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based on 87627 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Effective carpet cleaning, friendly technicians, and easy to schedule service!
Chris England was fantastic!
Chris was super knowledgeable about the carpet cleaning process and extremely thorough. Chris was also very friendly too, which was great.
Thank you to Chris England for being so wonderful.
We’re so happy to have our carpet looking good again ~ all because of Chris.
The carpets were a mess and they look beautiful now. Only one spot that didn’t come out. An old coffee stain. Looks better than it did.
The technician was prompt, cheerful, careful and very efficient. I thought the price was fair and the technician did not try to up sell other services, which I appreciated. Carpets looked good after the job. I would use Zero Rez again
Professional communication. Good service. Attention to detail.
He did not goo pick up 2 x 4 foot thrwo rug and shampoo in that area. Same for a empty suitcase that was standing upright so very easy to move. If he wasnt going to move them he could have told me and i could have moved the items easily.
Was not happy with the job that was done on my carpets. Worse job I've ever had done.
Always a nice, professional service person. This time it was Austin. Thank you very much. The carpets are clean!!
Ben was so thorough and very professional.. he did a great job…our carpets look great! Thank you.
Clean without using chemical or soap.
It was easy to schedule and the service was great.
Powerful process and friendly service!
The tech was really caring. I like the way the carpets dry pretty quickly..
They cleaned my carpets well.
They painted my grout lines in my shower but there is paint all over my tiles that they told me would come off and it won’t. Called to tell them the problem and they sent out a guy who fairly knew so he was not helpful. He called the manager who said it would wear off. Well I’m not satisfied. My tiles shouldn’t look like shot for however long it takes to wear off. The manager was supposed to call us back and 2 months re days went by with no call. So I had to call again. Now have someone else coming out on Thursday to see what can be done. Not a happy customer and the customer service is awful
On time courteous did a wonderful job
Service technicians were prompt and courteous.
Professional, timely and carpet looks great!
On time—31 year old carpet looks almost new—tech very knowledgeable, answered questions, very polite
Tech was very polite and knowledgeable
David was very accommodating of my hearing loss, he was extremely efficient and thorough. My carpets have never looked as good as they do now! Thank you.
The quality of the work seems fine but the cost keeps climbing. In 2023, for the same exact job, I paid $325. In 2025, I paid $517 which is a 60% increase in 2 years. Next year, I'll shop around.
I HAVE USED ZERO RES FOROVER 15 YRS N ONE IS ALLOWED TO TOUCH MY CARPETS BUT THEM. IS ALL THEY SAY IT IS. DO NOT USE SHAMPOO
Zero Rez uses their own processed water, no harsh chemicals, no shrinking of rugs or fabrics, including synthetics & wool.
Responsible, polite, thorough. Thank you
They are prompt and did a very good job of cleaning the carpet in my apartment and cleaned up after him self .
I have had Zerorez clean my carpets 3 times and all the 3 times I was very happy. Good prices and all of the techs that came out to do the cleaning were exceptionally nice.
Easy to make appointments, receive complete instructions on how to prepare rooms for cleaning. The service provider show up at the designated time and does a thorough job.
Technician was very good and personable and knowledgeable.
However, we have hardwood floors, and you guys did not provide anything to keep the hoses from leaking water onto the hardwood floors
Another suggestion is you guys need bumper guards to protect the corners as you’re dragging hoses through the house
Would be interested to see if this is something you provide our technician didn’t know what a bumper guard was
Friendly thorough service, low price. The protectant helps with spot cleaning between services. The Zerorez solution gets all kinds of stains out of the carpet and clothing… I know because I have 3 dogs. Highly recommend.
Outstanding service! Luis did a great job - one carpet in particular really needed some TLC - now it looks fantastic!
Luis was on time, had great communication and follow through.
I would highly recommend Zerorez to others, and I have!