Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86442 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 18, 2020 — Rated 10 out of 10 by G.Z. Zerorez Phoenix
What do you like about our products and services?

Professional, courteous service. Best carpet cleaning service we have ever usesd.
Our carpets look like new. No other service has been this effective.

Report a concern   July 18, 2020 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

Customer service is outstanding. Carpet came out great!!

Report a concern   July 18, 2020 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

The two (2) service techs did a great job. They were professional, polite and friendly.

Report a concern   July 18, 2020 — Rated 0 out of 10 by C.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I moved out of state. Job well done

Report a concern   July 18, 2020 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

Dion did an excellent job. He was very knowledgeable and explained the benefits of all products

Report a concern   July 18, 2020 — Rated 10 out of 10 by Dannette Nez Zerorez Phoenix
What do you like about our products and services?

Your employees were very positive and polite. They were right on time with my appointment at 8am and came and completed my carpet cleaning appointment within 30 minutes I am very satisfied customer and I will use Zerorez again in the future.

Report a concern   July 18, 2020 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Not only were things explained incredibly well we were shown progress throughout. It was quickly completed and stains that I never thought were going to come out were easily lifted by the technicians.

Report a concern   July 18, 2020 — Rated 10 out of 10 by Steven Kadel Zerorez Phoenix
What do you like about our products and services?

No soap. No residue

Report a concern   July 18, 2020 — Rated 10 out of 10 by Donna Hoffman Zerorez Phoenix
What do you like about our products and services?

I was very happy with the way my carpet looked after they were done cleaning.

Report a concern   July 18, 2020 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

I like not having Chauncey carpet!

Report a concern   July 18, 2020 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

Timely and professional service

Report a concern   July 18, 2020 — Rated 2 out of 10 by P.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

First I will start by saying that the tech that came out was very personable and did mention to us that a couple of the stains on the furniture would not come out and I was totally ok with that information. I also understand that the furniture set is five years old and it wasn’t going to look new again. However, the ottoman for instance, now that is dry, shows every swipe of the cleaner and is still showing dirty areas around the sides as well. Anywhere there was edging on the fabric of the furniture still shows dirt. The furniture now has a slight crunchy feel to it as well. Overtime maybe this will go away but doesn’t feel nice right now. It was hard to tell what everything would look like when dry so when the tech left it appeared to look ok. Also, the tech didn’t clean the sides or the backs of the chair or couch and I would think when paying 235.00 for 3 pieces of furniture that you would get the whole item cleaned.

Report a concern   July 17, 2020 — Rated 9 out of 10 by Cori Jeide Zerorez Phoenix
What do you like about our products and services?

The technician that cleaned my rug, chairs, and couch was meticulous about getting every detail. He was very kind and did a thorough job.

Report a concern   July 17, 2020 — Rated 0 out of 10 by M.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Mattress is still dirty and smells, floor still smells, I seen two spots I ended up using my own shampooer on today. Not worth the $800 I spent!

Report a concern   July 17, 2020 — Rated 10 out of 10 by P.Z. Zerorez Phoenix
What do you like about our products and services?

Polite and efficient cleaner, excellent cleaning job.

Report a concern   July 17, 2020 — Rated 9 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

The tech was great...fast and just water..

Report a concern   July 17, 2020 — Rated 10 out of 10 by Thomas Hofstaedter Zerorez Phoenix
What do you like about our products and services?

The Rugs were dirty and now looks like new. David did a Great job and the rug is new. Recommend to anyone. Ask for David.

Report a concern   July 17, 2020 — Rated 10 out of 10 by Julie Griffin Zerorez Phoenix
What do you like about our products and services?

Always have done a great job for us and always get the stains and wear patterns clean!

Report a concern   July 17, 2020 — Rated 10 out of 10 by Judy Young Zerorez Phoenix
What do you like about our products and services?

The carpet is soft and clean! Thank you!

Report a concern   July 17, 2020 — Rated 10 out of 10 by Sandra Culbertson Zerorez Phoenix
What do you like about our products and services?

Technician Evan was very knowledgeable and professional.

Report a concern   July 17, 2020 — Rated 10 out of 10 by Bill Herrmann Zerorez Phoenix
What do you like about our products and services?

The tech who serviced our carpet was professional about doing the work but personable in interacting with the client. I can respect the quality of the method used but respect even more how a given technician interacts with the client.

Report a concern   July 17, 2020 — Rated 10 out of 10 by S.N. Zerorez Phoenix
What do you like about our products and services?

Great service. Carpets feel clean without being too stiff and hard. Furniture it super clean and soft. Technician was friendly and thorough.

Report a concern   July 17, 2020 — Rated 10 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

I like that the technician sent me a text letting me know when he would be here and was here on time. I like that the technician had plenty of information regarding other treatments besides what I initially planned on. I like that the technician was friendly, respectful and did the job quickly and efficiently

Report a concern   July 17, 2020 — Rated 10 out of 10 by B.F. Zerorez Phoenix
What do you like about our products and services?

Everything

Report a concern   July 17, 2020 — Rated 10 out of 10 by Therese Argyros Zerorez Phoenix
What do you like about our products and services?

The technician was on time and was courteous. The carpet dried within 4 to 6 hours. There is no crunchy feeling, the carpet just feels soft.

Report a concern   July 17, 2020 — Rated 10 out of 10 by T.P. Zerorez Phoenix
What do you like about our products and services?

Professional and did a great job.

Report a concern   July 17, 2020 — Rated 10 out of 10 by F.G. Zerorez Phoenix
What do you like about our products and services?

Products work well

Report a concern   July 17, 2020 — Rated 10 out of 10 by A.O. Zerorez Phoenix
What do you like about our products and services?

Excellent customer service and efficient work.

Report a concern   July 17, 2020 — Rated 10 out of 10 by Steven Rensel Zerorez Phoenix
What do you like about our products and services?

Customer service is excellent.

Report a concern   July 17, 2020 — Rated 6 out of 10 by R.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The master closet wasn't cleaned even though I paid extra for it. The carpet also felt a little crunchy, which seems odd. A two-story house with 4 bedrooms, a loft, hallway, and stairs was completed in about 90 minutes, which suggests it might have been rushed.


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