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based on 85109 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets look terrible. Parts of my husband‘s office don’t look like they were even touched. I’d pulled some furnishings out so that the technician could clean behind them with the understanding that I would put them back in place and he could finish the job, and he packed up without telling me so there are spots in the middle of the room that were untouched.
Listen to my concerns about spots
I am so happy with Zerorez. Our tile, carpet, and couch were cleaned and look amazing. I'm blown away! Thank you!
Quality products, efficient and personable employees.
We like the way the carpet is when you're finished. We also like that there isn't a lot that needs to be done on our part.
No residue on carpets
They are fast, friendly, and educational.
Very thorough and professional
Efficient and makes sure the job is done right, not like Stanley Steamers they could not get some foot stains out. But Zerorez got the job done.
We've Bern ZeroRez customers for more than 20 years and still have the carpet installed in 1997! We credit twice yearly cleanings by your company. Jeff, the technician who came to our home this time, did an especially excellent job. Our carpets look and feel brand new! We look forward to having Jeff back to our home, again. Thank you, Jeff!!
service the technicians were outstanding
I like that you used to have a roller or rake type thing for the carpet but the tech said it broke so he didn’t use it so parts of the carpet felt crunchy. Also, it was my first time using your tile service in my walk in shower and the walls weren’t cleaned??? I wasn’t happy this time.
The customer service from the two gentleman that came out was wonderful
Technician did an amazing job. Carpets look great. Je did a great job.
So far, so good.
Clean cleaning solution and friendly tech
Team was on-time, completed the cleaning quickly and did a great job
Great work!
I was very dissapointed in my technician and his attitude towards my no shoes request in house ,i understood no shoes while cleaning carperts due to fall hazard but this is not my first time using zero rez and all the other techs had no issue and was very nice no attitude when i asked no shoes they put everything near the front door before starting to minamize in and out with shoes this guy acted like who cares and stomped in and out multiple times and even put a hole in wall on stairs and never said a word to me about it ! WOW I have to say ill probobly never use them again or refer to any one .
Very efficient and friendly
I decided to add on the 4 exhaust vents in my house to the job with the expectation that the dust on the blades and in the housing would be cleaned. When actually the only things cleaned was exterior of the housing and the transformer. That was $240.00 that I should not have spent. Extremely disappointed and will not make that mistake again.
On the cleaning of our carpeted stairs the gentleman was agitated that the team that did the AC system vent cleaning did not clean the carpets while they were here. Unfortunately, we received more excuses than performance on the carpet cleaning. The lower stairs were cleaned while the upper stair section is still dirty. I guess it's time to pull out the Woolite and clean it myself.
Finally, with the amount I was charged I was rather surprised that your POS system actually contained a tip screen. My tip would be that field reps focus more on the job instead of excuses to cover their performance.
Joshua was great! The products are great for my custom furniture. The service is top notch!
I like that Zerorez is safe for pets. Always satisfied with the results.
They really clean the floor without mess
They tried to charge us extra to clean our closet carpet. We never paid anything extra to clean the carpet in any of our closets before. I refused to pay for it and at the end they clean the closets without us paying anything extra.
Very satisfied with the cleaning service and quick response.
My tech was excellent! Definitely should be considered a valuable employee!
Everything went well
Daniel did a great job cleaning my carpets. He was very helpful, friendly and professional.
Prompt, thorough and completely clean!