Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86435 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 22, 2020 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

The whole experience and our tech Chris was great start to finish. On time, efficient. Carpets and upholstery came as clean as advertised. Everything dried very quickly from the cleaning. I highly recommend them!

Report a concern   September 22, 2020 — Rated 10 out of 10 by M.J. Zerorez Phoenix
What do you like about our products and services?

Excellent service!! I give a 5 star rating to your technician! Excellent on every level. Will use your company again & ask for him.🤙

Report a concern   September 22, 2020 — Rated 10 out of 10 by Jerry & Esmerelda Miller Zerorez Phoenix
What do you like about our products and services?

Best carpet and floor cleaning service available.

Report a concern   September 22, 2020 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

The scheduling was easy and the tech was great. He explained everything in advance then completed the work professionally and promptly.

Report a concern   September 22, 2020 — Rated 10 out of 10 by Larry Deskins Zerorez Phoenix
What do you like about our products and services?

Robert Casey is amazing! I have already recommended you to Nextdoor, my Church, and anyone else I talk to!

Report a concern   September 22, 2020 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

Matt was very professional and hard working. He was honest and answered my questions. He told me the truth.

Report a concern   September 22, 2020 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

My technician was awesome! Such a wonderful efficient experience.

Report a concern   September 22, 2020 — Rated 3 out of 10 by S.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was told the technician would be wearing a mask and booties,,,,and I thought gloves. My husband had to tell him to put his mask on properly and he never wore any booties. He gave us booties to wear until the carpet dried. No gloves either and having to sign that tablet/cell phone seems unsanitary especially having to sign twice. Once to acknowledge the work he had done and he went over recommendations for drying and another for I believe was payment. This should be contactless....just mine and my husbands thoughts.

Report a concern   September 22, 2020 — Rated 7 out of 10 by L.B. Zerorez Phoenix
What could we do to improve?

The main kitchen floor looks wonderful and the people are always courteous, I just don't like having to get on my hands and knees to "clean up" the areas by the kickplate and the doorway. I'm not sure if your equipment doesn't allow, but every time, the floor under the lip of the kitchen cabinets and some corners in the room are not clean. Also, the floor continues into the pantry. I understand maybe the pantry isn't considered part of the room, but you can see a line where it was cleaned with the door shut. If they would just open the door and do the doorway, it wouldn't show when you walk in the kitchen.

Report a concern   September 22, 2020 — Rated 0 out of 10 by L.D.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The main reason we called was to clean several spots in the master bedroom. We also had other bedrooms done. We are very pleased with the other bedrooms; carpet looks like new. However, the spots, though lighter, remain in the master bedroom.

Report a concern   September 22, 2020 — Rated 10 out of 10 by C.P. Zerorez Phoenix
What do you like about our products and services?

Environmentally safe and cleans the carpet beautifully.

Report a concern   September 22, 2020 — Rated 10 out of 10 by Shawna Brady Zerorez Phoenix
What do you like about our products and services?

My grout is immaculate! Thanks for making my floor SHINE!

Report a concern   September 22, 2020 — Rated 10 out of 10 by Dianna Shirley Zerorez Phoenix
What do you like about our products and services?

Great job... quick and well done...

Report a concern   September 22, 2020 — Rated 10 out of 10 by Donna Buckhholz Zerorez Phoenix
What do you like about our products and services?

ALWAYS VERY PROFESSIONAL. ON TIME AND PAYS ATTENTION TO NECESSARY AREA'S.

Report a concern   September 22, 2020 — Rated 10 out of 10 by I.G. Zerorez Phoenix
What do you like about our products and services?

very good

Report a concern   September 22, 2020 — Rated 9 out of 10 by C.T. Zerorez Phoenix
What do you like about our products and services?

My carpets looked like they did when I moved in the house

Report a concern   September 22, 2020 — Rated 10 out of 10 by Jean Cooper Zerorez Phoenix
What do you like about our products and services?

Looks great and clean

Report a concern   September 22, 2020 — Rated 8 out of 10 by W.J. Zerorez Phoenix
What could we do to improve?

Nothing

Report a concern   September 22, 2020 — Rated 10 out of 10 by Jim DelRae Zerorez Phoenix
What do you like about our products and services?

It transformed the carpet to new! Super efficient, easy to book and friendly professional technician.

Report a concern   September 22, 2020 — Rated 10 out of 10 by R.J. Zerorez Phoenix
What do you like about our products and services?

Professional

Report a concern   September 22, 2020 — Rated 9 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

That you don’t leave my carpets so damp and that you really get all the dirt out of my carpets.

Report a concern   September 22, 2020 — Rated 4 out of 10 by C.T.M.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I confirmed with the customer service rep PRIOR to the appointment that we would be billed for the services on a Net 30 and the technician demanded a credit card when they were done. Carpets and cubicles did not come very clean and still look dirty.

Report a concern   September 22, 2020 — Rated 10 out of 10 by N.E. Zerorez Phoenix
What do you like about our products and services?

Everything went good with the cleaning. The carpet looked great. Evan did a great job. He was very informative and friendly.

Report a concern   September 22, 2020 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

Zerorez products really get our carpet and tile clean!

Report a concern   September 22, 2020 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

CRoet looks good and stays that way for a long time!

Report a concern   September 22, 2020 — Rated 10 out of 10 by N.R. Zerorez Phoenix
What do you like about our products and services?

Evwrything

Report a concern   September 22, 2020 — Rated 10 out of 10 by K.K. Zerorez Phoenix
What do you like about our products and services?

This is the second time I've had Zerorez clean my very worn 25-year old carpet. Both times the technician put in extra time and effort going over the heavy wear areas and animal stains. This old carpet will never be beautiful, but at least it is nice and clean. Thank you very much.

Report a concern   September 22, 2020 — Rated 10 out of 10 by M.F. Zerorez Phoenix
What do you like about our products and services?

Gabriel did an excellent job on my carpets - he was prompt, professional and informative

Report a concern   September 22, 2020 — Rated 10 out of 10 by Lionel Galperin Zerorez Phoenix
What do you like about our products and services?

Technician was friendly and professional. Carpets looked brand new! Thank you ZeroRez!

Lionel G.
Mesa, AZ

Report a concern   September 22, 2020 — Rated 8 out of 10 by C.V. Zerorez Phoenix
What could we do to improve?

Please make sure the technician calls thirty minutes out like you said he/she would do.


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