Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84640 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 19, 2020 — Rated 10 out of 10 by Natalie Rapp Zerorez Phoenix
What do you like about our products and services?

Wonderful customer service and my carpets look, smell and feel amazing!

Report a concern   April 19, 2020 — Rated 7 out of 10 by J.C. Zerorez Phoenix
What could we do to improve?

I would let people know that after a certain level of dirty, they process only takes out so much. For example "on scale of 1-10 (10 being dirty beyond cleaning) that the process only cleans up to a level 5 dirty carpet. After that recommendation of replacement or other treatments that the technician is comfortable applying without the possiblity of future call backs to the residence after the primary treatment.

Report a concern   April 19, 2020 — Rated 7 out of 10 by V.J. Zerorez Phoenix
What could we do to improve?

Tech needs to be more enthused and should have been wearing a mask and gloves before coming into my home.
Also there are still some areas where he did not focus on to well.
The carpet dried up very well and with no residue of the chemicals thank you for that.

Report a concern   April 19, 2020 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

I like that there are no harsh chemicals.

Report a concern   April 19, 2020 — Rated 0 out of 10 by A.O. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The entire two rooms that were shampooed are crunchy and stiff when you walk the carpet

Report a concern   April 19, 2020 — Rated 10 out of 10 by Frank Valenzuela Zerorez Phoenix
What do you like about our products and services?

The tech was very professional and kind.

Report a concern   April 19, 2020 — Rated 3 out of 10 by B.C.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

There was an issue with your car, it broke down in the middle of the process. The employee went and got a new car but had to leave our floor a full of water. The whole process took much longer than planned and it’s difficult to keep four little kids occupied durning dinner time. The quality of work was good,however can you double check for me if the bathroom was included? It’s a 10sq. ft. area and it was not completed.
Thank you,
First name removed
Phone number removed

Report a concern   April 19, 2020 — Rated 0 out of 10 by B.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The protectant makes my entire home smell horrible and has been giving me headaches

Report a concern   April 19, 2020 — Rated 10 out of 10 by James Hunt Zerorez Phoenix
What do you like about our products and services?

Your product cleaned very well and left a refreshing smell. Your cleaning tech. Was very through in explaining things and had a polite and uplifting personality.

Report a concern   April 19, 2020 — Rated 10 out of 10 by Angela Moore Zerorez Phoenix
What do you like about our products and services?

The contractor Adrien was nothing short of phenomenal! He provided us with amazing customer service within every aspect of his job! Our carpet looks and even feels BRAND NEW! Very affordable and leaves you well informed and prepared for any future carpet mishaps with a free cleaning solution!

Report a concern   April 18, 2020 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

Great service!!

Report a concern   April 18, 2020 — Rated 10 out of 10 by N.M. Zerorez Phoenix
What do you like about our products and services?

The Tech was great.

Report a concern   April 18, 2020 — Rated 9 out of 10 by Jade Brundage Zerorez Phoenix
What do you like about our products and services?

Practically restored my couch. Thank you guys!

Report a concern   April 18, 2020 — Rated 10 out of 10 by K.R. Zerorez Phoenix
What do you like about our products and services?

Clean. Great product

Report a concern   April 18, 2020 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

Service was great!! Our carpet in our home office was really dirty. Technician did a great job. He wore a mask, gloves, and shoe covers.
We will absolutely use Zerorez again.

Report a concern   April 18, 2020 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

The technician did an excellent job, was courteous and professional. I would use Zerorez again.

Report a concern   April 18, 2020 — Rated 10 out of 10 by Sylvia Flores Zerorez Phoenix
What do you like about our products and services?

Was early and got right to work was done within an hour., Great! Looked clean and new.

Report a concern   April 18, 2020 — Rated 10 out of 10 by M.D. Zerorez Phoenix
What do you like about our products and services?

Service was fantastic!! The guy was super professional and did a spectacular job!

Report a concern   April 18, 2020 — Rated 10 out of 10 by M.M.H. Zerorez Phoenix
What do you like about our products and services?

Needed my couch cleaned and Luis came out and did a great job. Thank you for the friendly, service.

Report a concern   April 18, 2020 — Rated 10 out of 10 by david skidmore Zerorez Phoenix
What do you like about our products and services?

Very plesant tech,she did a great job on our carpet! Thank you Rachel.

Report a concern   April 18, 2020 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

Cameron is awesome. Always does a great job and when we get it done again in 6 months we will be requesting him

Report a concern   April 18, 2020 — Rated 10 out of 10 by Melissa Miller Zerorez Phoenix
What do you like about our products and services?

Great service. Extractions worked! Worth the $! Cameron was great and professional and knew his job.

Report a concern   April 18, 2020 — Rated 10 out of 10 by K.K. Zerorez Phoenix
What do you like about our products and services?

good service

Report a concern   April 18, 2020 — Rated 10 out of 10 by John Olha Zerorez Phoenix
What do you like about our products and services?

Excellent service and overall walkthrough of the process...would recommend and use again.

Report a concern   April 18, 2020 — Rated 10 out of 10 by Chris Harrell Zerorez Phoenix
What do you like about our products and services?

Great, professional, reliable, timely, are just a few descriptive words for thoughts on this company. We have used their services in the past, we will continue to use and refer in the future.

Report a concern   April 18, 2020 — Rated 10 out of 10 by sharon guzman Zerorez Phoenix
What do you like about our products and services?

You got out stains we had for years, you did a great high quality job! The carpets look new again!

Report a concern   April 18, 2020 — Rated 10 out of 10 by T.Z. Zerorez Phoenix
What do you like about our products and services?

Professional, tile and carpet look great, bottle of powered water included, Zerorez rep was knowledgeable

Report a concern   April 18, 2020 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

Great customer service, the product works, and it is easy to do business with Zerorez.

Report a concern   April 18, 2020 — Rated 10 out of 10 by Tabitha Brant Zerorez Phoenix
What do you like about our products and services?

Your associate was very professional. Service was as expected. Floors look great!

Report a concern   April 17, 2020 — Rated 10 out of 10 by Tonya Rider Zerorez Phoenix
What do you like about our products and services?

The technician was friendly.....the carpets look great, they're not crunchy or smelly like a different company we had left them.....I will definitely use Zerorez again


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