Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84625 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 26, 2020 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

Very professional and did a wonderful job!

Report a concern   July 26, 2020 — Rated 10 out of 10 by Kimberly Parker Zerorez Phoenix
What do you like about our products and services?

I like that you don't use chemicals, your technicians and professional, effecient and communicative.

Report a concern   July 26, 2020 — Rated 9 out of 10 by A.D. Zerorez Phoenix
What do you like about our products and services?

Last 2 techs have done a great job

Report a concern   July 26, 2020 — Rated 10 out of 10 by J.A. Zerorez Phoenix
What do you like about our products and services?

The person who cleaned our carpets was amazing! We had many spots from our dogs which we thought were going to be permanently marked but he was able to get everything cleaned out by putting in a ton of effort. We will definitely be using the service again.

Report a concern   July 26, 2020 — Rated 10 out of 10 by Evye Elliot Zerorez Phoenix
What do you like about our products and services?

First of all the technician was so friendly and very professional he did a great job and the outcome was fantastic

Report a concern   July 25, 2020 — Rated 10 out of 10 by Beth Terry Zerorez Phoenix
What do you like about our products and services?

Cameron was great. Explained everything, was very professional and courteous. Worked very hard to get the job done on time. Pleasant and trustworthy. I would promote him to manager and trainer... he gets it, even at his young age. Rare breed! Do whatever you can to keep him!

Report a concern   July 25, 2020 — Rated 10 out of 10 by B.A. Zerorez Phoenix
What do you like about our products and services?

great job

Report a concern   July 25, 2020 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

Brandon did an amazing job! He Explained the process he would be taking to clean our rugs!
He is very customer service oriented, gracious to the concerns I had. Courteous & thoughtful during the time he was at my home.

Report a concern   July 25, 2020 — Rated 10 out of 10 by P.F. Zerorez Phoenix
What do you like about our products and services?

Very nice and professional wmployee.

Report a concern   July 25, 2020 — Rated 10 out of 10 by Tracy Hurley Zerorez Phoenix
What do you like about our products and services?

Great quality service. Our carpets look great. They took care to protect walls and floors. Our technician wore his mask and was respectful to our social distancing.

Report a concern   July 25, 2020 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

We like that the carpets are not crunchy after being cleaned. We like the powered water and the very courteous employees! We would highly recommend your company and will use again.

Report a concern   July 25, 2020 — Rated 10 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

The technician was on time, very professional and extremely proficient. Would highly recommend using Zerorez!

Report a concern   July 25, 2020 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Everything was awesome Thanks to Michael he did a beautiful job the carpets look wonderful

Report a concern   July 25, 2020 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

Great experience our tech Chris was great very knowledgeable. He pointed out some water damage in the carpets that not even our home inspector noticed.

Report a concern   July 25, 2020 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

I appreciate that there are no toxic chemicals used in the cleaning process. And my carpets turned out great! I also didn’t realize I could get my shower cleaned and I’m so happy I had that done, too!

Report a concern   July 25, 2020 — Rated 10 out of 10 by S.Z. Zerorez Phoenix
What do you like about our products and services?

The guys always show up when scheduled and they don't try to pressure homeowner into upsales.

Report a concern   July 25, 2020 — Rated 10 out of 10 by Cortney Johnson Zerorez Phoenix
What do you like about our products and services?

Great service. Fast and affordable.

Report a concern   July 25, 2020 — Rated 3 out of 10 by B.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Areas of carpet were not cleaned. Overall quality of the entire job was subpar.
I would like the job to be redone and done correctly.

Report a concern   July 25, 2020 — Rated 10 out of 10 by E.C. Zerorez Phoenix
What do you like about our products and services?

Cleaned my area rugs but didn’t damage my wood floors😃

Report a concern   July 25, 2020 — Rated 10 out of 10 by V.W. Zerorez Phoenix
What do you like about our products and services?

No chemicals! Great stain removal! Great service!

Report a concern   July 25, 2020 — Rated 10 out of 10 by Joanne Campo Zerorez Phoenix
What do you like about our products and services?

On time, excellent cleaning service, polite and very knowledgeable.

Report a concern   July 25, 2020 — Rated 8 out of 10 by L.P. Zerorez Phoenix
What could we do to improve?

First the techs should not ask to use the restroom. Shouldn’t be so rude when told about a specific stain we wanted taken out.

Report a concern   July 25, 2020 — Rated 5 out of 10 by A.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Each time I've had Zerorez come clean my carpets, there has been a line of dirtiness left on the edge that meets up with the tile in both my living room and family room. My carpets were dirty, but uniformly dirty, so I'm not sure why it's visibly darker on the edge after cleaning. Last year when this happened, technicians came back and fixed it successfully. It looked great after that, and I figured the issue was that I had also had the tiles and grout cleaned. I did not expect the same outcome this year, and I don't love to leave a low score, and I'm not requesting another followup, but I would definitely hesitate to use Zerorez again despite how great the rest of my carpet looks. The dirty edge throws me off.

Report a concern   July 25, 2020 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Thoroughly cleaned carpets and no more pet stains!!!! Very friendly and professional service.

Report a concern   July 24, 2020 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

The best thing is how quickly the carpets dried after the cleaning. The service man, Jeff Klaus, was very nice, answered my questions, reworked my estimate because I had made a mistake online, and was generally pleasant. It was great service and I would highly recommend to anyone.

Report a concern   July 24, 2020 — Rated 10 out of 10 by Jack Mcevoy Zerorez Phoenix
What do you like about our products and services?

Great service! Friendly workers!

Report a concern   July 24, 2020 — Rated 10 out of 10 by Julie Wetteland Zerorez Phoenix
What do you like about our products and services?

On time (actually ahead of schedule)
Courteous
Easy to work with Techs
No surprises

Report a concern   July 24, 2020 — Rated 10 out of 10 by Tonia Palomarez Zerorez Phoenix
What do you like about our products and services?

I liked the fact that my carpet didn’t feel drenched or crunchy after drying. My house smelt fresh and clean afterwards

Report a concern   July 24, 2020 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Tech did an amazing job and was very professional. Will continue using Zerorez in the future!

Report a concern   July 24, 2020 — Rated 10 out of 10 by E.T. Zerorez Phoenix
What do you like about our products and services?

Carpet cleaning was great


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