Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84654 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 21, 2020 — Rated 10 out of 10 by N.G. Zerorez Phoenix
What do you like about our products and services?

Friendly employee and outstanding service.

Report a concern   February 21, 2020 — Rated 10 out of 10 by L.Z. Zerorez Phoenix
What do you like about our products and services?

GOOD job

Report a concern   February 21, 2020 — Rated 10 out of 10 by T.T. Zerorez Phoenix
What do you like about our products and services?

No chemicals, quick dry time.

Report a concern   February 21, 2020 — Rated 10 out of 10 by Amy Evans Zerorez Phoenix
What do you like about our products and services?

Super professional and friendly technician! Carpets look great!

Report a concern   February 21, 2020 — Rated 10 out of 10 by Micah Burnett Zerorez Phoenix
What do you like about our products and services?

I had a wonderful experience with my cleaning! Sidney and Luis did an awesome job with everything and my home sparkles now! The representative who booked my job was a rockstar too :)

Report a concern   February 21, 2020 — Rated 10 out of 10 by Liz Piper Zerorez Phoenix
What do you like about our products and services?

I can't remember her name, but she was amazing!!! She did an outstanding job, and was very personable. I would highly recommend her to anyone!!

Report a concern   February 21, 2020 — Rated 10 out of 10 by Neil Morgan Zerorez Phoenix
What do you like about our products and services?

no harmful chemicals used, comes before appointment times good, service good

Report a concern   February 21, 2020 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

Your techs were fantastic - communicated well, showed respect for our home, and finished quickly.

Report a concern   February 21, 2020 — Rated 10 out of 10 by Victoria Singer Zerorez Phoenix
What do you like about our products and services?

Booking was easy, couch is in great shape now that you visited.

My issues are with the service member who cleaned our sofa. First and foremost I felt extremely uncomfortable when the serviceman referred to me as ‘hun’ during the visit. That is not my name and it’s inappropriate, you should address that. He also decided after cleaning my sofa to pull up a chair at a table in my house and sit down after service where I was working on sensitive documents for work without asking and to be honest It made me uncomfortable. He is a visitor in my home and I feel like that was being abused. I also understand since I am in the sales field your goal is to make money and hopefully upsell but an add on treatment was pushed on me and I said no I don’t need that, then all of a sudden that $120 treatment was going to only $35 for me? I said no again I don’t need or want that and then the serviceman finally said okay fine you don’t want that. Then while cleaning my couch he said he was going to do the add on treatment I had said no to twice and replies oh I’ll just throw it in for free for you cause I know you need it. So yes I got a treatment for free that I didn’t need but I would have paid $120 had I said yes in the beginning? It’s just misleading especially if I use this service moving forward.

I hope you address this and again I like the business and the after product but the experience itself was not something I would want to experience again. Thank you.

Report a concern   February 21, 2020 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

The young man who cleaned our furniture was polite, clean, and hard working. He got my couch and chair cleaner than I thought possible

Report a concern   February 21, 2020 — Rated 10 out of 10 by W.H. Zerorez Phoenix
What do you like about our products and services?

Nontoxic, worked well, no obnoxious smell.

Report a concern   February 21, 2020 — Rated 9 out of 10 by G.L. Zerorez Phoenix
What do you like about our products and services?

The person cleaning was very informative and polite. He explained my options and allowed me to make the my decision without feeling pressured. Great job, great employees.

Report a concern   February 20, 2020 — Rated 10 out of 10 by R.V. Zerorez Phoenix
What do you like about our products and services?

Zack was s very good tech. Very professional and respectful. All around great job!

Report a concern   February 20, 2020 — Rated 9 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

On time, very professional , very clean without a scene!

Report a concern   February 20, 2020 — Rated 9 out of 10 by B.K. Zerorez Phoenix
What do you like about our products and services?

Floor looks clean, but thought the tile and grout would be cleaner. Also left a film on the tile.

Report a concern   February 20, 2020 — Rated 10 out of 10 by Kevin Grindle Zerorez Phoenix
What do you like about our products and services?

Great job and quick!

Report a concern   February 20, 2020 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

The rug smell and feels clean

Report a concern   February 20, 2020 — Rated 10 out of 10 by Sarah Bertram Zerorez Phoenix
What do you like about our products and services?

Service was amazing!

Report a concern   February 20, 2020 — Rated 10 out of 10 by L.L. Zerorez Phoenix
What do you like about our products and services?

I like the water that is used.

Report a concern   February 20, 2020 — Rated 9 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Lasting

Report a concern   February 20, 2020 — Rated 2 out of 10 by S.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

your ad was not as it seemed. In order to get all pet smells out it was an additional $150 which would make my ONE room cost to $250. Your ad totes the fact that ALL pet stains are cleaned, but they neglected to mention it's another $150. Also, why would your water have to be discarded in a special place rather than just down the toilet?. Also for elderly people, cleaning out and moving ALL the furniture out was extremely difficult for us and your company was adamant that that had to be done before the ONE technician arrived. The carpet was clean, but I would not have your service again .

Report a concern   February 20, 2020 — Rated 10 out of 10 by A.V. Zerorez Phoenix
What do you like about our products and services?

No smell quick service

Report a concern   February 20, 2020 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

Great service and technicians.

Report a concern   February 20, 2020 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

Guys were quick and efficient. Friendly and businesslike. Will recommend to friends.

Report a concern   February 20, 2020 — Rated 10 out of 10 by B.H. Zerorez Phoenix
What do you like about our products and services?

Tile came out amazing!!! Worker was very courteous

Report a concern   February 20, 2020 — Rated 5 out of 10 by S.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

There are several places on our carpet that show streaks from the cleaning tool used and spots were not completely removed in one of the bed rooms - And where a special solution was used in the other bed room the carpet is still wet.

Report a concern   February 20, 2020 — Rated 10 out of 10 by O.M. Zerorez Phoenix
What do you like about our products and services?

He Did a great job carpet real clean very happy!

Report a concern   February 20, 2020 — Rated 10 out of 10 by Cathy Dunton Zerorez Phoenix
What do you like about our products and services?

That the cleaning process uses no chemicals that can leave a residue. The technician was on time & did a great job!! This was the second time I used your service & I will use you again..
Thank you, Cathy

Report a concern   February 20, 2020 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

Made my moms carpet look amazing

Report a concern   February 20, 2020 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

Did a great job!


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