Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85109 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 11, 2025 — Rated 10 out of 10 by T.M. Zerorez Phoenix
What do you like about our products and services?

I usually do not do reviews. Please do not post my information on any social media.
Service and quality were great.

Report a concern   June 11, 2025 — Rated 0 out of 10 by E.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We had a few pet stains. The night after we had the carpet cleaned we noticed that their were still many urine spots that did not come up. That was unfortunate.

Report a concern   June 11, 2025 — Rated 10 out of 10 by Karen Nelson Zerorez Phoenix
What do you like about our products and services?

You guys are The Best! Luis cleaned all of my floors and carpeting throughout my house and cleaned my living room furniture. Everything looks spectacular! My floors have never looked and felt this good. My feet thank you! Luis is professional, knowledgeable, courteous, and friendly. This was my first time using Zerorez, and will definitely be a loyal customer. I also had you guys do my air ducts, and that was awesome too. Thanks for everything!

Report a concern   June 11, 2025 — Rated 10 out of 10 by Ede Andre Zerorez Phoenix
What do you like about our products and services?

I just want to say that the gentleman that you sent out here to do our hallway floors in our storage facility, did a great job. He was on time at 5 AM, friendly and did the job great and in a timely manner. I was told it would take 4 hours. He did it in 1 hour and 50 minutes. He got the job done before our facility gates opened. The floors look wonderful. If we need your services again I will definitely call you.

Report a concern   June 11, 2025 — Rated 7 out of 10 by J.W. Zerorez Phoenix
What could we do to improve?

Send more than one person to clean.It took him so long.

Report a concern   June 11, 2025 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

I have used Zerorez several times between my own home and homes I take care of. I have always had a smooth, wonderful experience. Very professional and helpful with each visit.

Report a concern   June 11, 2025 — Rated 10 out of 10 by A.K. Zerorez Phoenix
What do you like about our products and services?

They work. Friendly service.

Report a concern   June 11, 2025 — Rated 10 out of 10 by R.W. Zerorez Phoenix
What do you like about our products and services?

The technician was quick and helpful, service was performed on time. The carpet and room smells so much better.

Report a concern   June 11, 2025 — Rated 10 out of 10 by Kayla Treon Zerorez Phoenix
What do you like about our products and services?

Service was both quick and thorough.

Report a concern   June 11, 2025 — Rated 0 out of 10 by E.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Originally we’re supposed to be there between 8 and 10. I had to reach out at 10 because I hadn’t heard anything. Then told me it would be at 11. Then called again and said 12 for sure. Then the tech called me around 1230 and ended up showing up around 130. The reason both reps gave was he got held up on another job that was supposed to be just a quote but ending up actually getting service done. Completely ridiculous and unprofessional. What is the point of having an appointment. I would like a refund. I will not be using zerorez again after this experience. There are too many other companies and I don’t believe they’d handle things the same way.

Report a concern   June 10, 2025 — Rated 10 out of 10 by Kristy & Tim Allen Zerorez Phoenix
What do you like about our products and services?

The Tech were very friendly and answered all of my questions. Would recommend zeroes to anyone in need of their air ducts cleaned.

Report a concern   June 10, 2025 — Rated 10 out of 10 by pamela valdez Zerorez Phoenix
What do you like about our products and services?

the service person was pleasant and efficient and knowledgeable. The product is does not leave a hard surface after the cleaning and it does not smell like chemicals

Report a concern   June 10, 2025 — Rated 10 out of 10 by Sheryle West Zerorez Phoenix
What do you like about our products and services?

I like that you are not pouring soap into my carpet, where it will attract everything in the environment into my carpet. My carpet will be cleaner longer because of Zerorez .

The service was timely, friendly , and capable. Great technician and great service at a great price.

Report a concern   June 10, 2025 — Rated 10 out of 10 by Angelina Sanchez Zerorez Phoenix
What do you like about our products and services?

Every time our offices need the area rugs and carpet cleaned, Zerorez has always provided quick schedule dates, fast/quality service and they are very reliable. Their communication is impeccable! We highly recommend Zerorez services!

Report a concern   June 10, 2025 — Rated 10 out of 10 by Michelle Paganelli Zerorez Phoenix
What do you like about our products and services?

Did a great job

Report a concern   June 10, 2025 — Rated 10 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

The technician did an excellent job! My carpets look amazing and feel great!

Report a concern   June 10, 2025 — Rated 10 out of 10 by Lucy Hullinger Zerorez Phoenix
What do you like about our products and services?

I have used Zerorez exclusively for the past few years, to clean my carpets. With my most recent experience with Zerorez I have come to realize that you really don't know a company well, until you have had to complain and learn what real customer service is. I went from very unhappy with results and cost, to 100% satisfied. They listened to what I said, researched things on their end, and returned within a day to make things right. I will continue to use them because it seems to me that they truly care about their customers. Thank you Zerorez, for a job well done.

Lucy H.

Report a concern   June 9, 2025 — Rated 5 out of 10 by C.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

You haven’t explained any rationale for two “extra” fees.

Report a concern   June 9, 2025 — Rated 10 out of 10 by Monique Newsam Zerorez Phoenix
What do you like about our products and services?

Very Professional

Report a concern   June 9, 2025 — Rated 8 out of 10 by M.L. Zerorez Phoenix
What could we do to improve?

I was told pink in particular is difficult to get out. It’s true. There has been be a better way. Other side great service and reasonable pricing.

Report a concern   June 9, 2025 — Rated 10 out of 10 by A.S. Zerorez Phoenix
What do you like about our products and services?

Quick and great service!

Report a concern   June 9, 2025 — Rated 10 out of 10 by S.K. Zerorez Phoenix
What do you like about our products and services?

My service tech was professional, knowledgeable and did a great job with my carpet.
My thanks to him!

Report a concern   June 9, 2025 — Rated 10 out of 10 by Allison DuBois Zerorez Phoenix
What do you like about our products and services?

My floors look amazing! Our technician worked so hard and was so polite!

Report a concern   June 9, 2025 — Rated 10 out of 10 by Charmaine Heath Zerorez Phoenix
What do you like about our products and services?

He was so professional

Report a concern   June 9, 2025 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

Great communication. Professional cleaner who explained the process, dry time, etc.
Thanks!

Report a concern   June 9, 2025 — Rated 10 out of 10 by Scott Gordon Zerorez Phoenix
What do you like about our products and services?

amazing company with amazing workers ... without a doubt a great operation and for sure will use them again soon

Report a concern   June 8, 2025 — Rated 10 out of 10 by D.T. Zerorez Phoenix
What do you like about our products and services?

Your Tech was great. He was very detail oriented, and he made our 23-year-old carpet look new again. The tile also looks great.

Report a concern   June 8, 2025 — Rated 10 out of 10 by Leilani Nissen Zerorez Phoenix
What do you like about our products and services?

The job is completed quickly and professionally.

Report a concern   June 8, 2025 — Rated 10 out of 10 by D.P. Zerorez Phoenix
What do you like about our products and services?

First time using the service and my tile floors look and feel very clean. I also had an area rug cleaned that looks a lot cleaner as well!
The technician was very thorough when cleaning all the areas being cleaned.

Report a concern   June 8, 2025 — Rated 10 out of 10 by I.K. Zerorez Phoenix
What do you like about our products and services?

They are very clean and efficient.


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