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based on 84646 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent service! We could breathe better and just feel the difference immediately. 2 cats, 2 dogs and 2 kids. Our poor carpets needed this and we are thrilled with the results.
Everythjng went according to schedule and job well done.
I thought technician was very professional and thorough with discussion of services to be rendered. Technician was also prompt and completed work quickly and efficiently. However, it appears that the areas behind doors may have been missed. I paid additional charge to have master bedroom walk-in closet cleaned and it appears the area behind door was missed. I don't know if it's customary to only clean what's in view. If that's the case, I apologize for the lower score. In any case, I would like to know soy expectations will be different for next time I call for service. Thank you
Quick online reservation, great service!
The customer service was fantastic. The tech who came our to my home was not only friendly and personable, he also walked me through exactly what he would be doing in the home and what options I had. He was very thorough, and also updated me as he was going along. My carpets look and smell great!!
Carpets and couches look wonderful!! Paul our technician was professional and knowledgeable!! Great Company.
Excellent service. Great technician. Thank you!
The empowered water is amazing and carpets feel clean and soft. No residue or crunchy feel.
My technician, Sydney did an AMAZING job!! I will always request and refer Sydney!
it was easy to schedule and very professional - AND my carpet looks great!!
Technician was prompt and efficient
Tech was great! Thanks.
The representatives were timely and informative about the services and products they were able to be offered. They did not try to upsell.
easy to schedule; shows up on time; takes great care in process; does an excellent job; explains fully their processes; is friendly and efficient
VERY effective cleaning and deodorizing on a very dirty and badly pet stained carpet. Technicians (Aaron and Cody) were extremely professional and helpful.
Best cleaning ever! Professional, friendly, very reasonable price. No reason to ever go with anyone else.
Our technician, Dion, was fantastic! 10/10! Our house was vacant and we were not there, so he called me to provide an update and make sure he had approval to take extra steps to get our floors looking as good as possible. He told me exactly how much it would cost, and he texted me before and after photos. Really great service!
Your associate was very knowledgeable about how the carpets are cleaned. I understood why your company stood out!
Abel did a very good job. MY carpet is cleaned. He came on time. I will definitely use zerorez again and do recommend them to friends and family.
Professional
The service was done very professionally. We were pleased with the outcome.
Staff informative, professional and friendly.
Carpets do not have any residue and dry quickly.
On time, professional technician and reasonable cost for two rooms. Carpets looked much better upon cleaning.
We had a great experience with Trayvon who was the tech sent out to clean our carpets. He was very professional and fast, and my carpets look great. Even tho it was raining yesterday it didn’t take too long for my carpets to dry.
Amazing product
Great service, knowledgeable staff. Will use again.
Jeff was very polite and professional. ZEROREZ cleanest carpet we have ever had !
Great service! Trayvon was very professional and my house looks amazing. His recommendations were spot on. I appreciated them. I will send my friends for your services and recommend Trayvon.
Thank you! Randi
Part of the job wasn't done. When I called to report it, I was told there could be an extra charge. When the service person returned three days later, he argued with me that it wasn't in the original quote and had to call his boss. After he came back in and said he would do it for "free," I reminded him that we discussed the best way to clean that runner when he first got here, the first day. He admitted that he remembered it and that we had, indeed, included it in the estimate. In order to have the second appointment, I had to again catch and put away four cats and two dogs. This is a huge task. Also, I work over nights, so it meant losing sleep again. It was highly annoying and I felt like I was being called a liar.
I love how soft the carpets feel after being treated!!!!