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based on 86441 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like that Zerorez doesn’t use chemicals. It was very easy to schedule my appointment over the phone and the person I spoke with didn’t aggressively try to sell me additional add-on services. She mentioned what was available and answered my questions. The person who came to my house was there on-time, he was polite, asked me several times if I had questions. He was professional and courteous.
I’ve had Chris Stevenson clean my carpet twice now! They do a great job, very detailed and show up on time! I don’t use any other company!!!
The carpet feels so clean. The service is excellent. And the employees are very professional. I'm happy every time with their service.
Customer service was awesome and your product and equipment are top of the line!
I like that you don't use chemicals. The service tech Chris was very friendly and professional and quick!
The tech was awesome and paid attention to detail. Very friendly.
My scheduler was informative and efficient.
My technician was very courteous, competent, and conscientious.
The carpet looks clean, dried quickly, and appears ready to be tested by my six grandkids.
Technician was awesome, super knowledgeable and professional.
Great service!
The people are always friendly, professional, informative.
Professional, informative, polite, and friendly. The job was completed neatly and in a timely manor. We plan to request Brandon again.
The service man checked to see if he could clean our non cermacic tile could be cleaned with his system. It couldn't but he did a very good job on the carpet.
Friendly service
Good cleaning product
Josh George was so friendly and did a fantastic job. His service with Zerorez is the main reason we are repeat customers ! Thanks Zerorez !
Friendly, polite technicians. Ease of making an appointment. On time arrival of technician. Excellent job of cleaning carpet! I will continue to use them as my only carpet cleaner!
Good quality carpet cleaning
Very good customer service . Carpet tech listened talk to us about the situation and let us know that he was going to take care of as much as possible as he could
Excellent service
Our carpets turned out great. The tech was friendly, efficient, and knowledgeable. I definitely will tell my friends and family about the service. Thank you!
No chemicals used in cleaning process.
Our technician was very courteous and knowledgeable. He walked us through everything and made things easy to understand. I was absolutely stunned that the carpet wasn’t left to feel crunchy and it dried fairly quickly.
Service was great! Very friendly and professional associate that cleaned our carpets.
Having heard my real concerns about the very bad dog urine in the carpet about to be cleaned the technician should have told me at that time about the "real deep service" you provide. That came after he was finished with his term of the normal service he had just done.
I feel like, sure another service call now for a job that could have been right to begin with.
VERY GOOD JOB
I like Paul he does a really good job I ask for him because his job is so much better than any one else
Plus he is kind and pleasant.
Great job Paul
I have been having zero Rez for many years I like the water application because your floors stays clean for a long time and it is a good value.
Tech did a great job!
When we initially had carpets cleaned a lot was missed and we called in and they sent someone out a couple days later. Cleaning whole house carpets should not take an hour especially for $320. When you hire cleaners for this they are there for a few hours. The initial carpet cleaner complained from the moment he got here about overworked and how hot it was. The second carpet cleaner was a lot nicer and was very thorough. My biggest complaint is why don’t they wear booties . My freshly cleaned carpets and his dirty shoes . Ugh This was so frustrating. I am not sure this was worth it . I was really expecting a different level of service and carpet cleaning. I could have had my guy I use for $150 come and do it and not be inconvenienced with multiple visits.
No residue cleaning
Julio was great, he walked us through expectations prior to service and also explained what he found after. I appreciate the few minutes he spent to explain things to me.
All advertising I had heard was correct! No hidden add ons or surprises! Very pleased the way our carpets came out!!!