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based on 84378 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was very satisfied. He did a great job! His customer service he was on time. I would definitely use them again
Great job and service!!
No residue and carpet drys very fast.
Great service. Good prices. Arrived on time and finished quickly. Great attitude.
I have used Zerorez multiple times and they always do a great job
Excellent product! Floors look amazing! Professional, knowledgeable, friendly, hard working techs .. thank you!
An dirty area reappeared in a couple days.
On time, professional technician
Fragrance free, rugs are not stiff and soapy, clean carpets!
No chemicals
I got the urine odor treatment for my carpet but unfortunately now I have marks on my carpet from when the fluid was poured.i was thinking that maybe it would be a sprayer since I feel that would be more effective with coverage, but all I saw was the technician pouring liquid on the floor and then sucking it back up with the vacuum. My carpet also still smells, but that just may be my padding going bad. I see the marks from the liquid being poured and it's a bit crunchy. I sent a text about this problem a few days ago but I never received a response.
Your service is awesome ‼️ pre treating traffic patterns and heavy wear areas is great . Your technicians are friendly and polite. And the after product does not leave a residue.
The service was great—on time, professional and done carefully. Price was good as well.
I have allergic reactions to chemicals and your products are effective and efficacious thus enabling me to tolerate well the cleaning process well. Combined with the agent's professional and cordial demeanor, my overall experience with your company was excellent
Mhh
Great quality service @ a fair price. I will definitely use Zerorez again.
Easy to schedule and arrived during the window quoted.
Great communication from the guys on what they were going to do before hand. Nice gentlemen. They did a thorough job.
Jacob did a wonderful, everything was spotless when he was done! Love it!
I have never had such a pleasant experience. Eric is awesome. Great job on the carpet and area rugs. At the last moment I asked if he could do our granite counter tops. He said no problem and even volunteered to help clearing the counter tops. He KNOWS what he is doing and very knowledge. First 10 I have ever given. I highly recommend Eric and this company. They are in my list of GO to companies and my list is not long..
Very disappointed with the results. Had to have them come back and redo some areas. I have used them in the past with great results… but not this time. Our carpet is only one years old and not dirty at all, mostly traffic areas. Don’t think I will use them again. Also charged us for an oversized bedroom, which still had all the furniture in it, not happy about that, when the living room was less than 200 sq ft.
Does an excellent job of cleaning my carpets
Your employees were nice guys but, they were sloppy & careless. Not the "Professionals" I expected from Zerorez. Eventhough the cost was Substantially Higher, I chose to use your service over Stanley Steemer because years ago, I'd used Zerorez to clean my carpet, and at the time, I was impressed w/ the quality of work. Based on this experience, I will Not be having anything else cleaned by Zerorez in the future. You charge a Premium Price so, I expect a Premium Service. That Wasn't what I got! I was Not impressed by your technicians lack of quality in the work & service provided. I was thoroughly disappointed by their lack of Any attempt to clean up afterward... debris was left on furniture & the floor, and a fine dust(dirt), was left on the walls & ceiling near the air ducts because they didn't make sure there was a tight seal each time they moved from vent to vent, around the house. Also, there is NO POSSIBLE WAY that a little, 4" "whip" at the end of the air hose, and the limited air pressure used, is very effective at all in cleaning the ducts effectively or completely!
As far as add-on services??? After All This, Why Would I Pay You ANY More Money To Do (or Not Do), Anything Else? Nope, Not Happening!!!
Honestly, I SHOULD HAVE CANCELED the service COMPLETELY as soon as one of the technicians said he wanted to "cut a hole in my air handler"... "because it would ensure the best suction".
Did a great job cleaning my bedroom carpet!!!!
No chemicals an cleans great
Nice polite technician. We had an area rug cleaned, and the edges curled a bit, and center rippled. Too much water? It is cleaner and looks refreshed,but a bit of a tripping hazard.
Seems to do what we wNt
Everything! Less chemicals, great results.
Great staff.
Miguel is a specials human being and an asset to you company. He was exceptionally professional, knowledgeable and courteous. The service was outstanding.
I am so impressed with how clean my carpets became with no chemical oder. The Zerorez technician that came out was extremely professional and genuine and took the time to explain the science behind the process and the special water used in the process. I am a big fan of Zerorez and will definitely be a repeat customer.