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based on 85979 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
reasonably priced and good results
Everything was great!
The technical Deon was very professional and knowledgeable about the products that here was using.
Very professional and did a nice job!
Using Zerorez is a no brainer; from booking to cleaning to paying, it’s a seamless & positive experience. I trust nobody else with cleaning my carpet!
Always consistent service, friendly techs.
I paid $460 to get my entire house cleaned and I watched the tech clean my heavily used living room in about 10 minutes. He said obviously you see those black spots didn’t come up. That’s because the fibers of your carpet is scratched. I can clean the area again, but I wouldn’t recommend it. When I gave my feedback, I was told the same thing. I proceeded to use my bissell pro heat to go over those spots again and I was able to pull up most of the dirt. When I told Zerorez, I was told I would not be getting a refund because I took care of the issue on my own and voided my guarantee. Scammers don’t get my recommendation.
Tanner did an AMAZING job and was very professional!
EXCELLENTJOB WIT VERY PERSONABLE TECHNICIAN; IT WAS A PLEASURE
Good and professional job of carpet cleaning by Chad the technician who came out.
Did quite good in removing stain or soiling in heavy trafficked areas of my home.
Am happy, overall, with the results.
Great job. On time.
Brian was professional and thorough. My carpet looked, smelled and even felt clean.
Joyce E.
It dries quickly and leaves the carpet beautiful!
No chemicals, great customer service
They were timely and extremely professional.
Maybe it's just my old tile BUT lots of dirt left behind especially around walls and major traffic areas. May not have noticed so much but I sealed (paint it on wait 5 minutes and wipe it up)floors right after. That close I noticed everything! I must need a strong detergent to get rid of those spots. Didn't touch between fridge and wall. I got a mop out and did it myself. He was very pleasant and helpful but I was not impressed with cleaning.
Professional, friendly, respectful.
The service was excellent! Brian, the technician went out of his way to accommodate my requests. Great customer service and my carpets look so clean!
Clean
Person who did the cleaning was on time, paid attention to detail and was very professional.
Nicole arrived a little earlier than expected which was great. She was very personable and professional. We had several stains which she treated and the carpets look great! Very satisfied.
Thank you.
Great work, great prices and friendly people!!
The carpet is only 6 months old ...normal wear on carpet..just doesn't look any cleaner then it did before spending $255.00 dollars to have it cleaned...Just expected more .. Your adds can be miss leading... We have used other companies and have seen better results..Your team member was very nice and friendly. Had higher hopes on the impowered water ...
Friendly staff and great product
There were some small areas that did not come clean. I was a little surprised considering all the positive ads I have seen on the zero rez method of cleaning. The guy doing the cleaning noticed this also and commented that likely it is due to a "worn area". My carpet is only two yrs. old so doubt this is the reason. Maybe he should have used more spray, let the spray stay on longer or ran the suction/brush over it a few more times. Also he was not wearing a mask nor did he have anything covering his shoes, but gave me a bundle of shoe covers before he left. I also feel that the charges are a little steep. $180 for three rooms (two very small) and a hallway is too much, especially considering how long he was here, which is not long at all, maybe an hour?? So hoping that the one positive thing that comes out of this is that the carpeting will not attract new dirt as quickly as other carpet cleaning methods.
Professional, timely and so so happy with the result!
Fast and very professional techs. My carpets do not smell like chemicals and does not leave the sticky feeling. The carpets dry very quickly and smells clean and great.
Always pleased with Zerorez. This year we had puppy training spots that are now long gone!
The Zerorez employee came to our home right on time -- 8:00am -- yesterday.
Rachel was professional and very nice to work with. She had us look at each room she had just finished to be sure we were pleased with the outcome of the carpet cleaning. Six rooms perfectly done ... our carpet looks beautiful again. Rachel did not outstanding job in our home. She is a great representative of Zerorez!
I feel we were overcharged. We were charged $62 for a hallway that is about 10 ft long. So, a room is $45 but a little hallway is $62. Sorry, don't buy it. And to charge the full amount for a room that is half furniture that isn't getting moved is a rip off. You need to charge the sq feet you're cleaning, not the whole room. You guys are a joke. Never will we use you again.