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based on 86442 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was professional and answered all my questions. I prefer to use a water cleaning method rather than a chemically based solution. I had no residual smell or feel to the carpet. Great service.
Qualified friendly worker
Friendly professional hard-working personnel.
1) Stains came back day after carpet was cleaned.
2) I was charged $100 more than quoted.
3) I was asked if I wanted the extra “pet protectant” The example provided to me was a total gimmick! Sure it works on a tiny pad in your hand when you pour blue Gatorade on it, not the same as dog urine.
The tech was great, she was very friendly, respectful, and professional and answered all of our questions. We will definitely use your services again.
I like the way my carpets look and feel after Zerorez visits. The three times I've had them out, the techs have been polite, clean and attentive. I have always had a positive experience.
Delonn was amazing at cleaning my grout. I looks brand new!!
Our carpet looks amazing! We are so pleased with the service. The young man who came (Weston) was extremely professional and informative. Highly recommend Zerorez.
Great service the final cleaning was perfect
The services quick and easy. We have a 3200 sq. ft house and they came in at 8 am shampooed the carpets and cleaned the tile, even our walk in shower walls and were out by 11am. including the protection treatment. The carpet was to crunchy and totally clean. We will definitely use them again.
First our tech was very polite and professional. However, we were disappointed to be told some of the stains in our carpet couldn’t be removed because they were oil based. How does our tech know that when the stains were in the bedroom next to a bed in swirling lines and we certainly aren’t using oils or spilling greasy foods or substances. We have had carpets cleaned before in other states and never had that statement made. I used a a Rainbow vac 4 days later and was surprised how dirty the water was in the canister. Now I know this is Az., but seemed like a fair amount of dirt compared to when I vacuumed before the cleaning. Two adults in the home basically quarantining, no shoes, and no windows open. I can’t confidently recommend Zerorez.
Scheduling was easy, technician arrived on time and was courteous and throughly explained what he was going to do and what to expect.
Rug looks so clean and fresh. It was quick, yet thorough! Very friendly technician, very knowledgeable.
There is no chemical smell, the rugs dry faster and stay cleaner longer!
Love how our carpets turned out.
Our carpet has never looked so clean! The technician was very helpful and extremely conscientious - he did a great job! ( I believe his name was Michael)
The whole process was great! I had to reschedule twice and they made it happen with no issue. The technician was on time and very friendly and knowledgeable.
We don't really know what chemical or detergent's used but, we do appreciate the job well done...
Very friendly and informative technician. Carpets and tile were left cleaner than I expected, even managed to remove a few stains that other companies told me would not come out.
The job was done well and in a timely manner. Good value too.
Very knowledgeable and respectful. The tech did and amazing job at cleaning and explaining.
I love the cleaning process and how soft the carpets feel. I have used Zerorez before and have always been very happy. This is the first time that I got my sofa done and the results were less than expected. There were still stains that were not pointed out for special stain removal treatment, or that they were not able to be removed at all. I didn’t discover it until the next day. Disappointed in the cleanliness of sofa.
I was pleased with everything.
Brandon was awesome! Very hard worker. As a business owner employees like him are a blessing, take care of him like he does with zerorez. Top notch service!
I think the overall cleaning process is great because it is environmentally safe.
Great price and wonderful job on cleaning my kitchen floor as well as the carpet in the rest of the house!!
The man who was here was nice, efficeint and got our carpets REALLY clean. My car looks brand new. We will continue to use and recommend ZeroRez.
Not interested in wasting our time with your company’s cleaning. Your equipment is too big for RV’s and after the cleaning I cleaned with oxi-clean and got the carpet 1/2 again cleaner. Your worker should have gone over the carpet again to make sure the job was done as well as your system could do.
My carpets feel fresh. There is no chemical odor.
Technician said it would take an hour for both Lazyboy recliners. He was done within less than 1/2 an hour. 8:12 began and completed 8:40. I spoke to him just mentioning “I thought it would take and hour, as I am touching the headrest and mentioned to him as well, “it’s already dry. The gentleman on the phone to confirm my appointment didn’t have my space # good thing I spoke with him, he informed chairs usually take 2-4 hours. I made plans to go to a friends and there was no need to because I was able to sit on the recliners within 15-20 minutes. I did not notice the 1 year Lazyboy any newer look than when I called for the appointment.