Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84639 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 27, 2020 — Rated 10 out of 10 by Katura Salinas Zerorez Phoenix
What do you like about our products and services?

Very professional and always leaves my carpet looking good!

Report a concern   May 27, 2020 — Rated 10 out of 10 by C.W. Zerorez Phoenix
What do you like about our products and services?

I always love the results we get from zerorez. Customers for life!

Report a concern   May 27, 2020 — Rated 10 out of 10 by Sean Richardson Zerorez Phoenix
What do you like about our products and services?

Our tech was great! He was on time, knowledgeable, and got the job done.

Report a concern   May 27, 2020 — Rated 10 out of 10 by L.D. Zerorez Phoenix
What do you like about our products and services?

A job well done and a very kind technician

Report a concern   May 26, 2020 — Rated 10 out of 10 by D.D.T. Zerorez Phoenix
What do you like about our products and services?

Everything

Report a concern   May 26, 2020 — Rated 10 out of 10 by P.N. Zerorez Phoenix
What do you like about our products and services?

Your technician, Jeff, was very knowledgeable in determining which upholstery furniture could be cleaned. I am very pleased with the cleaning results of my carpets, area rugs and upholstery.

Report a concern   May 26, 2020 — Rated 10 out of 10 by Kerrie Mallory-Thompson Zerorez Phoenix
What do you like about our products and services?

Great customer service and AMAZING results!

Report a concern   May 26, 2020 — Rated 10 out of 10 by Heather Scarnato Zerorez Phoenix
What do you like about our products and services?

I just Adopted a dog on leap day. He had a few accidents during house training. My carpet now looks as good as new. The technician was professional, respectful and thorough. I HIGHLY recommend!! Thank You!!

Report a concern   May 26, 2020 — Rated 10 out of 10 by L.G. Zerorez Phoenix
What do you like about our products and services?

The process was fast and clean. There was no smell.

Report a concern   May 26, 2020 — Rated 10 out of 10 by T.J. Zerorez Phoenix
What do you like about our products and services?

Got everything clean with no residue.

Report a concern   May 26, 2020 — Rated 10 out of 10 by Brandie Olson Zerorez Phoenix
What do you like about our products and services?

Very professional staff from start to finish. Our serviceman took the extra time to protect furniture and corners. He got every inch of open floor space he could. He was awesome. I would definitely recommend Zerorez.

Report a concern   May 26, 2020 — Rated 5 out of 10 by R.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The first time it was as promised in the ad. This last time it took forever to dry and was super “crispy” but it did look clean. So I’ll use you guys again I’ll just mention the prior experience to the new crew.

Report a concern   May 25, 2020 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

Excellent service

Report a concern   May 25, 2020 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

From my initial call, everyone was amazing, very professional. Our technician Trey was amazing and so nice. PS...the pre treat deodorizer smelled so good!

Report a concern   May 25, 2020 — Rated 10 out of 10 by Jill Morin Zerorez Phoenix
What do you like about our products and services?

Forget the rest. Zerorez os the best. I don't use anyone else

Report a concern   May 25, 2020 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

Great service - Chad O did a fabulous job on my area rugs!

Report a concern   May 25, 2020 — Rated 1 out of 10 by K.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I waited a few days to see if the smell would dissipate, but it did not. We spent a lot of money to have our carpets cleaned and my son’s room smells worse than it did before. It smells like wet dog. We did everything to try to get rid of the smell, opened the window, turned on the fan, etc. Very disappointed. We would like someone to come back out and remedy this.

Report a concern   May 25, 2020 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

The tech was very nice and quick.

Report a concern   May 25, 2020 — Rated 10 out of 10 by A.A. Zerorez Phoenix
What do you like about our products and services?

Our technician was amazing!!!

Report a concern   May 25, 2020 — Rated 2 out of 10 by G.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I had very soft carpet before it was cleaned and now it’s crusty

Report a concern   May 25, 2020 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

The only suggestion I have would be to show the home owner the dirty water being pulled out. It would be nice to see how much is being cleaned.

Report a concern   May 25, 2020 — Rated 10 out of 10 by Nancy Anderson Zerorez Phoenix
What do you like about our products and services?

The technician was on time, very professional and nice. He was very knowledgeable and explained everything. He had me point out any areas of concern and treated those first. He was able to get out the ketchup on spilled on the carpet...oh joy. The best thing is my whole house smells great and my carpets don't crunch. I recommend my tech he was so thorough.

Report a concern   May 24, 2020 — Rated 10 out of 10 by N.R. Zerorez Phoenix
What do you like about our products and services?

Good job. Well done. Nice results.

Report a concern   May 24, 2020 — Rated 10 out of 10 by H.S. Zerorez Phoenix
What do you like about our products and services?

Jeff was very professional and nice. He was super-thorough and did not speed through the process. My car hasn't looked this good since I bought it and my carpets and tile are like new. Thank you Jeff for reminding me why I used to use Zerorez in my prior houses and why I will be a repeat customer from here on out!

Report a concern   May 24, 2020 — Rated 10 out of 10 by Nancy Bowdren Zerorez Phoenix
What do you like about our products and services?

Very good service from Dion. The rugs look great. Thank you. Nancy and Bill

Report a concern   May 24, 2020 — Rated 7 out of 10 by K.R. Zerorez Phoenix
What could we do to improve?

The tech was great, professional and detailed oriented. The act of scheduling an appointment was frustrating. I had 4 different names I was dealing with. Tried to call Patty back, got someone else, then two more after that. Seemed very sloppy

Report a concern   May 24, 2020 — Rated 5 out of 10 by S.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technician was on time however less than 15 minutes into the job he hit the water supply behind the toilet causing it to burst. Damage was done wherein a plumber was needed to repair the pipe along with a water remediation company was brought in as there was water damage behind the walls. This resulted in baseboards being removed from a freshly painted home (ready to go on the market) and fans/dehumidifiers having to be placed in the home for a minimum of 48 hours. After that, new baseboards will have to be installed and repainted. Not to mention... during the tile cleaning, the technician put protectors on the corners of the rooms however I had to call back in the painter to touch up the corners where the technician's cleaning hose caused damage.

Report a concern   May 24, 2020 — Rated 10 out of 10 by Wendy Vaillancourt Zerorez Phoenix
What do you like about our products and services?

I am very happy with the results of my recent carpet cleaning. Joshua was very informative and professional throughout the cleaning process. He was able to remove stains other companies had charged me extra for, and still had not remove them completely. I would highly recommend zero Rez and Joshua to anyone.

Report a concern   May 24, 2020 — Rated 10 out of 10 by Kimberly Lange Zerorez Phoenix
What do you like about our products and services?

Zerorez runs a very professional business. Appointment setup is professional, the notification process prior to the driver arriving is good, and your carpet cleaners are very professional. The carpets are not crunchy after they dry - there is no left over residue.

Report a concern   May 24, 2020 — Rated 10 out of 10 by Heidi Lugo Zerorez Phoenix
What do you like about our products and services?

Love it highly recommended Technician Abraham P. Was awesome explained everything about what he was going to do very personal vert kind well call again for my next service.


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