What our clients think of us!

Cleaned well

I asked him to move a few bigger items to clean under them
The sofa , chair and table slide very easily on the tile. I am 66 and can do it with one hand. He said he was finished but when my husband checked he hadn't done under those areas. He said," Oh you wanted me to do those?" I had said so at the start . My husband and I moved the furniture and he brought back with the first machine but never used the second machine. when it dried the entire path from door to door was strreaked with foot prints. I had to get my steam mop out to get them up and the area was dirty. I thought I was getting a super tile cleaning. I got anything but..I forgot to add the laundry area. A whole eight tiles . Got charged an extra $20.00 for that My smallest bathroom I already paid for was only eight tiles so really did we have to do that? All in All not real impressed with the quality or service.

Great job!

Friendly and professional service.

I really like the fact that there are no chemicals and the dry time is wonderful.

Zerorez always leave my carpets super clean. Techs are always on time and professional.

My carpets are nice and clean, thank you!

Absolutely the BEST cleaning experience! The technician was very personable and efficient.

The technician "Rob" that came to my home did a great job and was very professional. He had a great work ethic and would not call the job done until everything was done to his high standards.

The technician was right on time and very nice.The floors looks great, very clean.

Price was kind of expensive was the only non positive thing.

My experience was very poor. I have used another company for our last two cleanings and they do well, but my neighbor raved about Zerorez. I researched the costs and it was about twice as expensive, but we liked the idea of no residue and marketing and the service technician told me the pet urine could be removed. We walked the house and discussed the job and he told me it would take 2 gallons to remove the pet urine spots. He never measured the hallways. I had moved furniture for him so we could get every square foot cleaned of the floor. I told him I would like him to start in one room first and move in one direction. This would allow me time to move the furniture back and allow him to do that floor where the furniture was. Again, we were doing the whole house so I couldn't make the furniture disappear nor could I put it in one place and let it be because we were doing all the rooms (except one and that was full of stuff). He said he wanted to start upstairs and then come downstairs and do it his way. I said alright cause I didn't want to cause a problem and he is the guy who has more experience than me. Well, we got near the end and he asked me to move the big furniture. I moved it, but I forgot a chair behind the front door. He sent me the bill. He charged me for 3 gallons of your stuff to remove the pet urine. We had walked the whole house and we had seen where the pet urine was. After he left, I went around and used my UV light and he didn't do the most visible spots. I also saw that he didn't clean behind the front door (the chair was there I forgot to move- a simple reminder to move it for him would have fixed that). There was a spot in another room I had asked him to get me and I would move a potted plant- (maybe 15lbs), but he didn't get me and so that area wasn't cleaned. It was after he had finished all the work and sold me on the extras that he said the the urine spots will not disappear, it's just the smell the will be removed. I didn't hire the most expensive company out there to remove the smell. I had done that with my solutions and rug doctor. That was a bait and switch. Not being open up front about what to expect. He led me on to believe the spots would disappear and we couldn't see them with UV light.

All in all, I felt taken advantage of. He saw me and saw dollar bill signs with the "add-ons." I He didn't measure the hallways, he didn't report on where he did the extraction for the pet urine. I believe only three spots got done with the urine as they took 48 hrs to dry with a fan blowing on them all the time. And there were places he didn't clean.

Thorough cleaning.
Friendly service.

Friendly service, quality customer care.

quick, painless and good results

Hi Jared A, Did another fantastic job on the carpets!!!

Thank you!

First name removed

Great job cleaning the tiled floor and the carpeted area! Getting the grout sealed, as advised by the zerorez guy was a great idea, but came out a bit too pricey. Good Results though!

My tech was very professional, friendly and courteous! He did a fabulous job on my white carpets!!! I have never had an unpleasant experience with Zerorez and I continue to recommend your company to clients, family and friends!!

very efficient product & the best part it dries pretty quick!

The technician was professional and did a fantastic job cleaning my white couches and area rugs. I'm sensitive to perfume smells and after he was finished I was very happy with the fresh smell.

Zerorez did an outstanding job on my tile and grout. Brandon did the job and he was very thorough and informative. Will call zerorez again!

I have had my carpets cleaned by 2 other companies in the past 2 years and my carpets never really looked much better once they were done. However, after having my carpets cleaned last week by Zerorez, my carpets truly look fantastic! We have very light colored carpeting, which is even on the stairs, and I am delighted at how clean it looks now!

Joe was very professional and efficient.

Good service

I was very clear upfront I would provide exact measurements and pictures in order to avoid price haggling at the start. Of course there was the annoying questioning of size and trying to up charge right off the bat.

My carpet is one year old (and high quality) and my couches are only 6 months old. This are a handful of “stains” that I knew of going in to the carpet cleaning. These stains are all from some liquid being spilled and dirt gathering. They are dirty marks and not a wine stain, or juice, or anything. My usual carpet cleaner would have no worries getting those out. Not one came out from the cleaning we received.

I looked at the time stamps and see the cleaners were at my house for 2.5 hours on a $700+ job. I don’t think they put any more effort then just running over the whole job as fast as possible.

Couch cleaning was ridiculous. There is no way they cleaned all the cushions.

Overall, it was terrible work and I will go back to Chem Dry that actually cleans.

The technician was very polite and arrived in a timely fashion. My review is low because the rug he cleaned looked no different when he left from when he arrived. He reassured me and my husband it was because of high traffic and wear. Our bathroom looked great! But the rug was my major concern and it looks the exact same.

We’ve had our carpets cleaned before and they are always rough on the surface afterward. We were extremely impressed with how much better they looked after this cleaning. Very affordable pricing as well. We plan on doing our tile soon as well.

Everything from start to finish

The tech arrived early, he was quick and efficient and was careful to treat areas that needed extra care and attention. My carpets feel great and I am so pleased to have them return.

All stays did not come out.

We had a wonderful technician who was friendly and worked hard to get our dirty carpets looking like new. We have a new puppy who has had many accidents and he got the stains and smells out of even the subfloors. Very happy customers!