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based on 84378 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Associates were extremely helpful and did a great job on my carpets and grout. Products were effective.
Professional, good quality, prompt
Everything! Products, the technician was extremely professional. Office staff answered my questions right away.
Reasonably priced, quick professional service
The service technicians were efficient, knowledgeable, and very friendly. My carpets look great.
The last Tech you sent us was A+++. Very professional and thorough. Will request him again.
Efficient, professional yet friendly. Carpet looks great.
I would definitely use Zerorez again.
The technician was thorough friendly
The service was great. The tech was awesome.
Technicians are on time professional and kind. Excellent quality of work. Considerate of furniture not being damaged!
No residue left on my carpet and couch. Technician was knowledgeable and efficient.
Carpet was very clean and was surprised at how clean the tiles were. Tech was very professional despite having some equipment issues.
Competent, professional, timely service.
Nice guys do the service and we are comfortable with this co now
Had my carpets cleaned yesterday (4/12). Had the traffic areas cleaned and see very little difference after service was done. Your process of the special water and leaving no residue is great, but you have to be able to get the dirt out of carpets. I went to a lot of work moving furniture to allow for the traffic areas to be cleaned and feel now that I wasted my time. I did send pictures in an email and would like for someone to come and see the carpeting to let me know if anything can be done or have my money refunded.
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Great customer service, easy to schedule
The carpet was very well cleaned and the company representative was knowledgeable, polite and very thorough.
The service is excellent. Bradley was professional, friendly and explained the whole process and left the house clean. He was respectful of my elderly Mom.
The products he used did a wonderful job of pretreating and scrubbing he carpet. It left our old carpet looking like new and refreshed. Love using Zerorez
You didn't disappoint me. Everything was great. Bradley did a wonderful job. However. I have a line in my grass where the hose laid in my yard. I'm not too happy about that.
Also the question you asked was if I would recommend Zerorez to others. Not how you can do better. I don't talk about floor cleaning with my friends/family. If I would recommend and was I disappointed are different issues.
I would give a 5 star for the service.
The gentleman who came out to clean our area rugs name was Bradley and he was AMAZING. Super knowledgeable and very very kind. He was fast a efficient in cleaning our space and even explained his process while he worked. He answered all the questions we had and made our rug look brand new again. our shaggy rug was looking a little bit worn, old and we have dogs so it had dog hair and other fuzz all over it, when he was done I couldn't find a single piece of dog hair and the color was brought back to life. It also smelled amazing! I will recommend Zerorez and Bradley to everyone I know! Thank you Zerorez!
Always dependable and explain what can and can’t be done. The gentleman who cleaned our carpet this past week did an excellent job.
First off, it’s the people—Mario and his associate were courteous, polite, and respectful while working on our property.
Second, the service was amazing! Eleven years of wear and tear were completely cleaned away.
Third, the water—I even bought some for personal use around the house and for cleaning my kids' hockey gear. It really works!
He did an amazing job!
On time, friendly professional, respectful, good quality for a reasonable price. I've used zero Rez a couple times before. I am never disappointed. I would recommend them any time.
Mathew S was a first class professional. Excellent work…you have a winner in Mathew. I would always use Zerorez if Mathew was the Tech.
first of all I can't compliment enough the excellent service I received from Michelle; from the moment she called to confirm she was on her way she was professional, personable and extremely competent at her job. Zerorez is an excellent product, however, it can only be fully realized and appreciated with someone like Michelle who delivers excellent service. I've already told neighbors about my experience and I look forward to having Zerorez & Michelle in the future.
I thought the pricing was a little high especially when you consider that the office and guest bedroom were minimal in size. Almost felt like a little bait and switch took place at our expense.
It is quick and easy to get an appointment and the tech was in and out quickly. The tech was very friendly and worked hard to get my carpets sparkling! And they don’t stand around and try to upsell like some of the others.
Top quality and knowledgeable, friendly personnel.