Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84638 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 28, 2020 — Rated 0 out of 10 by L.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The tech was very professional and did his job. I have never used your services and will not again. I am a Realtor and have hired multiple companies for my clients. The cleaning system you have is far inferior. The carpets did not look any better than before. I also was not aware that cleaning a bedroom small closet was an added charge. For the fee you charged- the cleaning result was very disappointing. Never again.

Report a concern   May 28, 2020 — Rated 10 out of 10 by Clinton Brown Zerorez Phoenix
What do you like about our products and services?

Peter Heinz was excellent. Came early, cleaned our carpet in ways we haven't seen since buying in. Took any odor and nasty feel from the carpet and also charged less than we were quoted after he did a carpet test. We shall be loyal customers from now on and hope we get Peter again.

Report a concern   May 28, 2020 — Rated 10 out of 10 by Joanne Campo Zerorez Phoenix
What do you like about our products and services?

Friendly, professional excellent job. My carpets look and smell great
Dion was very professional and I would like him when I schedule my next carpet cleaning
Thank you

Report a concern   May 28, 2020 — Rated 8 out of 10 by S.O. Zerorez Phoenix
What could we do to improve?

The stains on carpet didn’t come out completely, not sure if anymore could have been done for them to look cleaner

Report a concern   May 28, 2020 — Rated 10 out of 10 by M.K. Zerorez Phoenix
What do you like about our products and services?

We had our carplet cleaned and it turned out great!

Report a concern   May 28, 2020 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

I like that no chemicals are used, no residue left behind. Just clean, fresh carpet.

Report a concern   May 28, 2020 — Rated 10 out of 10 by Geoge Duganze Zerorez Phoenix
What do you like about our products and services?

Your technician called first and was right on time. He was very efficient and did a great job. As you advertise, my carpet was not crunchy from the soap when it dried and it looks great - and it is 30 year old carpet. I will use your service again.

Report a concern   May 28, 2020 — Rated 10 out of 10 by E.O. Zerorez Phoenix
What do you like about our products and services?

I love zerorez. The technician was so professional. I also love how clean my carpet feels afterward. Never soggy or stinky!

Report a concern   May 28, 2020 — Rated 10 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

We really like how clean the carpets are and how fast they dry with out chemical smells. Then how they stay clean for a long time.

Report a concern   May 28, 2020 — Rated 9 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

D provided great service and did a great job. The process did not remove all of the grout stains but the floors look 100% better than they did before the process. The carpets look great as well.

Report a concern   May 28, 2020 — Rated 10 out of 10 by Jeff Itoh Zerorez Phoenix
What do you like about our products and services?

The best carpet experience we ever had. Clean carpets and it dried quickly.

Our carpet stairs look so nice now along with the rest of the house.

Report a concern   May 28, 2020 — Rated 9 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

Excellent service, a little pricey.

Report a concern   May 28, 2020 — Rated 10 out of 10 by Lyla Baginski Zerorez Phoenix
What do you like about our products and services?

From my initial contact with Zerorez to my carpet looking brand new again the entire experience was awesome. AAA+ Customer service all the way! The technician was early, knowledgeable , personable and cute too. I would highly recommend Zerorez to any and everyone. I will never call anyone else to clean my carpet or floors again.

Report a concern   May 28, 2020 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

Deon was fantastic. Very polite, friendly, explained things and did a great job on our carpet.

Report a concern   May 27, 2020 — Rated 10 out of 10 by J.J. Zerorez Phoenix
What do you like about our products and services?

Very professional and my couch looks great

Report a concern   May 27, 2020 — Rated 10 out of 10 by S.L. Zerorez Phoenix
What do you like about our products and services?

I ended up getting "the works" for my 15 year old carpet, (which is worth noting, that we never walk on the carpet with our shoes) I do have 2 Yorkies who on occasion have little accidents, but I usually stay on top of that as well.

I was so impressed right from the start, the the service rep walked in with footies and placed corner protectors on my walls to protect the paint!

I received sanitizer, and stain repellent, so I paid a little more than initially quoted.

My carpet looked awesome! Shadows of stains gone, and smelled so fresh! It dried within hours and my carpet feels great too!

Report a concern   May 27, 2020 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

Service was outstanding! The young man went above & beyond cleaning my carpet. Than Kobe you so very much,

Report a concern   May 27, 2020 — Rated 10 out of 10 by T.M. Zerorez Phoenix
What do you like about our products and services?

Used before

Report a concern   May 27, 2020 — Rated 0 out of 10 by J.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I already called in my complaint.. My little 4x5 closet should have been included with my bedroom cleaning since my bedroom isn't 200sf especially with all the furniture I have in it... So now my my closest isn't clean but my bedroom is... That's dumb... Poor customer service..

Report a concern   May 27, 2020 — Rated 10 out of 10 by B.O. Zerorez Phoenix
What do you like about our products and services?

Friendly, kind, knowledgeable technician. Promptly arrived and was done quickly. Carpets look like new. We will definitely be calling them again. Highly recommend Zerorez!

Report a concern   May 27, 2020 — Rated 10 out of 10 by K.K. Zerorez Phoenix
What do you like about our products and services?

Very nice and informed tech.

Report a concern   May 27, 2020 — Rated 3 out of 10 by M.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I specifically told the tech he was here to #1 remove spots on the carpet. None of my spots were removed. I am frustrated with my results.

Report a concern   May 27, 2020 — Rated 10 out of 10 by J.K. Zerorez Phoenix
What do you like about our products and services?

Very professional service and the tech was friendly

Report a concern   May 27, 2020 — Rated 10 out of 10 by Mandeline Ivy Zerorez Phoenix
What do you like about our products and services?

Excellent communication
Great prices
Great customer service

Report a concern   May 27, 2020 — Rated 10 out of 10 by Staci Scott Zerorez Phoenix
What do you like about our products and services?

The work is amazing! Technician Kevin was prompt and quick!

Report a concern   May 27, 2020 — Rated 10 out of 10 by Theresa Ulmer Zerorez Phoenix
What do you like about our products and services?

Andrew showed up on time and did a great job. I would highly recommend Zerorez Phoenix

Report a concern   May 27, 2020 — Rated 10 out of 10 by Kevin Henschel Zerorez Phoenix
What do you like about our products and services?

The Technician was Friendly and took the time to explain the process to me. He even let me know that I had some termite damage in one of my rooms which I already knew but still it was great that he told me. The price was what I agreed to online when I set up the appointment.

He also let my know about some other services that Zerorez offers. I used Zerorez be cause Johnjay from the Johnjay and Rich show uses them on a weekly because of there dog rescue.

Report a concern   May 27, 2020 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

Excellent cleaning job

Report a concern   May 27, 2020 — Rated 10 out of 10 by Nan Wright Zerorez Phoenix
What do you like about our products and services?

Very professional. On time, did a great job and technician was very friendly and also professional.

Report a concern   May 27, 2020 — Rated 10 out of 10 by Katura Salinas Zerorez Phoenix
What do you like about our products and services?

Very professional and always leaves my carpet looking good!


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