Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84629 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 18, 2020 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

You were great, on time, informative, great service.

Report a concern   June 18, 2020 — Rated 8 out of 10 by J.C. Zerorez Phoenix
What could we do to improve?

Wonderful carpet cleaning. Poor tile cleaning.

Report a concern   June 18, 2020 — Rated 10 out of 10 by Debbie Hannah Zerorez Phoenix
What do you like about our products and services?

Polite and attention to detail technicians.on time and thorough

Report a concern   June 18, 2020 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

Carpets are wet saw, they dried pretty quickly

Report a concern   June 18, 2020 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

You guys showed up on tome and did a very good job

Report a concern   June 18, 2020 — Rated 8 out of 10 by D.D. Zerorez Phoenix
What could we do to improve?

The tech was very nice and professional. My carpet was in pretty good shape to start with, so I was surprised when some of the little spots didn’t come up. It was the first time I had ever had it cleaned. I like the concept of the water, but not sure how thorough it is.
Thanks!

Report a concern   June 18, 2020 — Rated 10 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

I loved how professional and respectful our Zerorez tech was. He was very understanding and informative.

Report a concern   June 18, 2020 — Rated 10 out of 10 by J.V.T. Zerorez Phoenix
What do you like about our products and services?

Your service people arrived on time, did a great job cleaning my area rug, answered all my questions professionally. This is my second time using your service and I would use you again and again.

Report a concern   June 17, 2020 — Rated 3 out of 10 by N.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

A part of the carpet was missed completely and it smelled slightly musty. The cost of the service does not match the quality of the result. I would like if someone could come get the spot that was missed.

Report a concern   June 17, 2020 — Rated 10 out of 10 by Jennifer Kennard Zerorez Phoenix
What do you like about our products and services?

The technician was professional and friendly. He was on time and allowed me to ask questions about the process. I loved the on line scheduling and payment options at the end.

The entire experience was great. The carpets look and smell clean.

Thank you

Report a concern   June 17, 2020 — Rated 10 out of 10 by Victoria Farrar Zerorez Phoenix
What do you like about our products and services?

Always on time and professional

Report a concern   June 17, 2020 — Rated 10 out of 10 by J.K. Zerorez Phoenix
What do you like about our products and services?

Great services, looks great

Report a concern   June 17, 2020 — Rated 10 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

Good service

Report a concern   June 17, 2020 — Rated 10 out of 10 by T.G. Zerorez Phoenix
What do you like about our products and services?

Efficient, knowledgeable, neat & personable employees: Joshua & Chris. Thank you! And our carpet looks great!

Report a concern   June 17, 2020 — Rated 10 out of 10 by Jan Dilley Zerorez Phoenix
What do you like about our products and services?

Peter the technician did an awesome job!

Report a concern   June 17, 2020 — Rated 3 out of 10 by S.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technician was absolutely amazing!!! The services performed were really fabulous. Unfortunately, your pricing was WAY too high, ridiculously expensive. I believe I estimated the square footage incorrect & was expecting to pay about $250.

Now that I know the correct square footage I received additional quotes from 2 of your competitors & it appears that their pricing is much much less.

Report a concern   June 17, 2020 — Rated 10 out of 10 by Jessica Senecal Zerorez Phoenix
What do you like about our products and services?

I can’t believe how clean the grout came out. It looked brand new when the technician was done. The carpets came out phenomenal as well.

Report a concern   June 17, 2020 — Rated 10 out of 10 by Kellyn Avenell Zerorez Phoenix
What do you like about our products and services?

Fast, friendly and always satisfied

Report a concern   June 17, 2020 — Rated 10 out of 10 by E.P. Zerorez Phoenix
What do you like about our products and services?

Tech was on time and very professional.

Report a concern   June 17, 2020 — Rated 10 out of 10 by Rebecca Atkinson Zerorez Phoenix
What do you like about our products and services?

Antonio was friendly and professional. He made sure all our questions were answered before beginning and he completed the rooms in a very timely manner. We loved that there wasnt a residual smell after the service was done and the carpets dried quickly. Highly recommend!

Report a concern   June 17, 2020 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

Good friendly staff.

Report a concern   June 17, 2020 — Rated 10 out of 10 by Valerie Kelleher Zerorez Phoenix
What do you like about our products and services?

Very courteous - and carpets and couch cleaned well

Report a concern   June 17, 2020 — Rated 6 out of 10 by C.U. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Pretty pushy for sales of other services. Tech was nice. Cost of services was too high.

Report a concern   June 17, 2020 — Rated 10 out of 10 by Kathy Fassio Zerorez Phoenix
What do you like about our products and services?

This was the first time using Zerorez here in Arizona. I am amazed at the transformation of my carpet and how nice it looks. The stains and dirty walking paths are now clean. The technician did such a nice job and was also very nice and polite. I was familiar with the company from using their services many times in California. I was always extremely satisfied with the service and excellent customer service and polite and courteous technicians that did a thorough and wonderful job in California and once again extremely satisfied with Zerorez here in Arizona!

Report a concern   June 17, 2020 — Rated 10 out of 10 by Bill McCance Zerorez Phoenix
What do you like about our products and services?

Rep was great....friendly...professional

Report a concern   June 16, 2020 — Rated 10 out of 10 by L.G. Zerorez Phoenix
What do you like about our products and services?

Trey did a fantastic job cleaning our carpets; they look brand new!! The carpeting dried very quickly (less than 8 hours) and there was no musty smell afterwards as we’ve experienced with other carpet cleaners. We are very satisfied with the quality of the carpet cleaning!

Report a concern   June 16, 2020 — Rated 10 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

Confirming dates and times was well done. Cleaner arrived as promised and did a great job on our carpets

Report a concern   June 16, 2020 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

On time and awesone technicians

Report a concern   June 16, 2020 — Rated 10 out of 10 by J.T. Zerorez Phoenix
What do you like about our products and services?

I love the pile lifter! Never seen anything like a!

Report a concern   June 16, 2020 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

Tech was on time and efficient. Carpets look great and I don’t have to worry about yucky chemicals.


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