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based on 34666 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets in hallways and in my unit look good. I am disappointed that there are water spots on my hardwood floor that I have not been able to remove yet.
John Mijaries did an excellent job. I have used Zerorez many times here and also in our house in Arizona and have always been satisfied but John's work has surpassed all the others.
Yes, I shall definitely continue to rccomend Zerorex to my friends
Cleanliness, courtesy, efficiency
Fast, great job, carpets quite dry
The actual work performed is excellent; the Technician takes proper care to carefully work around large pieces of furniture, attends to particular stains and/or spots and is very courteous and friendly.
Awesome job and professional service all the way around!
Serviceman was friendly and helpful!
The fact that you use water - I think it has preserved our carpet wonderfully for almost ten years. Also, your technicians, Robert in particular, seem to go above and beyond what I could ever ask for. I'll never use anything but Zerorez. Marie Saale
Everyone is very professional, arrived on time, did a great job
We have used your services for many years and nothing else. We could not be more satisfied with the quality of your cleaning method and the great customer service by your employees. This time was no exception. Livingston was perfect. No complaints and will refer friends, family and strangers to Zerorez. Thank you!
The tech was great. Moving, wish I could
Of enjoyed the beautiful carpets.
Thanks
The tech did a thorough job and spent the extra time needed to ensure everything was to our satisfaction.
Safe for kids and pets. No residue. Faster drying time.
I liked the awesome clean and wonderful smell-no perfumes, just clean
Love the process.
not do a grout cleaning demo in the middle of my kitchen floor. I spent 3 days cleaning the grout myself but now it looks great!
The products WORK and the service is above and beyond.
I am late in responding but just had to write and let you know how very pleased I am with your company and the cleaning of my carpet. Your technician, David, cleaned them exactly 3 wks ago today and they still look great. That means a lot considering I have kids and a dog. I did get extra treatment on the living room carpet as my dog had urinated in some areas. I wanted to try your nonsoap/chemical method and see for myself. David was punctual and professional. I also was thankful for his advice regarding my Lazy Boy reclining couch and loveseat. We kept them on our tile floors until the carpet was completely dry so the metal underneath that sits directly on the carpet would not leave rust marks. We hadn't had this furniture very long and I hadn't considered this. It was a little inconvenient for a day, but worth the outcome. The rocker recliners were able to be replaced with the foam blocks under them. He left blue booties for the feet of everyone in my family, not just me. This is the first time we have used your company and we will definitely use you in the future. Thank you. Norieta Churchin
There was few dark spots left on my kitchen floor close to the wall.
Our service tech was very friendly and explain the process to a "T".
he went the extra mile and cleaned a couple of rugs that weren't even part of the job - excellent service!
WE like your promptness and knowledge of cleaning. However, we will be calling in the morning because the pet urine smell did not come out of the chair cleaned on Saturday 10/5.
spot clean and carpet edges should be cleaned better.
Excellent workmanship done in a very professional manner. The worker was courteous and the results were outstanding.
Our carpet always comes out so clean. They are always on time.
your work is customer satifaction,( Mr. & Mrs. Williams)
First try a few weeks ago did not work out so well. Carpets were soaked, 3 days later were still wet, and pretty much all the dirt was still there. Hoping the soaking did not ruin the backing on the carpet. Second try much better, mostly clean but with a few streaks of dirt still present in what looked like residual dirty water. Third time it came out great, and carpets dried in 2 days.
Extremely well done. We will have you back again.
Very professional service.
As usual, Robert was OUTSTANDING. He showed up on time, was exceptionally pleasant and did a wonderful job cleaning my carpets. He was very careful with the hoses and cleaning equipment not to damage mouldings or my wood floors. I've been using Zerorez for the past 4 years and wouldn't think about using another carpet cleaning company. Robert is an outstanding employee, thank you. Bob-Irvine
I asked the technician to show me a sample of how he could clean the grout in my bathroom for a future service. As a result he etched my travertine floor. Now I have dull marks around the area he cleaned. In addition, after the carpet was dry we began moving the furniture back in the room and noticed several areas where the color in the carpet had been taken out. This is the second time I've had Zerorez clean my living-room carpet. The first time I asked him to clean my flagstone dining room floor as well. In the process the entire finish on the floor melted off and my flag stone is dull and rough. I let it go last time but after this second round, I'm really upset.