Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84646 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 26, 2020 — Rated 10 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

No harsh chemicals and pet friendly. Your guys are always very courteous and clean.

Report a concern   March 26, 2020 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

Friendly, hard working people and a great system to clean carpets.

Report a concern   March 25, 2020 — Rated 10 out of 10 by Samantha Nekvinda Zerorez Phoenix
What do you like about our products and services?

The technition was helpful and not pushy. He helped me to develop a plan that was within my budget. He took his time and did a wonderful job. Thank you.

Report a concern   March 25, 2020 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

It was fast and convenient

Report a concern   March 25, 2020 — Rated 10 out of 10 by Debbie Connerly Zerorez Phoenix
What do you like about our products and services?

I've used many companies over the years, and without a doubt Zerorez is the best service I have ever used. There system is so wonderful and does the best job of cleaning without ruining the carpet fibers .It looks like new, isn't stiff and doesn't have that chemical residue on it that attracts more dirt. Try it, you'll love it!
Debbie Connerly

Report a concern   March 25, 2020 — Rated 10 out of 10 by Deborah Stoner Zerorez Phoenix
What do you like about our products and services?

This is the best cleaned carpet I have ever had! As I explained to my cleaner ( I apologize but I have forgotten her name) I had a stain that has been here since I bought the house 9 years ago. The last cleaner I had was unable to remove it, but she did it! I have already recommended you to 2 of my neighbors. Your employee was really great. She explained everything and answered all of my questions. Thank you for the complimentary bottle of cleaner. Unfortunately I have already had to use it, but it works! You will definitely have my repeat business.

Deborah K Stoner

Report a concern   March 25, 2020 — Rated 9 out of 10 by T.A. Zerorez Phoenix
What do you like about our products and services?

Very efficient.

Report a concern   March 25, 2020 — Rated 10 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

Both times I have use Zerorez I have gotten expert service. Calling to make an appointment was effortless and office staff informed and accommodating. My tech this last time, Carson, was a pleasure to work with. He arrived right on time, was informative as to the service he could provide, and quick about getting the job done. A year ago I had the same experience with a different tech, so I'm thinking that Zerorez has a great work force.

Report a concern   March 25, 2020 — Rated 10 out of 10 by Kristin Kingsland Zerorez Phoenix
What do you like about our products and services?

When we were not completely satisfied with our carpet cleaning, ZeroRez sent out another technician a few days later. He spent extra time getting out a few stains and cleaned our living room and family room again. Our carpets look GREAT now!! We are very impressed!
Thank you so much for your great customer service! We will continue to use you in the future!
The technician was friendly, professional and very thorough!!!

Report a concern   March 25, 2020 — Rated 10 out of 10 by Christopher Ybarra Zerorez Phoenix
What do you like about our products and services?

Best part is obviously the end result, but the technician that came to my home was friendly and knowledgeable. He did a great job.

Report a concern   March 25, 2020 — Rated 10 out of 10 by Jacquelyn Eggleston Zerorez Phoenix
What do you like about our products and services?

Courteous and helpful. Worked hard to get stains and dirt out of microsuede fabric. Had to use 2 methods but it worked! Very pleased and will use this company again. Highly recommend.

Report a concern   March 25, 2020 — Rated 9 out of 10 by V.P. Zerorez Phoenix
What do you like about our products and services?

The technician was very courteous and puctual, very nice young man, did a good job! I just was wondering how long will it take for the floor to dry, the last couple of times I used the service i think by evening it was dry, it is still damp this morning

Report a concern   March 25, 2020 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

Excellent cleaning ability with the empowered water and I love to clean with it. Only wish the services were a little bit cheaper. I would have more done if you ran good specials occasionally.

Report a concern   March 25, 2020 — Rated 10 out of 10 by S.J. Zerorez Phoenix
What do you like about our products and services?

Bret did a great job, we will definitely be calling you back when its needed again.

Thanks,

Name removed

Report a concern   March 25, 2020 — Rated 10 out of 10 by S.A. Zerorez Phoenix
What do you like about our products and services?

The technician was very professional and knowable.
He knew his job. I liked that!!

Report a concern   March 25, 2020 — Rated 5 out of 10 by J.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technician walked in the house without the booty. So I asked him how it it that for person doing floor cleaning business to walk into customer's house with his shoes, Are the shoes not dirty?
He said with a straight face No. I asked really? and he said yes. He then said I will put the booties on if you want.
He was rude.

Report a concern   March 25, 2020 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

Easy going tech and no hidden fees!

Report a concern   March 25, 2020 — Rated 10 out of 10 by Marla Worth Zerorez Phoenix
What do you like about our products and services?

On time and easy to schedule

Report a concern   March 25, 2020 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Courteous and did a great job.

Report a concern   March 25, 2020 — Rated 10 out of 10 by M.A. Zerorez Phoenix
What do you like about our products and services?

The techs were very thorough and knowledgeable in explaining the products they used on the carpets. My carpets turned out very nice. Will definitely have them back.

Report a concern   March 25, 2020 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

The guys were wonderful and helpful and they did an amazing job. Thank you!

Report a concern   March 25, 2020 — Rated 8 out of 10 by D.V. Zerorez Phoenix
What could we do to improve?

As a carpet cleaner an spending that much money I thought it could an would pull up all stains no matter what an how long it been there.

Report a concern   March 24, 2020 — Rated 10 out of 10 by Jenna Vitez Zerorez Phoenix
What do you like about our products and services?

Excellent, as always!

Report a concern   March 24, 2020 — Rated 0 out of 10 by M.O. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpet is as dirty now as when you arrived. I am terribly disappointed. A complete waste of money!

Report a concern   March 24, 2020 — Rated 10 out of 10 by P.H. Zerorez Phoenix
What do you like about our products and services?

On time, efficient, courteous, professional service.

Report a concern   March 24, 2020 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

Great service techs!

Report a concern   March 24, 2020 — Rated 10 out of 10 by C.P. Zerorez Phoenix
What do you like about our products and services?

Removed stains and carpet feels clean and looks good to.

Report a concern   March 24, 2020 — Rated 3 out of 10 by S.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was surprised they (the employees) didn’t include the closet area for a bedroom. It’s a bedroom with small attached bath then a small closet. The room is small 10x10. Additionally they shared they had 10 clients cancel for the day, but didn’t do the closet area ??? Why not. In the future, I’m going to look for a smaller business. Also, I didn’t sign for the charge to my cc, the employee signed the receipt and checked the box. I tipped $20 without looking - lesson learned for me. They were friendly and professional.

Report a concern   March 24, 2020 — Rated 10 out of 10 by Doug Wise Zerorez Phoenix
What do you like about our products and services?

Great customer service.

Report a concern   March 24, 2020 — Rated 10 out of 10 by Judi Truesdell Zerorez Phoenix
What do you like about our products and services?

Carpets looked even better than I expected. Technician was prompt, friendly, professional and efficient. Will definitely use again!


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