10 by V.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The tile was cleaned but not rinsed well; when I saw that the tile still looked dirty, I scrubbed it with a sponge and wiped it off with a damp paper towel and it was filthy. Also, there were several places with a white residue on the grout, so I had to wipe that off. It would be a good idea to have the cleaning crew return the next day after all is dry to see the results and fix anything not done well.


Privacy Policy