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based on 86435 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very clean
Ty was very professional and did a great job on the tile and rugs. Would have him out again.
It's amazing how clean my tile looks. I wish I had taken advantage of this service long ago. The tech, Robert was very well informed about the product he was using and explained how everything would work and showed us the difference once he started his work. Very professional and friendly and did an excellent job. Would highly recommend this service to everyone.
We expected results especially for what we paid. Grout still dirty and so are corners and edges.
I gave a good review because of Chad. He knew I wasn’t happy with the additional charges but was polite and handled my frustration well. He did a GREAT job! He took the time needed to do a good job cleaning our flooring (tile/carpet) which was almost all day. We appreciated the time he took to do a good job.
What we were not happy about was the estimate. I had a floor plan with the exact measurements of all rooms, how many rooms and hallway measurements. I even told the person on the phone I didn’t want someone to come out and say they needed to charge more because the estimate was incorrect. That is exactly what happen. Almost $200.00 more than estimate. We needed the job done that day - so what is someone going to do?
I like the fact that NO chemicals are used. I have dogs and that is very important to me.
Its a clean product, no chemicals it what drew me in the most.
Ask owner if tiles/grout ok prior to sealing
Carpets dry within 8 hours
Everything!
They did a great job!!
I am most appreciative of how promptly and easily our problem after our carpet cleaning was taken care of. Great customer service. Thank you
Quality of cleaning. Professional services. Joe is just the best!
Our technician was great!
Clean and good smell- note that Trey Rogers did a great job cleaning and explaining.
Everything! Cleanest carpets around!
The rep was polite and arrived ahead of schedule. I appreciated that. He explained additional services that Zerorez offered but was not pushy at all. So thank you.
very professional and courteous
Everything was perfectly clean! Our cleaner was very nice and informative.
Carpet came out nice and clean
Fantastic guy. What a hustler & very knowledgeable about product. He worked with me & I am thankful.
Always on time or early!!!! No sticky soapy residue!
Great customer service and quality of work!!
On time, very efficient and professional, and no hidden additional charges.
The service was great. The technician explained the process and tested areas for my approval before proceeding with the cleaning.
Your technicians are very professional and very helpful. Have had 2 services done and they always do a great job.
The cleaning process.
Quinton was prompt and efficient.
Very reliable
Don't have time for you to come back & make it right. Our company gets in tonite @ 10:00. That is the main reason we had the tile/grout cleaned. For $240.00, we still have tiles that have very dark grout. My husband was able to clean a few lines w/a toothbrush and some bleach. That's a pretty good plan, the grout is wet so naturally it is darker and the homeowner can't tell what it really looks like and the tech is down the road in a cloud of smoke. The rest of the dirty grout lines will have to stay for now, We have a few other remodeling things going on and we work all week to boot. We don't need you in here when our company is here.
So we were both disappointed to say the least. We even gave it to the next morning to make sure it was really dry. Some of them looked good, but not for that kind of money. That is why we would never recommend you to anyone.