Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86439 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 1, 2020 — Rated 10 out of 10 by P.C. Zerorez Phoenix
What do you like about our products and services?

Excellent job by the technician! Very pleased with the results. Great job!

Report a concern   September 1, 2020 — Rated 10 out of 10 by Randy Picthall Zerorez Phoenix
What do you like about our products and services?

Chris did a great job

Online scheduling was easy, follow up was spot on

Great company and service, many time user would never use any other Capet service

Thank

Report a concern   September 1, 2020 — Rated 4 out of 10 by G.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

You quoted approximately $190.and the total came to $382.00.

Report a concern   September 1, 2020 — Rated 10 out of 10 by G.M. Zerorez Phoenix
What do you like about our products and services?

Always have prompt efficient service. Thank You!!

Report a concern   September 1, 2020 — Rated 10 out of 10 by Brenda Olivo Zerorez Phoenix
What do you like about our products and services?

I'm excited that no chemicals are used in the cleaning. I have pets so i know they won't get any reactions. The technician was awesome he addressed all my questions and was very knowledgeable.

Report a concern   September 1, 2020 — Rated 10 out of 10 by D.P. Zerorez Phoenix
What do you like about our products and services?

The carpet looks great and the guys did a very professional job!

Report a concern   September 1, 2020 — Rated 10 out of 10 by I.B. Zerorez Phoenix
What do you like about our products and services?

They were able to get us a quick appointment answered all our questions I didn’t feel like I was being taken advantage of the guys that came out went over everything again and our carpets looked and felt sooooo different in the best way!

Report a concern   September 1, 2020 — Rated 10 out of 10 by A.A. Zerorez Phoenix
What do you like about our products and services?

The online booking was easy. Tech send me message before arriving and got here on time. He did a great job. Whole experience was good. I will be using Zerorez again and tell my family and friends about this

Report a concern   September 1, 2020 — Rated 10 out of 10 by Diane Meyers Zerorez Phoenix
What do you like about our products and services?

Drys fast no dirt left be hind

Report a concern   September 1, 2020 — Rated 10 out of 10 by Richard Portillo Zerorez Phoenix
What do you like about our products and services?

On time. Very friendly staff and super knowledgeable. Wouldn’t go with any other company. I’m zerorez for life!

Report a concern   September 1, 2020 — Rated 0 out of 10 by M.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

This is our second attempt at using your services because you come highly recommended. We used you the 1st time for couches. This last time we scheduled stairs, a pretty new 8x10 rug and Our hallway which had urine from our puppy. The service was $180. They were literally inside less than 30 min and were finished. I even tipped. They were very kind and informative They offered and we got the sealant as to “bead” up the moisture so it wouldn’t set in if she peed again. They charged $105 for all 3 areas. Now we were fine with that.. until the rug looks exactly the same and they did not even attempt to remove the single stain that is on it. The hallway seemed clean at first but my concern is when my dog peed last night it very clearly did not “bead” up! It soaked right in and my hall smells as if it was never cleaned. It literally all looks the same and my carpet is not horrible or even bad. My rug is only a couple of months old. So overall we are just not that happy for the mass expense for such small areas. The guys were nice both times though! 🤷🏻‍♀️

Report a concern   September 1, 2020 — Rated 10 out of 10 by Jeremy Corrie Zerorez Phoenix
What do you like about our products and services?

Excellent service. Easy to order the service through chat and texting and the pricing was great. I had moved out of the house so Zerorez was able to come in and do the job without me being present. They did a fantastic job on our carpets. Thank you!

Report a concern   September 1, 2020 — Rated 10 out of 10 by R.R. Zerorez Phoenix
What do you like about our products and services?

The technicians were friendly and completed the work efficiently!

Report a concern   September 1, 2020 — Rated 10 out of 10 by Bev Shivak Zerorez Phoenix
What do you like about our products and services?

I was very pleased with the competent service. I called Friday and was able to have the work done the following Monday. There was great communication back and forth both with the office and service providers which was important with not being present for the carpet cleaning appointment. I was well pleased that it worked well.

