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based on 86442 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like how easy it was to make an appointment. They kept in contact with me every step of the way.
Kiran did an amazing job! My 10 year old carpets look at least half that age now! We will definitely be using Zerorez again.
I loved how pleasant and knowledgeable my technician was. They were also right on time and I really loved that!
Service personnel has always been friendly, polite, and hardworking. I was astounded at how clean our carpet looks and feels. We had traffic paths that I didn't think could be made to look better. When our recent carpet cleaning was done, the carpets looked wonderful. I don't remember our latest carpet cleaner's name but he did a wonderful job. Thank you
Environmentally friendly- professional staff- my carpet is clean but not "crunchy"- Thank you!!!
The technician was very sweet and cordial. He also did a beautiful job cleaning our area rugs. Very happy with the results!!
no chemicals
Second time we've used Zerorez. Jeff does a great job cleaning our carpets. Good customer service and always professional.
Stains in carpet came back. Carpets looked good for 24 hours. Last time we had a good experience.
Your reps are very cordial and thorough in cleaning all the areas. I love the fact that they dry much faster than other companies.
Dried quickly
Zerorez was highly recommended and I am so glad I took advice and used their services. All stains lifted! I’m a believer now!!
They were fast
The technician was just great and professional!!!!!!!!!!
The technician where very polite and helpful. My carpets look like new and they were not hard.
Service tech, Paul, got here early and did a full complete job in just a little over an hour.
Everything looks good and the agent was excellent.
great job.
The attention to detail and the quality of the cleaning
The team that came and cleaned our carpets, were professional, polite and knew what they were doing! They took good care of our carpets and worked hard to eliminate a persistent stain that didn't want to come out! This is the second time in having Zerorez at our home, and we will continue to use them as our carpets look brand new every time they leave!
Show up on or earlier on time. Very professional. Clean up. Very friendly and listen to your concerns
Drying time is good pet safe and odor free no crunchy carpet
You guys always do a great job...
Everything the commercial stated.
I love the fact that your products are pet friendly. Your cleaning personnel are always very thorough and nice. I can't imagine using any other cleaning service for my floors/carpet/tile/grout. Keep up the excellent work!!!!!!
Our service person did a thorough job! We’ve had our carpets cleaned two others times and he got a tough stain out that others could not. We appreciate it!
Jordan did an amazing job cleaning our carpet. We had multiple, large dog urine stains in two rooms. The stains were so bad, we figured we'd probably need to replace the carpet. Plus, we had a very dirty area rug that was in a high-traffic area. To our surprise, Jordan was able to get ALL the stains out of the carpet. It – literally – looks like brand new carpeting! Jordan was highly professional, and he's a great communicator. He explained the process, answered all our questions, then got to work tackling those awful stains. We're beyond thrilled with the results. Bravo!
Everything smells clean very fast response gentleman was friendly and kind .
Techs arrived prior to appointment which in a normal free day would be helpful but I picked a scheduled time as that’s what worked for my schedule. So the time to get the home prepped was added stress with tech arriving prior to set time. Also techs shoe covers had holes on them and they wore the covers inside the home and outside the home. Wearing shoe covers inside and outside is kind of counter productive right? Also one out of the two techs removed his mask and had it hanging on the side of his face. I just wanted them out at this point, I was kind and finished out the appointment. There was several spots of cleaning missed in he master bedroom which was disappointing. So I had to spot clean after they left certain areas that were not covered on the flooring.
I don’t believe I would recommend this service as it was not five star.