Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86442 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 1, 2020 — Rated 10 out of 10 by G.S. Zerorez Phoenix
What do you like about our products and services?

I love using Zerorez because the service people are polite, clean, and my carpet dries quickly with no crunchy texture.

Report a concern   July 1, 2020 — Rated 10 out of 10 by kathleen hanlon Zerorez Phoenix
What do you like about our products and services?

Knowledgeable, polite, hardworking technician. Communication from office staff excellent. Great results w cleaning (carpet, tile, and upholstery)

Report a concern   July 1, 2020 — Rated 10 out of 10 by J.V. Zerorez Phoenix
What do you like about our products and services?

We had a pet urine problem from my mother’s dog. Jordon took care of every stain. This wasn’t a small task.

Jordon is the best. Cheerful, polite, and a pleasure to talk to. Give the man a raise!

Report a concern   July 1, 2020 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

Paul was Excellent

Report a concern   July 1, 2020 — Rated 0 out of 10 by G.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The quality of the tile/grout cleaning was not satisfactory. The grout lines were dark after the cleaning treatment. Just as dirty and dark as before the treatment. When I asked the associate about it he said that the grout was stained and that’s why they were still dark. I got in my knees with a grout brush and started scrubbing the grout and all the dirt and grime started to come out. I don’t feel that a thorough job was done. This was my first time using a professional company and was not happy with the results. My realtor recommended I try Zerorez and let her know how it went.

Report a concern   July 1, 2020 — Rated 8 out of 10 by D.W. Zerorez Phoenix
What could we do to improve?

I had my cushions on my couch cleaned, the sides of the cushions could’ve been cleaned much better

Report a concern   July 1, 2020 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

I've listened to the commercials for a while now and finally decided to give these guys a shot. It was well worth it for sure. My carpets look, and definitely feel better than before. They were right on time and very professional. I will definitely recommend Zerorez to anyone in need of good quality carpet cleaning. Thank you very much.

Report a concern   July 1, 2020 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

Technician was on time, friendly and did a thorough job.

Report a concern   June 30, 2020 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

Like how you clean without chemicals. The tech was on time and very professional

Report a concern   June 30, 2020 — Rated 3 out of 10 by T.E. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The tech thought that it was just a cleaning. Did not get the info of treating for urine in the carpet and tried to up the price. They said the treatment would be $50 more. The carpet looked good after work was completed, but after it dried, you could still smell the pet oders and the carpets still shown dirt around the need area. Clean was not as expected. $180. For 2 rooms and 16 stairs.

Report a concern   June 30, 2020 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

The quality

Report a concern   June 30, 2020 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

My carpets look great again! They were filthy after a year of renters abusing them. Technician was friendly and trustworthy too!

Report a concern   June 30, 2020 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

I like that my carpet feels and looks clean. Not crunchy.

Report a concern   June 30, 2020 — Rated 9 out of 10 by Thomas Bushong Zerorez Phoenix
What do you like about our products and services?

Technician was knowledgeable, friendly, and the work was done very well.

Report a concern   June 30, 2020 — Rated 10 out of 10 by R.F. Zerorez Phoenix
What do you like about our products and services?

Rachael did an amazing job! Very thorough and attentive.

Report a concern   June 30, 2020 — Rated 9 out of 10 by M.K. Zerorez Phoenix
What do you like about our products and services?

So far it looks like you've been able to remove pet stains that 2 other companies couldn't- my fingers are crossed that the stains won't reappear!

Report a concern   June 30, 2020 — Rated 10 out of 10 by Leanne Renyer Zerorez Phoenix
What do you like about our products and services?

ZeroRez was super easy to schedule an appointment online and the technician was friendly and efficient. I will use them in the future and definitely recommend them to everyone.

Report a concern   June 30, 2020 — Rated 10 out of 10 by J.J. Zerorez Phoenix
What do you like about our products and services?

Excellent service

Report a concern   June 30, 2020 — Rated 10 out of 10 by G.R. Zerorez Phoenix
What do you like about our products and services?

Great customer service.
Technician explained all components used to clean carpet.

Report a concern   June 30, 2020 — Rated 10 out of 10 by T.D. Zerorez Phoenix
What do you like about our products and services?

Very professional and explained what they would be doing. Got the job done in a timely manner and was very friendly.

Report a concern   June 30, 2020 — Rated 10 out of 10 by M.A. Zerorez Phoenix
What do you like about our products and services?

Amazing results. Carpet and tile look new. Quick service.

Report a concern   June 30, 2020 — Rated 10 out of 10 by Amber Christenberry Zerorez Phoenix
What do you like about our products and services?

Chris was excellent! He was engaging in conversation, and also had great knowledge about the condition of my home.

Report a concern   June 30, 2020 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

Chris was timely and professional. He did a great job!

Report a concern   June 30, 2020 — Rated 10 out of 10 by Nikki Moss Zerorez Phoenix
What do you like about our products and services?

Very professional. Attention to detail and knowledgeable.

Report a concern   June 30, 2020 — Rated 10 out of 10 by H.W. Zerorez Phoenix
What do you like about our products and services?

Always on time, do a great job and very fairly priced.

Report a concern   June 30, 2020 — Rated 10 out of 10 by H.V. Zerorez Phoenix
What do you like about our products and services?

Great and fast service

Report a concern   June 30, 2020 — Rated 10 out of 10 by M.L. Zerorez Phoenix
What do you like about our products and services?

Everything about Zerorez was awesome! Thank you! Technician (Dion) was very professional and courteous.

Report a concern   June 30, 2020 — Rated 10 out of 10 by Z.G. Zerorez Phoenix
What do you like about our products and services?

Left carpet smelling and looking clean

Report a concern   June 30, 2020 — Rated 6 out of 10 by D.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I think the techs were awesome. I feel the pricing was high to keep added rooms from a house. It wasn't a move out, so no furniture had to be moved. It was going around objects.

Report a concern   June 30, 2020 — Rated 10 out of 10 by Don Davis Zerorez Phoenix
What do you like about our products and services?

Very professional representative that came and did the job. I will recommend zerorez to my family and friends. LORD willing I will be a repeat customer.
Thank you
Don


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