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based on 84381 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was very knowledgeable and did a great job.
Shawn did a flawless job and completed everything I asked of him.
Very professional techniician
The service tech did an awesome job cleaning our carpets and arrived promptly on time. Very pleased with how courteous he was and how wonderful our carpeting looks. We would highly recommend Zerorez.
The cleaning process seems to always work wonders on my carpets but this time the service was bad. I scheduled my time between 12p-3p the agent called me at 10a and asked if he could come early, I inquired how early and he stated he was 15 min away. When I told him coming early was not possible he was actually "put off"...you could tell by the tone of his voice. He stated he could help move furniture when I explained furniture was not the issue he still pressured me into coming early. I told him I would just cancel and reschedule with a Zerorez when their is an agent who could accommodate my time. Oh now his attitude changes....lol. Just to get him in and out of my house I accommodated him and told him he could arrive at 11:30a. I don't even remember his name because of his crappy customer service. No smile, no hi how are ya. I showed him the rooms and asked him to start at one end of the house but NOOOOO; he insisted on starting in my dtr's room.at the other end of the house...she was still picking up and vaccuming....he went in and started spraying while she was trying to vaccum. BTW, he didn't have to raise a finger to move any furniture!!! I love Zerorez but the guy who came to my house definitely does not like his job. When he was done and payment made he stated upon leaving, "There is a short survey; don't forget to give me a good review". I about spit my coffee out.
your process works to both clean tile and the grout so both look as close to brand new as possible.
The whole process was simple,
The employee called me ahead of time to let me know he was on his way and approx.what time he would arrive.
I showed him which rooms were to be cleaned and he let me know approx. How long it would take,
He answered any questions I had, he is very knowledgeable, courteous, friendly and a Good worker,
I am very Happy with how clean my carpet is.
I have recommended Zerorez to my coworker
Who has an appointment this Saturday.
It's great that they can come out same day, but they are NOT up front about their pricing. TONS of add on's once they are at the house
This was very low odor, proceeded technician and an overall easy process.
I had an amazing experience with ZeroRez! My technician was not only professional and knowledgeable but also incredibly friendly and personable. They took the time to explain the cleaning process, answered all my questions with a smile, and made the whole experience enjoyable. They were respectful of my home, worked efficiently, and the results were fantastic. I truly appreciate the outstanding service and will definitely be using ZeroRez again. Highly recommend!
Been a Zerorez customer over 5 years now. I always get great quality service and customer assistance. The Zerorez tech, Dameon, was very polite and friendly. He showed up on time and was very good with communication. Carpet looks great!!! Will definitely be a returning customer. Highly recommended 👍🫶
Always on time, does a good job and competitive pricing
Very timely and professional services.
Thank you for your service, but I’m not happy with the cleaning and I will move on with another company.
New customer first time having you out for carpet cleaning. Going to schedule soon kitchen tile. Stuff I can no longer do myself.
The water is amazing. Love the company's dedication to zero residues left behind.
Always great service.
We have been using Zerorez since they opened in the valley. Carpet installed 12 year ago still look like new!
Great quality work
This is the 3rd time we have had Zerorez clean our carpet and this time they also cleaned our ceramic tile floors for us. They have always done a great job for us and are very thorough. T was the technician that helped us this time and was very professional. Thank you T for taking care of our floors!!
Fast service
Great service and the technician was great. Very good service.
Customer service great and it’s clean
The technicians are polite and professional, show up on time, and do a give star job.
We have used Zerorez two times now and both experiences have been great. Luis C. did a fantastic job and we will definitely be using Zerorez again.
excellent job.
great cleaner
The technician was thorough, polite and professional.
Efficient, great results.
The service was great! The gentleman that cleaned the carpets did a great job and took care of me. Thank you
Friendly and professional tech and call staff