Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85982 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 26, 2020 — Rated 10 out of 10 by L.D. Zerorez Phoenix
What do you like about our products and services?

Fantastic service & Dion did an outstanding job

Report a concern   April 26, 2020 — Rated 5 out of 10 by M.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

It wasn't necessarily anything you did do or did not do. My rental property carpet was cleaned, initially from a traditional carpet cleaner. The carpet remained crunchy in areas. My son has raved about you, sent me your online information. Went on line and was impressed with website. So, I made appointment to have living room done and if it made a difference would go ahead and have the rest of the house done. It did look a little better but no improvement on stains and carpet less crunchy but still there. I do not believe the last renters I had ever cleaned or vacuumed. I gave a 5, because I am neutral about your service. The technician that came out was great and I feel he did the best he could with the condition of the carpet. Thank you, First name removed

Report a concern   April 26, 2020 — Rated 6 out of 10 by S.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Tech was great. Being elderly I was greatly disappointed in the fact we had to move the furniture ourselves.

Report a concern   April 26, 2020 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

The ease of scheduling was nice and our tech was great!

Report a concern   April 26, 2020 — Rated 10 out of 10 by K.C. Zerorez Phoenix
What do you like about our products and services?

Love everything about it! Good people and clean carpet

Report a concern   April 26, 2020 — Rated 10 out of 10 by valerie arbizu Zerorez Phoenix
What do you like about our products and services?

The service was amazing! Our rep was polite, knowledge & professional, any questions I had were answered to my satisfaction. I will definitely be recommending Zerorez to friends and family!

Report a concern   April 26, 2020 — Rated 10 out of 10 by D.M.K. Zerorez Phoenix
What do you like about our products and services?

Great service with good results.

Report a concern   April 26, 2020 — Rated 10 out of 10 by Wendy Mjoen Zerorez Phoenix
What do you like about our products and services?

So happy with the results. Carpet is now super soft and clean. We have 2 dogs and even the air smells cleaner

Report a concern   April 26, 2020 — Rated 10 out of 10 by Gary Burt Zerorez Phoenix
What do you like about our products and services?

Environmental friendly prices right and desire to to the jo right

Report a concern   April 26, 2020 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Carpets dry up very fast and so smells

Report a concern   April 26, 2020 — Rated 5 out of 10 by J.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Its been 36 hours and the carpet is still wet on our stairs -
Price was very high as well

Report a concern   April 26, 2020 — Rated 9 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

No chemical residue; dries quickly

Report a concern   April 26, 2020 — Rated 0 out of 10 by J.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My rug did not look clean at all. The rug was 7 months old and after the cleaning it looked the same.
The guy cleaning the rug had no explanation other than the fibers faded. This room gets no direct sun light.
I’d like my $90 back.

I’d like to send a picture of the rug after it was cleaned.

Report a concern   April 25, 2020 — Rated 10 out of 10 by Karen Luehr Zerorez Phoenix
What do you like about our products and services?

The job was done as I expected my carpets looked brand new. Jordan was extremely professional and polite. He took extreme care in doing the job and explaining everything he was doing.
I love Powered Water. I use it as an all purpose cleaner.

Report a concern   April 25, 2020 — Rated 9 out of 10 by T.G. Zerorez Phoenix
What do you like about our products and services?

The tech could have went over the carpet more than once he was only here for 30 min and cleaned 3 rooms and a hallway

Report a concern   April 25, 2020 — Rated 10 out of 10 by Sandra Newman Zerorez Phoenix
What do you like about our products and services?

Excellent job, very happy with the results, 2nd time using this service

Report a concern   April 25, 2020 — Rated 10 out of 10 by F.B.S.M.W. Zerorez Phoenix
What do you like about our products and services?

On time. Technician was professional. Carpets look great.

Report a concern   April 25, 2020 — Rated 10 out of 10 by Scott Larson Zerorez Phoenix
What do you like about our products and services?

Very effective, thorough, prompt and courteous!

Report a concern   April 25, 2020 — Rated 10 out of 10 by Christi Riley Zerorez Phoenix
What do you like about our products and services?

Zerorez is fantastic! Evan was our technician and I give him 10 out of 10 stars. He was extremely professional, friendly and did a great job. The carpet on my stairs obviously gets a lot of traffic and we have a new puppy that is not completely trained yet. After Evan came out my carpet looks new and smells great! Thank you! Christi

Report a concern   April 25, 2020 — Rated 10 out of 10 by M.D. Zerorez Phoenix
What do you like about our products and services?

H was prompt, courteous and professional.

Report a concern   April 25, 2020 — Rated 10 out of 10 by P.R. Zerorez Phoenix
What do you like about our products and services?

The servicemen seem to do a really good job cleaning the carpets

Report a concern   April 25, 2020 — Rated 8 out of 10 by D.H. Zerorez Phoenix
What could we do to improve?

Let us know when the appointment is set up how long we should refrain from walking on the carpets after they've been cleaned and treated. We didn't know anything about that until Robby told us when he finished. We could have adjusted our movements better had we known.
Robby did a great job, by the way.

Name removed

Report a concern   April 25, 2020 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

Very professional and non-toxic

Report a concern   April 25, 2020 — Rated 10 out of 10 by T.G. Zerorez Phoenix
What do you like about our products and services?

No chemicals. No crunchy carpet! The tech was friendly and quick.

Report a concern   April 25, 2020 — Rated 10 out of 10 by Art Carter Zerorez Phoenix
What do you like about our products and services?

did a great job. showed up right on time, explained what was to be done and how to do it. did it very quickly too.

Report a concern   April 25, 2020 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Everything

Report a concern   April 25, 2020 — Rated 10 out of 10 by N.M. Zerorez Phoenix
What do you like about our products and services?

The person who came this time did a great job and was very professional and friendly. Mind you I don't think the job that was done on my previous order (15903 E. El Lago, Fountain Hills) was done very well and thoroughly.

Report a concern   April 25, 2020 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

service was very profesonal and on time

Report a concern   April 25, 2020 — Rated 9 out of 10 by Brian Lockwood Zerorez Phoenix
What do you like about our products and services?

Easy to schedule
On time
Friendly
Great results
Quick process

Report a concern   April 24, 2020 — Rated 10 out of 10 by A.D. Zerorez Phoenix
What do you like about our products and services?

We been using Zerorez for years now and always professional and Job well Done


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