Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86439 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 31, 2020 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

The technician was courteous, informative and extremely thorough.

Report a concern   August 31, 2020 — Rated 10 out of 10 by R.U. Zerorez Phoenix
What do you like about our products and services?

They show up on time.

Report a concern   August 31, 2020 — Rated 3 out of 10 by E.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Spots still present

Report a concern   August 30, 2020 — Rated 10 out of 10 by Valerie Ewen Zerorez Phoenix
What do you like about our products and services?

Chad did a great job. Zerorex has good prices & prompt scheduling. Chad showed up on time & did a great job

Report a concern   August 30, 2020 — Rated 6 out of 10 by K.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

V ery happy with my service.

Report a concern   August 30, 2020 — Rated 10 out of 10 by F.G. Zerorez Phoenix
What do you like about our products and services?

My technician was super nice & not pushy about anything. He had some good suggestions for me.

Report a concern   August 30, 2020 — Rated 10 out of 10 by Bill Covault Zerorez Phoenix
What do you like about our products and services?

They always do a great job, professional, clean and the carpets look amazing when they dry

Report a concern   August 30, 2020 — Rated 10 out of 10 by H.C. Zerorez Phoenix
What do you like about our products and services?

all good

Report a concern   August 30, 2020 — Rated 10 out of 10 by Rebecca Smith Zerorez Phoenix
What do you like about our products and services?

Technician was very thorough and our carpet looks great! Love that it is soap free, which is so much better for the carpet long term!!

Report a concern   August 30, 2020 — Rated 10 out of 10 by A.N. Zerorez Phoenix
What do you like about our products and services?

Trayvon was timely, professional, and brought our carpet back to life. Thanks for the great service!

Report a concern   August 30, 2020 — Rated 10 out of 10 by Monique Quintana Zerorez Phoenix
What do you like about our products and services?

So happy that the technician was able to get out all my stains! He did an amazing job

Report a concern   August 30, 2020 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

Carpets are clean, no residue or crispy feeling, fast dry time, courteous technicians.

Report a concern   August 30, 2020 — Rated 10 out of 10 by C.Z. Zerorez Phoenix
What do you like about our products and services?

Carpets never looked so good! Thank you Paul!

Report a concern   August 30, 2020 — Rated 10 out of 10 by Lee Hammond Zerorez Phoenix
What do you like about our products and services?

I enjoyed every aspect from start to finish!

Report a concern   August 30, 2020 — Rated 10 out of 10 by N.J. Zerorez Phoenix
What do you like about our products and services?

Scheduling was easy and the carpets stay clean.

Report a concern   August 30, 2020 — Rated 0 out of 10 by M.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I spent $150 extra to get pet treatment done to my carpet and there are still Last name removed areas were you can smell pet urine without being near the carpet. The carpet still smells like pet urine and has a dirty or “crunchy” feeling in some areas even after being vacuumed once it was dry. We even gave the house extra time to dry hoping the smell would be reduced once the carpet dried but it smells the same as before getting the carpet cleaned.
The house is currently vacant so no possibility of it happening after the carpets were cleaned.
Extremely disappointed for spending nearly $500 to have my carpets cleaned and it feels and smells the same. Complete waste of money in my opinion which I really could’ve used elsewhere.

Report a concern   August 30, 2020 — Rated 10 out of 10 by Cathy Johnson Zerorez Phoenix
What do you like about our products and services?

Excellent service and friendly! Tbey cleaned all carpets and tiled floors! Plus apon our request cleaned the garage floor and sealec it! We can feel tge clean difference!! ZEROREZ IS THE ONLY PLACE WE WILL CALL IN THE FUTURE!

Report a concern   August 30, 2020 — Rated 10 out of 10 by M.T.J.M. Zerorez Phoenix
What do you like about our products and services?

Fast service, on our schedule, with great results.

Report a concern   August 30, 2020 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

My carpet is left mice and soft!

Report a concern   August 30, 2020 — Rated 8 out of 10 by H.B. Zerorez Phoenix
What could we do to improve?

The added cost for the chemical treatment of pet stain areas is far too much!

Your media commercials are ambiguous in that they do not clearly state all the added costs for '3 rooms of carpet cleaning'.

The tech who serviced our home was pleasant, efficient, and professional. We appreciated his work.

Report a concern   August 30, 2020 — Rated 10 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

Arrived on time and the Tech was very polite and knowledgeable about the work that was to be preformed. 10 out of 10 to Terry H.

Report a concern   August 30, 2020 — Rated 10 out of 10 by S.E. Zerorez Phoenix
What do you like about our products and services?

Good service and good quality

Report a concern   August 30, 2020 — Rated 10 out of 10 by Danette Earnest Zerorez Phoenix
What do you like about our products and services?

Great service from Courteous technicians and chemical free products

Report a concern   August 30, 2020 — Rated 7 out of 10 by H.M. Zerorez Phoenix
What could we do to improve?

I explained what I wanted cleaned on the phone for the quote including my landing and an additional charge was Added when the tech arrived. The carpet was still slightly crunchy after the cleaning.

Report a concern   August 30, 2020 — Rated 10 out of 10 by A.R. Zerorez Phoenix
What do you like about our products and services?

Great employees.

Report a concern   August 30, 2020 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

They removed all the smells from years of pets and children!

Report a concern   August 29, 2020 — Rated 10 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

1st time user. Now, I’m hooked and will definitely use again and promote this company.

Report a concern   August 29, 2020 — Rated 10 out of 10 by Rachel Peterson Zerorez Phoenix
What do you like about our products and services?

Very thorough and professional. We appreciated during this time with the pandemic that he was wearing a mask. We also liked that he wore booties and even gave us some to use. And we were so happy to have some stains come out that we weren’t sure would ever come out! Based on his recommendation we also did a couple rooms of extra protection since it’s heavy foot traffic and we have pets. We will definitely use your company again, thank you so much!

Report a concern   August 29, 2020 — Rated 2 out of 10 by C.Y. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I thought a lot of our stains would come out in the carpet and they didn’t , i went over it with my personal steam cleaner and stains came out with a little scrubbing . Customer service was great the men that came were very nice but I wish the stains would have came out with the money I spent :/

Report a concern   August 29, 2020 — Rated 9 out of 10 by J.A. Zerorez Phoenix
What do you like about our products and services?

Good work, straight to the point


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