Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85974 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 12, 2020 — Rated 9 out of 10 by Mark Salmons Zerorez Phoenix
What do you like about our products and services?

Paul did a great job, wish he would have done the small entry way in from garage but all in all happy

Report a concern   July 12, 2020 — Rated 9 out of 10 by D.A. Zerorez Phoenix
What do you like about our products and services?

Your service was timely and very quality oriented

Report a concern   July 12, 2020 — Rated 10 out of 10 by Stacee Lavallee Zerorez Phoenix
What do you like about our products and services?

Quick and they cleaned the rugs outside

Report a concern   July 12, 2020 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

Your service was awesome! We are very happy thank you!

Report a concern   July 12, 2020 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

On time and clean carpets!

Report a concern   July 12, 2020 — Rated 10 out of 10 by Jerry Whiting Zerorez Phoenix
What do you like about our products and services?

The idea that you do not use soap in the carpet cleaning process.
Thanks!

Report a concern   July 11, 2020 — Rated 10 out of 10 by Cindy Hager Zerorez Phoenix
What do you like about our products and services?

I love your service people they are polite and explain everything and always on time

Report a concern   July 11, 2020 — Rated 10 out of 10 by Candace Mitchell Zerorez Phoenix
What do you like about our products and services?

Trey was amazing. He sent me photographs and FaceTimed me to make sure I could see the process from start to finish. I highly recommend Zerorez!

Report a concern   July 11, 2020 — Rated 7 out of 10 by J.B. Zerorez Phoenix
What could we do to improve?

Communication with the drivers! He was very clueless on what the work order was. Advise customer that there is a $15 environmental fee but for what? The carpet really doesn’t even look clean! Looks like a carpet cleaner did it!

Report a concern   July 11, 2020 — Rated 10 out of 10 by M.J. Zerorez Phoenix
What do you like about our products and services?

The gentleman was very professional and did a great job.

Report a concern   July 11, 2020 — Rated 10 out of 10 by Ann Dallas Zerorez Phoenix
What do you like about our products and services?

They were professional, quick, and I love my clean carpets! Able was superb!

Report a concern   July 11, 2020 — Rated 10 out of 10 by A.R. Zerorez Phoenix
What do you like about our products and services?

We have appreciated your Technicians- they are friendly,efficient and don't try to up sell us.

Report a concern   July 11, 2020 — Rated 10 out of 10 by William Meyer Zerorez Phoenix
What do you like about our products and services?

Clean carpet. Excellent service. Tech did a thorough job.

Report a concern   July 11, 2020 — Rated 10 out of 10 by A.R. Zerorez Phoenix
What do you like about our products and services?

Service is always great and my carpets are always left like new!

Report a concern   July 11, 2020 — Rated 10 out of 10 by Cheryl Kasuga Zerorez Phoenix
What do you like about our products and services?

Technician, Colton was very nice and professional! Have recommended to already to a few people since my service yesterday! Receptionist was also very pleasant when booking appointment! Was lucky enough to get in on the same day I called!

Report a concern   July 11, 2020 — Rated 10 out of 10 by John Berghian Zerorez Phoenix
What do you like about our products and services?

Carson was very professional and did a great job.

Report a concern   July 11, 2020 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

It cleaned stains that others couldn’t

Report a concern   July 11, 2020 — Rated 5 out of 10 by B.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We would like to have a set price before representative comes to home to do the work.

Report a concern   July 11, 2020 — Rated 10 out of 10 by C.P. Zerorez Phoenix
What do you like about our products and services?

They were very prompt, thorough, and polite. They were very happy to talk with me when I asked questions about other services that were provided, but did not pressure me into anything. They were very careful, for these times, wearing masks.

Report a concern   July 11, 2020 — Rated 10 out of 10 by Lonnie Ruscito Zerorez Phoenix
What do you like about our products and services?

Efficient.

Report a concern   July 11, 2020 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

Friendly, professional technicians. Arrived with good attitudes, masks on, and shoe covers ready. My main carpet problems were high traffic grime, a stubborn coffee spill, and some slime from the inside of one of those squishy squeeze balls. High traffic areas look amazing, especially the entry where the tile meets the carpet! The coffee and slime stains are still visible, but are dramatically improved! I was very happy with how the service went, and how the technicians listened to my request to extract as much water as possible from the carpet for a shorter dry time. We ran some errands and returned to clean, dry, soft carpet. Also, a cruchy sounding spot from a previous cleaning is now gone. Overall, I'm very happy with Zerorez.

Report a concern   July 11, 2020 — Rated 9 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

good value for the service, quick and efficient, fast drying for return to use

Report a concern   July 11, 2020 — Rated 10 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

Great product and service!

Report a concern   July 11, 2020 — Rated 9 out of 10 by Lynn Van Antwerp Zerorez Phoenix
What do you like about our products and services?

Clean very well, but expensive. Especially for the couches.

Report a concern   July 11, 2020 — Rated 10 out of 10 by Chelsea spier Zerorez Phoenix
What do you like about our products and services?

I like the idea that enzymes were used to clean my carpet.

Report a concern   July 11, 2020 — Rated 10 out of 10 by Brandon Holtzman Zerorez Phoenix
What do you like about our products and services?

My tech was amazing. Did exactly what I expected and delivery a great product

Report a concern   July 11, 2020 — Rated 10 out of 10 by G.K. Zerorez Phoenix
What do you like about our products and services?

Service was excellent and on time!!! Thank you very much!!!

Report a concern   July 10, 2020 — Rated 9 out of 10 by S.L. Zerorez Phoenix
What do you like about our products and services?

Quick snd efficient.

Report a concern   July 10, 2020 — Rated 10 out of 10 by Aaron Low Zerorez Phoenix
What do you like about our products and services?

Everything through the whole process was easy from scheduling to payment to waiting for the service to be completed. Carpet feels like it did when it was brand new. No residual chemical feeling left over. I was at wits end with companies that advertise on the radio actually providing good service. Zerorez finally delivered.

Report a concern   July 10, 2020 — Rated 10 out of 10 by David Mook Zerorez Phoenix
What do you like about our products and services?

On time and professional. No upselling or unpleasant surprises. The result of the work is outstanding, even though our carpet is more than 15 years old. There are still areas of wear, but overall, the job is superb. I don't recommend many companies but I have great confidence in Zerorez.


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