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based on 84381 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick and efficient
Luis was right on schedule and did a great job for us!!
Excellent service, conscientious workers and always prompt!
i rated it a 5 because you sent me a copy of the bill that i could not open and therefore print.
Pride and professionalism. Easy
The carpet was cleaned in a timely manner and dried very quickly.
The guy had to come back twice. I asked for an experienced guy with Berber and I don't think I got it. It's not great the second time but it's better than the first.
Polite, professional snd fast….
Stains were not removed. I did go back and use a SPOT SHOT carpet cleaner after wards and I was able to remove the spots.
The matted areas did not seem cleaned or unmated. It’s as if HE had not come at all. Normally there is a fresh citrus scent. There was none of that..
Zeroes has always been great. What happened????
My service technician was communicating as to his arrival, was very courteous and quick. My carpet looked absolutely beautiful after he was done. I didn’t believe that the soiled areas would come out as well as they . I would definitely recommend this company to clean my carpets again or anyone’s carpets, the ease at which you’re able to schedule and get a quote is amazing.
Professional, on time and good work.
our technician T was outstanding!!
Zerorez did a great job cleaning my family room carpet. I also had them clean a floor rug in another room that had never been cleaned. It turned out amazing!
The technician was on time, work was professional and scheduling was easy.
Fast drying time, no crunchy feel, consistent service, friendly techs & reasonably priced!
The technician was very knowledgeable skilled and friendly. Arrived on time and did an excellent job in a timely fashion. Will definitely recommend Zerorez. I have already told a group of friends.
does a nice job clean and no mess left when your finished !
The service was great. My carpets look so nice. A big thanks to Shawn and DeShawn (sorry if misspelled) they were both very friendly and efficient. Thanks Zerorez.
Carpets are dry quickly.
My grout on my tile is like brand new. It’s absolutely amazing!!!
The quality of service, carpet, rugs and tile very clean. Jose my service tech was on time, thorough in explainations , respectful of our home and efficient in his work flow. We are very satisfied with results and will call Zerorez again.
Timely and professional service. Technician did a good job.
Very professional and thorough
On time and good communication
East scheduling. Good communication. Arrived on time. Friendly, fast and effective service.
Very friendly and my carpets look like new again! They did a fantastic job at getting my carpets clean and the two gentleman who came to my house were very friendly and thorough! I would definitely recommend them!
The only disappointment was this survey. I do not make recommendations because if something goes wrong, I end up getting the blame. That has happened to me in the past, so I learned not to make recommendations. Why not ask if I was satisfied with the service? That I could answer, and I would have answered in the affirmative. The technician who serviced my house was a very presentable, courteous, young man who answered all my questions and explained the procedure step by step. He worked quickly and efficiently and did a great job. Give him a raise!
He did a great job
The Service Tech was amazing. He was super nice and did an amazing job. He actually cared about the service he was providing besides rushing and trying to finish the job. I would recommend him 10 out of 10 times. When you have the right person it’s easy to make the company shine. Great Job! Keep it up!
12 hours to dry is too long. No booties supplied was a disappointment.
When I scheduled the service I mentioned in the notes that we had area rugs. When the technician arrived he tested the rugs and said they would need to be sent in for cleaning. He was very knowledgeable and courteous, but I believe that someone should have explained this before his time was wasted on a service call. In addition the price for cleaning will be hundreds more than the original quote. This may be your business model, but it falls short of my expectations. Thanks for asking.