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based on 86442 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Healthy for my pets, effective and friendly service
The quality for the price is awesome. And on top of that the person that came to my home just rocked it, he was professional and very personable. I would and M going to recommend your company.
Awesome job with cleaning the carpet. Excellent customer services
Was impressed by your technicians professionalism and thoroughness in performing the job we requested. He answered all questions we had. Explained everything completely. Carpets came out great! He never appeared rushed and paid attention to detail.
If this is what we can expect from future services from zerorez then we have found our new carpet and tile cleaning company!
They did a great job..
They did a beautiful job of cleaning mu carpet. I'm so pleaded with the result. The carpet looks like new again.
I like that my carpet is fluffy after the cleaning. It also seems to get cleaner than with other cleaners.
Joshua did a great 👍 job.
Do the back part of the door on every room
Always on time, fair prices and great results. The person that did my rooms this time was very polite, quick and professional.
You have always sent out great workers who go above and beyond
Excellent cleaning of my carpets. Also always on time.
Always on-time, asks what needs attention and does a thorough job. Very courteous.
The technician was knowledgeable and professional. Great job.
Very friendly service and easy scheduling.
I like that there is no lingering smell or residue after cleaning is completed
Effectively removed the stains with no trace. Looks fresh and clean. The technician was extremely friendly and very professional. He did an awesome job.
Although the technician was very cordial, i feel as if he rushed the job. There are 2 obvious high traffic areas in the down stairs carpet which I had expressed my concern about upon completion. He talked fast and said that no matter how many times he would go over those areas they would never come clean. I had explained that I had personally used a brand new carpet cleaner on those areas last year and that they looked way better afterward in comparison to him rushing through and passing over those areas only once.
Also, after he said the job was completed, we did a "walk thru". I had only worn the booties provided by the technician, as I was barefoot. I could feel how saturated the variety in the stairs was compared to the dampness of the other carpeted areas. When I mentioned this, he just talked really fast. Regardless of his rushing, I did ask him to suction the stairs again. Which he did oblige. Most likely because he had forgotten to clean the tile and grout in the bathroom downstairs.
I was not expecting the tiled areas to not be cleaned when he finished. The residue and stickiness of the tile caught me totally off guard. He said, "a light mopping should clear that up". (Meaning he acknowledged it looked like crap)
I suppose you're wondering why I am mentioning all of these concerns a week later. Well, I really had to calm my disappointment. I also wanted to ask around to compare other people's experiences with "professional" carpet/tile cleanings. I've concluded that my disappointment and concern are valid. I solicited the services of your company expecting to have clean and fresh variety and tile. I did so many reasons, one of which being that I've been having extreme back issues. My back/disc issues were aggravated when I corrected the aforementioned disappointments myself. Not only was I out 600.00 (cash tip), I spent more time and monies having to visit the chiropractor twice as much since the "cleaning".
I do not want anything in exchange for this review. I am simply leaving it as "lesson learned" experience and will no longer need to communicate further with your company. - Name removed
First time using a company cleaner. Not that impressed.
I was very happy with the service and the technician was great!
They were on time friendly an explained everything clearly. Carpet looked new again an no sticky feeling on carpet after it dried.
On time, polite, works quickly and does a good job
Your empowered cleaning solution is amazing! It’s the only thing that cuts through and cleans the grease off of my stovetop.
Good service
Dion is a great ambassador for Zerorez. He is knowledgeable, polite and hardworking.
The technician Daniel was very helpful and explained everything before he started the cleaning.
I have been using Zerorez for several years now and I have never been disappointed. I never have to think about who I am going to call to clean my carpet - because I already know of a great carpet cleaning company - Zerorez. My technician on 8/7/2020 was great - I appreciated his knowledge and expertise.
He did a very good job and my floors both tile and carpet look brand new.
Efficient work, no crunchy soggy carpet !
Brian our tech was awesome. He did a great job!