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based on 86442 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The man who did my carpets all questions that i had, and the carpets look and and feel great. Zero Rez was referred to me by another client of yours, Ann Fleming, From Sn City Wst, and I was very pleased with their work.
my rugs are clean, but one thing is that i had a 5' round with a pad underneath.
the very edge of the rug where the pad ends underneath still look a tiny bit dirty.
I think the pad should have been removed for a more even cleaning surface.
Great servicemen! The carpets and tile are left beautiful and clean! No chemicals!
Quick service quality job.
Service was great. Cleaned the tile as expected. Excellent technician.
Your staff is friendly and prompt. The cleaning was great. My carpet is clean and not crunchy. Grout was clean, even managed to get the duct tape residue off my carpet. House smells great afterwards.
Professionalism from your service crew. Michael was the best...he was very polite and did an awesome job of cleaning our carpets.
Great service and carpets turned out fabulous
My carpets look and feel so much better after this cleaning. I also love using the Powered water to clean my tile floors, my countertops, and to spot clean carpet stains. I've been using Zerorez since early 2008 and recommend them to my friends and my cleaning lady. She started using Powered water after she saw how great it works.
The scheduling was easy and the crew was very safe, efficient and professional. They didn't upsell me and exceeded our expectations.
Prompt, Professional yet friendly. Quick and efficient for a reasonable price. I would highly recommend for carpets and tile.
The carpet is very crunchy under bare feet. Ii took overnight to dry and I don’t remember the carpet being that wet the last time I had it done. I bought very soft carpet 5 years ago but this time it is crunchy after a shampoo.
Professional and did what we needed done. Thank you!
They're clean products, I feel safe with them being used. Services are very thorough
Very fast and professional! The carpets never looked better.
Courteous and conscientious service.
The carpets look great. my experience has been when carpets dry the spots are often back but that was not the case. i went back to check them today and they look super clean. thanks so much
Scheduling was easy. Process is thorough and left our carpets feeling very clean. Our technician (Jordan) was very polite, careful, and conscientious.
Jeff arrived early, explained everything clearly. Carpets and tile looked great after cleaning.
Did great job at my house
Zerorez water used to clean carpet and furniture is safe and natural. Dion, who cleaned and treated our carpet and area rugs was professional, polite, respectful, considerate and friendly. He took the time to explain the Zerorez process, the equipment and protective stain resistant treatment recommended by Zerorez. Dion answered all or questions and the work he did met all expectations.
When it's time to have our carpets cleaned again we will call Zerorez and ask to have Dion do the work.
Very thorough, technician kept me informed during the process, my carpets look great!
Our tech was very good at his job and very nice and polite!
Our technicians, Richard and Paul, were on time and got right to work. The carpet looks better, but not quite as good as I hoped. They said it was due to carpet fiber damage, so not much to be done about that. It took longer than 6 hours for the carpet to dry completely. They tried to clean up, but our tile floors were a mess when they left.
Service was great. Dalonn was professional, courteous, and efficient.
The carpets looked better in some areas but worse in others. Where there was a small stain in the living room became 5 times larger. Maybe it was pulled up from the pad underneath. The high traffic areas looked better but not as clean as I had hoped.
Overall, I was very pleased with the job, price and experience. Improvement can be made in two areas: I was not contacted before the arrival. I was told that I would be contacted via driver approx half hr. before arrival. The driver indicated that your office texts the arrival time. In my case, neither happened. It was no big deal because I was prepared. Secondly, there were a couple corners behind doors and edges which were incomplete. I took care of this using carpet cleaner and a brush. It was not enough of an issue to call you guys because it took me only about 15 minutes to address it.
I will again use your company when the need arises.
Thanks.
Your service techs are extremely helpful and courtesous.
The technician did a very thorough job.
It was fast and efficient. I love my clean carpets,