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based on 86442 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was very nice and worked very hard to do a great job
Responsiveness and doing all possible to get the job done. My stains could not be removed, but the effort was definitely made. There was also no charge for not being able to get the black fabric dye out of the carpet. Ethics -Gotta love it.
your service people are professional and friendly, they explain their procedures and answer all my silly questions.
Dion was fantastic! He was on time, efficient, super polite and explained everything as he went. Room by room he showed us the progress as pets stains disappeared. He took his time and did not rush. He was great with our dogs as well. We have never used Zerorez so we are looking forward to see the outcome of how the carpets hold up over the next few months. Only downside, which I do no relate to Dion's work, is that the carpets do have a crunchy feel to them today. Otherwsie, really excited at the look overall! Will request Dion every time going forward.
courteous and polite workers explained things worked efficiently and neatly
They did great!
Rachel and Sean were wonderful. Professional, knowledgeable and very friendly. My carpets looked great when they were done
Very happy that it left my carpet soft and clean without chemicals.
YOUR SERVICE MEN ARE GREAT
Results
When the floor dried there were several residue (water marks) which warranted mopping the entire floor
The crew showed up on time, were respectful and did a good job.
What I don't like about your service is that I am not sure I am getting what I pay for. I had 3 rooms cleaned. I thought there was a "deal" going on, but I payed full price.
Also, I would rather know what is the square footage of carpet cleaning and the price. 3 rooms is rather vague. I always think I'm not getting what I pay for.
Early to appointment and did a quick, excellent job.
Seems to be a very effective way to clean carpets
The carpet felt great after it was cleaned. Very soft and looked great.
Professionalism, rapid response
You're a nickel and dime company and not straightforward with your prices and your customer service sucks I called yesterday to complain and was told the manager would call me back and never did so don't bother I'll never use you again or recommend you
Great job cleaning carpet and a very courteous and professional technician.
They were amazing & very prompt
I got the three room special for $125. Every single room was under the required specifications. Two of the rooms were separated by a 5 foot hallway that connected them. Now of course you guys aren’t obligated to throw in a 5 foot hallway into the price but as a first time customer I would think you guys would be more than willing to do that little 5 foot hallway even when all the other rooms were smaller than the required specifications. Customer service goes a long way with me and so do first impressions and that definitely was a “wow” moment for me so no I won’t be recommending you to anybody or calling you for more services.
Excellent customer service!!
SO SORRY IT TOOK ME SO LONG TO GIVE YOU MY "THANKS!" MY CARPETS ARE NICE AND CLEAN AND SOFT. WILL I DO IT AGAIN? YOU BET I WILL!
Very good in time, accuracy & professional manners! The prices are also very reasonable.
My mom and I, are very satisfied with everything, and will recommend Zerorez to others!
Sincerely,
Randa & Celia
great customer service
The technician showed up on time, listened carefully to what I wanted done and the areas on the carpet that needed special treatment...thanks to my dog!! He did a great job and best yet, the carpets were dried within 10 hours...even the walk-in closets!!
Mary Rank
Very professional and informative. Carpets look great.
Nice work. Friendly worker.
I was impressed and expectations exceeded. Wasn’t expecting such a dramatic difference and made my 13! Year old porcelain tile new again !
Friendly service. Product leaves carpets soft
Technicians were very friendly and helpful. Our tile is clean, our grout looks great and our carpets look good for their age.