Report a concern   September 1, 2020 — Rated 5 out of 10 by K.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

There are a lot of small pieces of the grout that didn't get clean.
The corners also are still dirty.
The center of the floors are good but the corners and spots under the counter and drug are still dirty.

Report a concern   September 1, 2020 — Rated 10 out of 10 by M.E. Zerorez Phoenix
What do you like about our products and services?

Hard working people. Cleaning lasts longer. Dries faster.

Report a concern   September 1, 2020 — Rated 10 out of 10 by Heather Wagner Zerorez Phoenix
What do you like about our products and services?

Seriously clean surfaces! Great customer services...I started using Zerorez years ago and will never use anyone else again.

Report a concern   September 1, 2020 — Rated 10 out of 10 by T.P. Zerorez Phoenix
What do you like about our products and services?

Very impressed! My carpets are cleaned and they’re not crunchy! The tech was amazing and very professional!

Report a concern   September 1, 2020 — Rated 8 out of 10 by L.O. Zerorez Phoenix
What could we do to improve?

Booking the service is great! They quote quickly and are very knowledgeable. Techs are fine, quite self-assured. They do good work. They can be a bit pricy but I would hire them again ~ I wouldn't however ever hire them again to clean a Tile Shower. $300 and it looks exactly the same as before they got there! I called them back, the tech returned and assured me he'd done his job properly. - Just Not to my standards!

Report a concern   September 1, 2020 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

The carpets are nice and clean when they are done.

Report a concern   August 31, 2020 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

The products cleaned the carpet wonderfully and left a very pleasant smell. The service guys that came out were able to change my original request on the spot within minutes. Great customer service, I will be using them in the near future.

Report a concern   August 31, 2020 — Rated 10 out of 10 by N.F. Zerorez Phoenix
What do you like about our products and services?

The best carpet cleaning and service is fast!

Report a concern   August 31, 2020 — Rated 10 out of 10 by Paul Higgins Zerorez Phoenix
What do you like about our products and services?

Very Professional

Report a concern   August 31, 2020 — Rated 10 out of 10 by Becky Sherrill Zerorez Phoenix
What do you like about our products and services?

Your product is clean and scent free, and it cleans my carpets beautifully! Your tech's are
clean, punctual, always courteous, pleasant and thorough. I was so happy that Evan L. was
our tech again! He did such a great job in March for us, and he looked back at his notes from his previous cleaning. He remembered that I have serious environmental allergies and asked me before putting your hydrogen peroxide product on stains, concerned as to whether it would cause me any health problems. It is so reassuring to be able to relax and trust someone cleaning your home, that has as much concern about the quality of his work, and the well being of his clients. Thank you Evan L. for being so professional, and great at your job! I hope we see You next time!

Report a concern   August 31, 2020 — Rated 10 out of 10 by Deni Gusmano Zerorez Phoenix
What do you like about our products and services?

We STILL love Zerorez!!! The techs are friendly, on time, and they take their time to do a complete and thorough job.

Report a concern   August 31, 2020 — Rated 10 out of 10 by M.J. Zerorez Phoenix
What do you like about our products and services?

Michael/your representative who cleaned our carpets did an excellent job of explaining everything as he went about his job. Our carpets looked wonderful once he completed the work.

Thanks,

John Osmun in Mesa, Arizona

Report a concern   August 31, 2020 — Rated 10 out of 10 by Linda Matheny Zerorez Phoenix
What do you like about our products and services?

Service was great. Brandon was very punctual and through. My carpets look nice & clean.

Report a concern   August 31, 2020 — Rated 10 out of 10 by Julie Seguin Zerorez Phoenix
What do you like about our products and services?

Very responsive, professional and courteous staff, great product!! Will definitely refer others and will definitely use the product again. Thank you!

Report a concern   August 31, 2020 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

My technician was on time, spoke to me about additional options. Everything was nice and tidy when he completed.

Report a concern   August 31, 2020 — Rated 10 out of 10 by Alex Soutus Zerorez Phoenix
What do you like about our products and services?

The technician was great and had the carpets cleaned in no time. 10 out 10 and would definitely use them again.


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