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based on 84378 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I enjoyed the ease of scheduling. I think the price is competitive. Your technician was wonderful. The quality of the job was good.
Simple to schedule
Paul, the tech you sent out did an absolutely wonderful job and was able to get the main traffic area clean. You're very lucky to have Paul as he knows what he's doing and very professional.
On time friendly and really applied care to the job
The service from start to finish was fantastic. The carpet came out beautiful - very clean. All the spots I didn’t expect to come out, did. I intend to use them exclusively to continue to keep my carpets clean.
The carpet on the stairs was very very wet compared to the other rooms that were treated. Once the stairs finally dried, the carpet was crunchy and now a week later it’s completely matted down and looks worse than before we attempted to have it clean. We did call back and accept the offer of a free session on the stairs but I requested a new technician. However, the same technician showed up so we canceled it all and do not wish to use Zerorez again.
Arrived on time and did a great job,
your product seems fine, but I particularly like the guys who did the service. They were friendly and fast and seemed to know what they were doing
The service staff is very professional, kind, and do an awesome job. Ease of scheduling and quick response. Appreciate the call ahead telling me approximate arrival time.
My carpet looks really good. Thanks. Your service guy Jeff did an amazing job.
Always very professional and friendly.
Excellent stain removal and cleaning .
Also the cleaning crew is knowledgeable about what they can clean so nothing gets ruined. Clean, fast and nice crews.
My carpets are beautiful following the cleaning. The 2 young men were friendly, professional, and a pleasure to have in my home. Thank you and I would highly recommend Zero Rez.
The cleaning process that doesn’t leave a residue in the carpets.
Jacob did a great job on our carpets. Need to change your policy on cash payments so customers can overpay WITH CASH ONLY your fees and include tips for the service.
Technicians were great!
Punctual and completed the work as needed. They went to town on a very dirty section of tile, calling in reinforcements (machines and people) and got it done well. Carpet portions look good too.
You did a good, thorough job and the person who cleaned my carpet was thorough, friendly and professional.
Good service , very helpful , nice customer service
Great experience!
We have spent SO much money with your company and instead of being treated like a valued repeat customer, we continue to be victims of the upsell. Additionally, the quality of the cleaning has steadily declined. We paid a staggering $25 for each “stain” as it was “not possible” to remove with a standard cleaning. None of those spots were completely removed and one looks worse than it started. It is for these reasons we have committed not to use Zerorez in the future.
Best carpet cleaning we’ve had!
Amazing service! I wasn’t feeling very well but the service was amazing, fast, efficient and very professional. I will definitely use the company again.
Master bedroom area left in carpet 24x24 square looks dirty or like solution stained it
The finished process... clean, dry, no smell. Professional service
We had great customer service, attentiveness and quality out of the cleaning. I cannot be happier with the experience.
The crew (Shawn and Hammed) arrived promptly and on time as scheduled.
They immediately began work and cleaned the floors very well. They were courteous and professional throughout the entire process.
The technician was very good. I like your product as it is not very wet and is not soapy.
It’s an expensive wet vacuum, not a true stain cleaning.
No stains ever come out (small coffee spots, for instance) unless the tech is asked to see what they can do (without having to pay extra for other chemicals to be applied), and, even then, there’s often no result.
Zerorez always gets my carpet clean!
Job was just ok, I don’t think their water system cleans very well. I’ve gotten better results with other companies