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based on 85977 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpet always comes out beautifully.
Quick & friendly! Great job JOE thanks again!
The chemical being used is family friendly with a nice order of citrus. Carpet looks new and fresh again, minus the pet stains that were there for couple of years..
The job they do. Excellent customer service experience.
Absolutely great people to work with. Jordan was great! Thought pricing was a bit high
Fast, friendly, great price
Good work
No chemicals
fair price, efficient service, showed up on time
I love how my carpet looks after zeroes hssbdone there job. And the techs. Are very friendly and professional.
Scheduling was great. He was here on time, very courteous, explained the process, and very happy with the end results.
They were fantastic. The guy was punctual, very professional and really nice. We will definitely recommend them to our family and friends and use them in the future.
Professional, fair priced, thorough, product and technique really work!
I love that you only use water. My carpet dries fast and is never crunchy
THIS IS THE 4 TIME WE HAVE USED ZEROREZ. THE SERVICE AND QUALITY OF WORK WAS EXCELLENT. THE YOUNG MAN WAS VERY PROFESSIONAL AND DID A GOOD JOB ON OUR CARPET. I WOULD RECOMMEND ZEROREC TO ANYONE.
Rob was professional and friendly. He explained everything to the finest detail. I will definitely purchase again in the future. Thank you!
You guys are great, will be back
Technician was early which was awesome and he was friendly and knowledgeable! Definitely recommend zerorez!
It was on time, well done, and the tech was polite and nice.
Your techs are prompt, respectful and trained. Your technic has always gotten my carpets clean.
Very quick, clean, and informative! Great job!!! Will definitely be a repeat customer for sure!
We had someone clean our tiles, and the tiles themselves came clean, but I didn't see any major difference in grout lines.
Friendly professional gentleman carpets came out great.
The carpet looked good when initially worked on, but when we started walking on it that night it seemed to return to how it looked before it was worked on. It's like we paid $90 for nothing. We don't feel like it was worth paying for. The only way to really make it right is to refund what we've paid for the treatment.
I would like to see zerorez include light furniture moving and lower prices if technician will be servicing around furniture. If the entire room is not going to be cleaned then customers should not have to pay full price.
Thank You.
I needed someone to come out in 48 hrs but you were able to make it just a little outside the window. It was perfect that you guys could squeeze us in like that. I can’t remember the gentleman who was here the first time, Max or something like that. He was a brunette with glasses, a little socially awkward but hardworking. He didn’t do a bad job, he just wasn’t able to get one of the rooms as clean as I wanted after being sold an added service for the carpet. The urine stain that was in the bedroom ended up spreading and caused a worse odor which was a little disappointing. When I called to get someone back out to fix the area, you guys were able to push my appointment up due to a cancellation. The second visit was even more amazing, Brian, he was phenomenal. He went above and beyond to make sure the carpet was fully cleaned. He found an additional urine stain that I wasn’t even aware of in the bedroom. He got up close and personal with the spots and was on all fours sniffing my carpet. Brian was polite and very knowledgeable in what he would have to do to get the odor out and where the first guy may have fallen a little short. He took pictures before getting started so he could provide the proof back at headquarters for I am assuming for training purposes. Brian explained that the odor was close to the base boards and that the equipment may not be able to get as close to it as he wanted to but he would spray the area to make sure the odor bacteria wouldn’t spread. The floors no longer have the odor, there is still a stain but I am not worried about that. The smell is the main reason we made the appointment. I would love to work with Brian again. I am not sure if there is a way to request employees but I really like him. I have used coconut cleaning co and after they came out one time I had to call two additional times for them to fix the odor in my carpets and they stated there was nothing more they could do. After working with Brian, I don’t think I will want to go anywhere else but zerorez. Maybe, just maybe you guys can fix the big rooms that the other company wasn’t able to fix. I look forward with working with you guys again.
Accomodating, ffriendly, efficient, quality service.
I love everything about zero Rez. The technicians are always clean and professional. Carpet is clean and drys quickly. We have zero Rez every couple of months and carpets are always looking new!
Very fast & efficient
Tech did a great job and was very nice