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based on 34666 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It's very fast and it doesn't leave a chemical smell. However, it did take a looooong time to dry, but that's okay. I'd use it again and I will also recommend it highly to my friends.
The products used to make zero residue left in the rug. The reliability of the company.
Great cleaning job and very professional.
They work and your people are so pleasant. Thank you again!
The results
The technician was well schooled in his job and was sincere when explaining what to expect. He went about his duties in a very professional manner and worked up a sweat in performing his service[s]. He was candid in what he could and could not do as our carpets and couch had not been cleaned in well over 3 years. At the conclusion of his cleaning, the carpets and couch were FAR BETTER than we expected. We will definitely recommend ZEROREZ to others and will now have our carpets cleaned at least once a year based on the service and outcome we received.
Carpets turned out amazing !!! Our service guy Larry was early, informative and very sweet highly recommend him and the service!!!
Carpet stays cleaner than ever before.
GREAT JOB OF CLEANING OUR CARPETS.
My followup cleaning was great.
The service persons showed up on time and did a great job.
It does what is says it will do
Did great job, explained everything, left no messes. We love the results and wish we had called sooner!
Very professional overall. We appreciated the email telling us about the Zerorez on the truck, and what the service person would be wearing. We have used Zerorez twice now and both times the men who cleaned for us were very personable, respectful and did great jobs!
Jorge was on time and did a good job!
We will use again.
I think the price that we ended up paying (over $700), which was more than the quote, was excessive. We have 1 area rug (8' x 10') and 4 bedrooms with carpet; the rest of the house is tile. The bedrooms are less than 150 sq. ft. each and 75% of them are taken up by furniture and pedestal beds that cannot be moved or cleaned under. The actual area that was cleaned was very small. The carpet is new - this is the first time it has been cleaned and there were no spots or stains that required treating or removal.
I just don't see the value for what we spent.
The technician was very friendly, professional and courteous. The system does a great job without and residue!
You stand behind your work. Many companies don't. We appreciate that about Zerorez.
quality of the clean
Quality and professionalism. The time on this call was off compared to previous times I've used Zerorez
excellent results; quick dry; very professional
Fast drying, cleans well.
The extra effort is greatly appreciated Robert the technician always does a fantastic job.Well done!
Your techs always do a great job on the carpets. BUT, we tried the wood floor buffing Tuesday. What a complete waste of our money. It shows no sign of any improvement, no more shine, no more cleanliness, no more anything. As a long term client of yours, we will continue having the carpets done, but never again for the wood floors. allan Last name removed
Cost is at the high end of extraction service providers.
although your cleaning was adequate, it did not meet my expectations
Get my carpets clean. The carpet is a year old. I have pets, so on the recommendation of my designer and carpet layer, I purchased a commercial grade carpet that I was assured would resist pet stains and used the product they recommended for pet accidents. They both assured me that Zerorez could get anything and everything out of this carpet. However, the carpet does not resist pet stains and Sam said that the product I was using to treat the pet accidents should not have been used. One room that was very soiled is much better, but one room that was lightly soiled has darker areas where it was treated for stains. Some dirty areas, especially where the dogs lay on the carpet, did not come clean. Sam said these areas were like an extremely dirty shirt that did not come clean when washed. There was an area in front of the fireplace also where there is still a different color. Maybe my expectations were too high and/or this is not good carpet, but I am disappointed in both Zerorez and the carpet. I used Zerorez on my previous carpet and was extremely pleased then.
....when calling the company a 'live body' answers the phone!....reminder contact ahead of time.....phone call 20 minutes before arrival....arrival on time...very pleasant and conscientious employee.....very pleased with the results....THANK YOU...
From my perspective attention to the little details shows professionalism and respect. When a tech is tired and hungry on the job he cannot work to the best of his ability. It should not be me saying this.
Your employee was extremely professional and did an excellent job. He is a real asset to your company and I hope he is treated accordingly. He answered all of our questions and was very helpful.