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based on 85974 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The gentleman who cleaned my carpets and tile yesterday did an amazing job!
prompt and professional service
Good service quakity product
Robbie was kind and thorough! I love that no chemicals or residue is left behind.
My technician was great.
Friendly and professional. Made sure I was happy with job before leaving.
Good quality and value
The carpets appear to be clean but there were popcorn kernels in the carpet of one the rooms and we haven't moved in yet so we know it's from the previous occupants.
Prices, quick responses, the way my floors look after service!
Amazing results, friendly technician.
I have been pleased with the prompt Service always. I can schedule the time that ya most convenient for me and know it will work. I know when the technician will arrive and the job is always well done.
Service and outcome
Great quality service and friendly staff!
Quick, Efficient, Courteous, and Conscience!
Friendliness and efficiency.
Fast friendly and great service.
Only downside is it’s more expensive.
Very pleased eith tech snd professional service.
I have used your company several times over the years, and your technicians are always friendly and respectful and do a thorough job. I love being able to book services online.
The great job they did
My carpet got very nicely cleaned
Excellent service. Prompt, friendly, and efficient. My carpets look great.
Tech was very knowledgeable and considerate. Products used are great and the floors looked good and smelled clean when he was done.
The tech was very polite and knowledgeable - he did a good job - i believe his name was Michael -----
Disappointed in the carpet cleaning. Stanley Steamer does a much better job, The tile floor cleaning was outstanding! good job.
Friendly, great job
My technician was very polite and did an amazing job. I would recommend him to all of my family and friends. The whole experience was fantastic!
I like how informative the young men who came to clean the carpet were. I also like how thorough they were with the cleaning. They were very professional and courteous.
The technician (Daniel) spent more time explaining why my loveseat may not come clean than he did cleaning it. I did not disturb him while he did the cleaning. And after he finished he was right. There was considerable dark discoloration on the cushions and arms, areas that get the most wear. I was disappointed, but silently regretted that I had waited so long to have it cleaned.
As Daniel was saying good bye I noticed a scuff mark on the side of the loveseat. I pointed it out and he said he would clean the spot if I really wanted him to get his equipment out of the truck again.
I said I would appreciate it if he did. Grudgingly, he did. The spot came right out.
When he left I decided to remove the cushions to allow them to stand freely to dry quicker. First thing I noticed was the crumbs and debris that had fallen between the cushions was still there ... untouched, even though Daniel told me I didn’t need to vacuum before he cleaned because his equipment was much stronger than my vacuum. Secondly, I noticed that the backside of the seat cushions were still soiled and completely dry to the touch. And, with a quick touch I discovered the backs of the back cushions and the back and sides of the loveseat were completely dry. It was evident that all he did was attempt to clean the seat cushions in place and the arms only down as far as the level of the cushions.
That was completely unacceptable so I immediately tried calling the office to request he come back and clean the other side of the cushions. I was hoping to catch him while he was still in the neighborhood. I got caught in your call answering system and had to press # and wait for someone to call me back. Eventually they did and I requested they send Daniel back to finish his job.
When he arrived I said ‘sarcastically’ I would like BOTH sides of the cushions cleaned because I occasionally flip them for even wear. He said, “Oh. I didn’t know you flipped them.” I didn’t hover as he cleaned them and vacuumed the crumbs. He gathered his equipment and left ... in a huff ... without a word.
The loveseat looked bad. It was a little better after Daniel’s attention, but it still looked dirty. I figured I didn’t have anything to lose so I removed the seat cushion covers, used a spray spot treatment product on a couple of the worse areas, and tossed them in the washer on gentle cycle/cold water/ minimal detergent and washed them.
They came out looking brand new! I tossed them in dryer until slightly damp. There was no shrinkage and they went back on with very little effort. My experience with Daniel was a complete waste of money.
I have used Zerorez in the past ... more than a handful of times for carpeting and upholstered pieces with great satisfaction. I have purchased more than my share of ‘empowered water’ for cleaning purposes. I believe in the Zerorez ‘no residue’ system.
BUT, it is only as good as the technician you send. And, you sent me someone who was completely unprofessional, lazy, and incompetent.
I have spent more time creating this response than Daniel did cleaning my loveseat. I’m done recommending Zerorez.
Great customer service
Quick and did a great job!