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based on 86442 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
AS ALWAYS THE TEAM DID A GREAT JOB. THEY WERE VERY COURTEOUS AND EXPLAINED WHAT THEY WOULD BE DOING. VERY PROFESSIONAL.
10/10. Dion was great! My carpets have never looked so good and I just had them clean with another company who could bring get them to look this good!
Service on the phone was friendly. Time was convenient. Technician called to come early and called my husband not me . I was waiting for the call. The carpets did and do not look like they were cleaned . I am not sure if he pre spotted or treated dirty area but does not look like I was hoping for. Not happy
It is on time and amazingly comfortable
Everything looks great when completed!
I really like how my carpets were cleaned.
The service tech was fantastic and Nothing cleans like zero water
The technicians were very friendly, knowledgeable and took good care of my home. Thank you.
Carpet gets very clean and dries fast! No musty smell!
I have used ZeroRez in the past and have always been impressed with how clean my carpets become after the cleaning.
My technician Chris S was very informative, kind and very efficient he was also very patient with me. I do tend to ask a lot of questions. He was in and out in no time at all and i was very impressed with his work.
Will definately use ZeroRez again. Will tell everyone I know about the service and how pleased I am
Thanks again
First name removed
Lovely technician. Knowledgeable. Considers the clients comfort of someone else in their home.
Good quality people. Answer all questions, are very helpfull.
Very efficient
An amazingly effective system for cleaning tile and grout. Our floors look almost as good as they did when we installed them 17+ years ago.
I appreciate that your technician was extremely helpful and went out of his way in making sure things were done properly and ensuring my furniture was protected.
The whole process of cleaning our carpet and a rug went smoothly. Our knowledgeable tech explained the process and each step as he began the job. We are very pleased with the outcome
The reps were awesome!
I love Zerorez. My carpets are clean, fresh smelling and never crunchy. Their staff is great. I wouldnt use anyone else
Great work!
Quick, easy and effective.
A few things to mention:1st, the first technician couldn't explain how the clearing he is going to perform works to make our carpet cleaner. 2nd, the edge of the most staircase looks unclean. 3rd, the spots that we mentioned appear unclean. We had to call in to have the second service done and I had to use my own product to clean some areas as well. We spent more than $307.00 for a very disappointing service. Won't recommend to anyone.
Very polite and thorough tech.
He didn’t get the edges of some Of the tiles. And he did not ask us if we wanted to move the fridge or the stove and I didn’t think about it ahead of time but I would’ve done it. And he didn’t leave a clean line between the kitchen and dining room and the hallway so it’s locked over and splashed so left for five tiles looking horrible we had to cover them with the rug until we can get it cleaned.
Great hard workers, polite and professional
This is the second time we've used zerorez to clean out new floors, and again they've done an outstanding job! Rachel was courteous and friendly. She worked efficiently and did a fantastic job. We will continue to use zerorez for our hard floors and carpets int he future!
The carpet wasnt crunchy after it was cleaned.
Very happy with the results of my carpet cleaning. Tech got out all the stains, all the smell. Carpet is almost 6 years old and looks new! Cleaning it was our last ditch effort before ripping it out because of our puppy's pet stains. Super happy!
I was quoted one price and the amount increased when they got to the house. I told them I wanted my entire house done. I gave them the total sq. ft. of the house and told them that the tile was a third of that. Never did they ask what my tike consisted of, i.e. rooms, hallways, etc. When they got to my house the hallway was extra, my laundry room was extra and my pantry was extra.
I also wanted the grout cleaned. My grout looks the same but now I have white soap residue randomly throughout the grout that i now have to clean.
It was a great price and friendly service all the way around. The people on the phones answered every single question I had about the process. Overall it was a hassle free carpet cleaning. The technician was also very nice and courteous. He of course wore a mask with all this virus craziness happening. The technician really sold it for me I didn't have to stick around for him to clean i was able to finish errands and he locked up for me. Very trustworthy guy. I'd definitely use the service again in the future.
No harsh fumes and does a good job.